We've had a very good experience and things have been working smoothly for us. During our initial ramp up, there were some issues and limitations that we surfaced, but the DonorDock team was very prompt and supportive in helpful resolve things. Very pleased with our interactions.

DonorDock provides an easy-to-use product that nicely meets the needs of our small non-profit. We have just over 2,000 contacts in our database, some with email addresses and some only with U.S. mail contact info. We manage donations, email newsletters, etc. The integration with Stripe has worked seamlessly. We like the fact that this is an active project with improvements and new features continuing to be added. We also have had very good luck with their Support. Prompt and helpful. The reporting features also provide a lot of flexibility and work well.

The features for creating various communications, whether email or .pdf, can be fairly limited and simplistic. Better than some, but certainly that's not a core strength of DonorDock. And there seem to be some database fields that we don't have access to or are not visible in a data dump. But in general, these are rather minor things that don't overshadow the many positives.

It's so much easier to use than any other donor management system I've tried. It's also the cheapest. The team is super friendly too, so anytime we have questions, you're taken care of immediately.

Everything is very intuitive to figure out, so I don't have to spend any time training how to do something new. It's simple, easy, and includes a newsletter option so I could get rid of that additional expense.

Honestly, nothing. They are the greatest to work with so if you ever come across a functionality you wish it had, you simply need to let them know and they make it happen.

NA

I haven't had much time to use it. I like that it can help me organize my contacts.

It is always difficult to start using new software and make it regular.

DonorDock is regularly evaluating its platform and making updates, to include engaging user feedback. Customer service is quick, responsive and helpful.Data is a powerful tool and a tool that small nonprofits deserve to have too and not at outrageous costs. DonorDock has provided us a centralized platform for collecting, organizing, and analyzing crucial data. By capturing and analyzing data on donors, fundraising campaigns, and program outcomes, we are gaining more insights into our fundraising efforts. This data-driven approach enables us to identify areas for improvement and make informed decisions.We finally feel like we are actually in the game to manage fundraising goals rather than trying to understand dozens of spreadsheets that don't talk to each other in ways that we really needed!

Implementing DonorDock for us was a game-changer. DonorDock offers a multitude of benefits that streamline operations, enhance fundraising efforts, and foster stronger relationships with donors. By leveraging the power of a CRM, we have optimized our efficiency, increased our impact, and are achieving long-term sustainability in the work that we do.

The only thing that we have found that we are missing is a way to connect events to DonorDock, such as a way to sell tickets for fundraisers and track them through DonorDock vs. setting up a separate process for this and having to input data into the system for each ticket sold.

We love how easy it is to use the software. Other software systems we've used have taken days if not weeks to know how to do the most basic things and DonorDock was so easy to navigate. We are able to tailor our communications to our donors with the help of our marketing team and it looks just like we sent the email individually. The online giving pages are easy to set up and modify as needed.

There are some aspects of the software that I wish it had. For example: it would be nice to have a way to toggle between a primary address and a secondary address so we aren't having to manually manipulate a mailing list when some of our donors are down south for the winter; it would be nice to have the ability to run a report of total giving by year to be compared to other years, right now we pull a list for each year separately, merge them together and then make it all coherent it's very cumbersome.