All GoFundMe Reviews

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User Profile

Thomas

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Easy to use crownfunding Platform

PROS

It's a completly platform you need to start a crownfunding donation. Go fund me support also give us step by step to make our campaign succesfull. All you need just follow the instruction then the campaign is published.

CONS

There is fees from donation and the fund will be refund to your backer if the campaign not sucessfull. And its only support 19 country in the world. So if you plan to start fundraiser make sure your campaign will be sucessfull.

Tonya

Arts and Crafts, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2022

So Thankful Gofundme worked for us!!!!

I was emotionally overwhelmed with the fact that Gofundme actually worked. I had never used it prior to losing both my in laws at the same time and at that time we desperately needed help financially to cover two peoples funeral costs. When I created our Gofundme I wasn’t sure if We would raise anything at all to help us.. especially considering this was during this whole Covid pandemic but it worked. Thank God. However I’m also Hopeful that I won’t ever be put in such an awful situation that I’ll need to use it again, but I do recommend using gofundme if you really truly need it. My only advice is if you do use this platform share share share. Use your social media and spread the word, and don’t be shy to ask everyone you know to spread the word as well because the more people who share it means more people you’ll be able to reach, which ultimately means more help for your cause & the higher your chances will be of actually getting the help you need for your cause in your time of need. Also I recommend doing video updates on your goal process along the way and that also allows you to thank everyone who helped (as a whole) instead of trying to figure out how to individually reach out to thank people you don’t know. Hopefully this review helps a lot of people out there who are indecisive or on the fence about trying to use gofundme. It definitely cant hurt to try, you just never know… humanity might still surprise ya.

PROS

I like that Gofundme let me know every time someone donated to my fundraiser to assist with unprepared for funeral costs for my husband and I when my mother and father in law both unexpectedly passed away. I like how easy Gofundme was to use to assist with our financial problem we encountered with two funerals to plan when we had no funds instructions or assistance from life insurance etc. gofundme was a godsend for us in our time of need.

CONS

The only con I experienced was more of a personal conviction than anything about Gofundme itself, the only con for me was asking other people for help…. Especially at such a traumatic moment. However there’s nothing Gofundme could do to help with my ego / pride or personal dilemma. If you desperately need help fundraising for a good cause I completely recommend Gofundme.

User Profile

Johann Josef

Verified reviewer

Computer Networking, 2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2024

No recommended. Borderline scam.

Highly negative. After setting up the fundraiser, the very first message from GFM was that my account was under review until I respond to seven (7) open-ended intrusive questions, which I did immediately. Have yet to hear back from them. This was a fundraiser for muslim friends of mine, currently trapped in Gaza and literally starving. GoFundMe does not care. They are very 'politically correct' and probably also a scam.

PROS

Their marketing. It looks real even though the company is not.

CONS

Payment of contributions never happens. If you want to support any muslim or brown people, get ready for a lot of intrusive questions as to WHY you'd want to do that.

Reason for choosing GoFundMe

I was ill-informed. Have been educated by now.

Sarah

Health, Wellness and Fitness, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed October 2021

Not my favorite fundraising site, but it does what is says it does

Overall, the interface isn't as intuitive on the fundraiser's side, the fee GoFundMe takes out is a considerable amount compared to other fundraising sites, the customer support isn't as friendly, but it's one of the few fundraising sites available and it does what it says it does. I will think about trying an alternative in the future though like GiveSendGo.

PROS

It does what it says it will do--it fundraises. You can set a goal amount and GoFundMe displays how far away you are from the goal which is incentivizing for donors. I also like that you can write updates that shows where the funds have been sent and you can attach an image with the update.

CONS

I don't like the high rate GoFundMe takes from your fundraising amount. I've used YouCaring in the past which only charged 1% plus the credit cards fees from the credit card companies. That seemed more reasonable. YouCaring's customer service was also more prompt and well, caring. The interface with GoFundMe also isn't as easy to use as other fundraising sites.

Lily

Health, Wellness and Fitness, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2023

GoFundMe Helps the world Help!

Overall, GoFundMe solves the problem of fundraising being limited to one space and time. GoFundMe helps the world help others, and that is a powerful thing!

PROS

GoFundMe has truly changed the game with grassroots fundraising campaigns. Without this invaluable resource, so many would be without.

CONS

The qualm I have with GoFundMe is its lack of integration with Facebook. A LOT of businesses use Facebook for fundraiser promotion, and it would behoove GoFundMe to improve integration.

