Our old online system to collect donations was not going to work with our new website so we are very happy to have found a product in GiveWP that is cost effective and solves all our needs.

As a non-profit organization, keeping costs low is extremely important to us and the cost of this product is definitely worth the features we get. They also have a stellar customer service team that helped us solve a critical issue by writing us custom code for our website so the emails we received after a donation captured information no traditionally sent to the payment processor.

The feature we mentioned above that needed custom code should be a standard feature of the product.

I am a very satisfied customer. The support is fast and professional.

The Support team is very professional and fast.

It's not always easy for someone as inexperienced as me to manage the app.

My experience has been mixed. Support is at times very prompt with replies in a day or two, and other times I've waited weeks for someone to take a support case seriously. Most recently, support helped solve an issue using code snippets as a workaround for the Salesforce integration not working well.

Give WP has a wide range of features, many that can be setup and used quickly.

Integrations with other services have been not worked as advertised. Integrations between GiveWP and Salesforce has been surprisingly difficult, compared to other donor platforms, and alternatives like Zapier have also fallen short because of integration support and data race issues.

It looks very nice and it is nice to be able to tailer it

We have had and still have serious problems using it in different languages in combination with wpml and stripe. It has costed me 8000 euro in extra hours for the development team, a lot of money for a startup animal charity. The developers really struggle, lost motivation and we still have not even translated the p2p forms.bit has been a nightmare to be honest. Also because I bought it for the p2p forms, but then it turned out that they were not available in different languages until 6 months later. We still have a lot of difficulties.

Great. The team behind the plugin is competent and quick to respond to questions/issues. The product is excellent and well thought out. It does take some work to dig in and become an expert to use it. Thankfully, their support enables this.

What I appreciate most about GiveWP is its Wordpress exclusivity. While that may deter some, I find that a dedicated solution for the platform and a competent team behind the integration and execution of the technology has been vital to the success and reproducibility of my organization's donor experience.

Customization is tough. GiveWP takes a "defensive" approach to manipulating its forms. This makes sense to protect the functionality, but adds some complexity when trying to manipulate the look and feel to match org branding.