Anonymous

51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

FUNdraising

PROS

Our nonprofit uses CrowdRise for our largest fundraiser in the winter. Our supporters get to be involved in our fundraising and have their own space to do it. The tools that CrowdRise offers are easy to use and assist in soliciting donations from family and friends.

CONS

The CrowdRise layout seems to be constantly updating and changing, which is a good thing, but some users often get confused and have to reach out for help. Luckily, their customer support is amazing.

Anonymous

2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Crowdrise is amazing for funding

PROS

It was easy to use and send out our message to people.

CONS

I do not have anything to complain about here.

User Profile

Mariam

Verified reviewer

Non-Profit Organization Management, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed October 2018

Crowdrise

PROS

My organization has been using crowdrise for the past 3-4 years for fundraising. In the past it was very easy to create our campaigns, upload pictures and videos as well as create team fundraisers. Each team was able to track their goals and reach the organization goal together.

CONS

Since crowdrise has been merged with gofundme, the interface has become less user friendly. Many of the options that were available before are now available if you updrade to their other plans.

Nicky

Verified reviewer

Textiles, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2024

Has helped saved my Mother

PROS

I currently am using GoFundMe to help care for my mom. She has Stage 4 Lung Cancer and this helps pay for medical bills. Every couple days we are able to cash out.

CONS

The % rate is kind of high of what they take from what especially being a non profit they shouldn’t be making any money from our problems.

User Profile

Brytwauna

Verified reviewer

Accounting, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

Your story

We hit our target which was the goal so that was great

PROS

The best part about GoFundMe is you can pick on your particular issue that you having to let the donors know what you need help with. It gives it more humanistic feel. I like also that they’re able to see other people comment which makes it more Personal

CONS

GoFundMe does not offer any tools or resources to help you promote your campaign or reach your fundraising goal.

Meghan

Education Management, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2024

Perfect for tracking fundraising efforts

PROS

We really enjoyed the ease of access for a wide range of tech savvy users/donors.

CONS

I was not a fan of the fees associated. I feel like there should be reduced charge for nonprofits using the platform to raise money for their cause.

Devona

Accounting, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Gofund Me is great but watch out for the fees

PROS

It helps to reach people all around the world for fundraising

CONS

The fee percentage the company receives from the funds raised

Rachael

Non-Profit Organization Management, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2019

Great for individual and team fundraising campaigns

At the end of the day, we decided to switch to Classy as it was a more integrated fundraising platform. Crowdrise didn't have enough general donation processing/management tools that we wanted in a fundraising platform.

PROS

We liked to use crowdrise for individual fundraising campaigns centered around 1 specific goal or event. Our fundraisers used it for raising money as they did a race, for a specific program, or for raising money to go on an international missions trip. It's great for college students to create peer to peer campaigns for example.

CONS

I did not like how this integrated with our website (or rather the lack thereof).

Patricia

Performing Arts, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2024

Mauvais à la clientèle

PROS

On peut mettre des vidéos et images pour accompagner la quête

CONS

En gros c’est que je n’ai pas aimé, c’est votre service à la clientèle, une semaine d’essayer d’envoyer une note et la photo de ma preuve d’identité tel que demandées, où on peut voir la photo, ça traîne, ça ne finit plus… une personne sur six personnes me dit que ma carte était pas assez gouvernementale alors que c’était ma carte assurance maladie… Les autres par la suite non pas vu la carte donc ma demande traîne encore. J’ai répondu par mn courriel en lui montrant la note, et qui n’était plus bien datée à cause du délai de réponse, Il m’a répondu que ça ne fonctionne pas comme ça, alors j’ai dû retourner pour une ixieme fois sur votre site Web, remplir votre formulaire à nouveau, pour (esperer) avoir la solution à mon problème. Tout ça pour modifier le numéro de téléphone du contact qui était anciennement à mon collègue. Très frustrant.

Tara

Financial Services, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

GoFundMe has streamlined crowdfunding

The overall experience with GoFundMe is positive and I will continue to use this software in the future if necessary.

PROS

I have used GoFundMe numerous times throughout the years and it has allowed me to share a link all over the world for people to donate to numerous causes, including personal causes. With the easy ability to share your personal GoFundMe account, you can allow people from all over to help support your cause or donate to a tragedy.

CONS

I believe the only negative experience is the consistent scams that you come across. Though this is no fault of GoFundMe as it is not always possible to determine scams.

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed March 2019

Ok to start out

customer service is nice when you are paying for it, otherwise you are pretty much on your own and unable to customize much.

PROS

It is already set up and you can run it with ability to give to your cause. It works for our peer-to-peer fundraising for all our endurance events for now.

CONS

Trying to customize and link to partner systems becomes tricky since they want to promote and work on being an all in one system.

Jenny

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Gofundme

PROS

My best friend passed away & I set up a charity fund in order to get the money for her casket & this app made it so easy to do in my time of grieving

CONS

I have nothing negative to say about this charity

Marie

Religious Institutions, 2-10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2021

Great service.

Overall, I believe this is great resource it’s easy to donate funds.

PROS

I like this service. It’s a great way to bring awareness and to raise funds for various causes and people. I have supported a few causes using this platform.

CONS

I didn’t really like that some of the causes people were soliciting funds were frivolous in my opinion. However, you always have the option to keep scrolling! So, I did. I have heard that funds are returned to donors if the cause is fraudulent. So that makes me feel a lot better.

Audryn

Mental Health Care, 5,001-10,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2021

GoFundMe Charity Review

Overall I would recommend GoFundMe and love this product and what it stands for.

PROS

I have found this product quite easy and simple to use. It is a great software to help you stay updated with charities and donate to causes you believe in.

CONS

I have not encountered any issues with the software itself. At times I have heard of scams being placed on this to gather money for non charitable causes. However, that is not a software issue but user issue.

Laura

Health, Wellness and Fitness, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

FUNCTIONALITY

1

Reviewed February 2022

GoFundMe not trustworthy

I feel betrayed. I will never donate on GoFundMe ever again!

PROS

I used to like GoFundMe and regularly donated, but no more.

CONS

GoFundMe said the Freedom Convoy was violent and a threat and GoFundMe said they would keep over $10 million in donations and distribute the money to charities of their choosing. This is so wrong! Then due to public outcry, GoFundMe said they will return all donations. Too late, they are no longer trustworthy especially since GoFundMe allowed violent groups to collect donations through GoFundMe, groups that last summer rioted, burnt cars and buildings, looted and ransacked businesses, beat people up, etc. Not acceptable behavior for a business, to support such activities and such groups!

User Profile

Ayano

Verified reviewer

Non-Profit Organization Management, 1 employee

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2021

Good for fundraising needs

It's been a good experience thus far. I think that the reputation of GoFund me has allowed it to be a reliable app for fundraising needs!

PROS

I like the simplicity in the design to set up your fundraiser. It is a very intuitive platform, very easy to navigate for cross-posting to social media and emails as well.

CONS

I would like to see the designs for the fundraising landing pages to be updated and more versatile. It would be more appealing if it was somewhat interactive or allowed for more customization.

Reason for choosing GoFundMe

It was a well known and trusted app

Thet Thet

Hospital & Health Care, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed January 2022

Useful and easy to use

PROS

I have been using GoFundMe, mainly for fundraising for charity. I found it very effective and easy to share via social media and several platforms. I did manage to get target reach most of the time and helped several times for those who need the fund. I also donated to other fundraising which is quite easy. You don't need to pay commission or whatever and it does it's jobs. The idea is brilliant!

CONS

There is nothing much I do not like about this ..but probably for the first time setting up the fundraising account, you need to fill up in details which is reasonable I suppose..so I don't mind at all!

Rob

Construction, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Perfect for Fundraising

Working with friends and neighbors in need and or looking for support

PROS

I like being able to search for ways to contribute to causes. Either people I know or sometime just randomly.

CONS

I honestly can't say anything negative. I have donated to many causes. My sister set one up for her son after an injury..

Ryan

Hospital & Health Care, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Crowdrise saved my life!

I have been a member of the crowdrise community for a few years now and the impact that I have been able to see is incredible. This is the only site that I trust to use and you really see the community of crowdrise in a positive light. The support is overwhelming and the change and response is instant. I will use crowdrise as long as I'm still living!

PROS

Easy to use

CONS

No cons!

Jennifer

Primary/Secondary Education, 5,001-10,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2021

Fantastically easy way to raise money fir just about any cause!

PROS

I enjoy how easy it is to use this software. It has components which are recognizable and intuitive, making the system easy to use and manage. It’s simple and simplistic to use.

CONS

There is nothing that I dislike about this software.

Showing 1 - 25 of 52 Reviews