Fantastic. Super easy to use on desktop or mobile for both the host and the client. Highly recommended. Stripe integration is huge.

Everything. Fully HIPPA compliant video and client record CRM FOR FREE!!! If you need to upgrade it’s very cheap. Support is fantastic; always pushing out new features, listening to customers feedback. Video is stable. Scheduling is easy for the host or the clients. Easy to integrate zoom, google, and Microsoft. Has templates to use for many uses. Easy to use Stripe for billing

Nothing it’s all been a dream. Constant updates fix any bugs that pop up quickly

It is cost effective which is vital to a new business! It is also HIPPA compliant and pretty well designed for therapy.

It isn't super smooth to setup documents in the system.

Overall, I started when Carepatron started and I've seen a lot of growth. I have considered switching to another program multiple times, but the updates seem to be consistent so I do believe my desires regarding the schedule, reporting, and payments from patients will have more capabilities very soon (I truly hope).

I like how simple the program is, customizable in some great ways. Easy to communicate with patients via notes and appointment reminders. Consistent updates- updates are happening very regularly.

The reporting is lacking - not easy to run detailed reports especially financial. Unable to post partial payments. Can't really customize the schedule. It almost an all or nothing type of customization. In other words, If I say I'm open Mondays from 9am-4pm it's like that for ALL Monday's. I'd like to click on a calendar and customize my hours each day specifically if needed as well as the current function.

My experience with Carepatron has been nothing short of amazing. I had been searching for an EHR platform that included many of the components needed to run a successful business at a reasonable price point. Well, I found it! Carepatron is simple to use, has an assortment of tools, and is reasonably priced for all professionals. It’s not a platform that attempts to up charge the professional at every opportunity, but identify ways that it can unequivocally meet the needs of its customers.

What I like most about about Carepatron is that it’s basically an all-in-one platform. In other words, you don’t have to integrate or identify other platforms to be used alongside. From billing, calendars, communication to telehealth, professionals have the ability to operate a business all in one place.

In my opinion, Carepatron would benefit from an internal email system within its platform. While the note feature can be utilized for communication, having an internal messaging system will allow for more organized and seamless communication that is separate from other files.

Customer service is helpful and Carepatron offered so much more compared to other companies.

There is absolutely nothing I dislike about Carepatron.

Excellent swift service good custoner care

Ease and can use on multiple devices easy setup

Nothing i didnt like its good and easy to use

It was very easy to use and access as well as import data

The cost of the subscription was a little high

Again I've not really had any problems - The program is effective

There isn't anything I don't like, The times I've had a problem it's been taken care of

The length of time it takes to get an answer

Love it and will keep using! I appreciate the accessibility without it being to expensive

I really appreciate the flexibility and customization with the system and how inexpensive it is. I really like that it is a reliable system that is user friendly.

I do wish the automatic messages sent to my clients were customizable

Great customer service experiences and makes work easier.

Easy to use and access. Good customer service.

Tad expensive depending on company funds.

My overall experience is good and will, hopefully, become great after a few months with more updates being released. Great software that has potential. A few hiccups that I was able to contact them about and the support was tremendous. They also were open to feedback and I feel heard and like they care about their clients, unlike some other platforms I've tried.

I like the customization of this product where I can set up services and then task those services to go to a certain member on my team. Therapy goes to one person and coaching clients to another. That way it is one less step towards directing clients on the back end.

Being a new company with a new CRM they are lacking in some areas. At the time of writing this document creation is lacking, and billing isn't fully automated. For me those are the two big ones but the good news is I have talked with one of the higher ups at CarePatron (believe it or not they actually help with answering the consumer questions!) and these are being worked on and will be released within a couple months.

We very much like the provider side of the software, utilizing it for appointments and notes. We have unfortunately not yet used it for the patient side because it does not fit our needs at this time.

Carepatron is very easy to set up, add clients, schedule appointments, and create a variety of notes that attach to the appointment. Searching for clients is easy, it's intuitive to create notes, and uploading a large spreadsheet of clients was easily done.

We utilize Carepatron in a way that perhaps is not the norm, so take that into consideration when reading my cons. We use this for the counseling center at a school in order to keep mental health records separate from education records. I wish the following features were available...1) Allow us to set time blocks for appointments that clients can schedule. Some need a 15 minute check in, some need 45 mins and we need to be sure that it follows our school schedule. 2) Allow us to full customize intake and client information sections. Unfortunately, I can't use this at this time because the billing, insurance, and other sections are not used by us and very confusing for our students even if we tell them to ignore it. 3) Along with above, allow us to remove all mentions of billing from the patient side of things.

Great.

Its simplicity. Calendar integration with Microsoft. Ease of use. Mobile access.

None. It's been very friendly to use and customer service has always been great.

Carepatron have been very supportive right from enquiry through to ongoing use and is very responsive to requests.

I mostly use the calendar for appointment bookings and reminders and the notes features which saves me 1 - 1.5hrs time previously spent on this each week. It was great that I could set-up with my most needed features and then develop use from that.

I'd like to take off the ability for the client to cancel appointments in the email reminder. I'd prefer that they have to contact me directly

Easy to use; customer support is very prompt and helpful

Often there's glitches with telehealth appointments and I've had to switch to zoom or another form of telehealth which is very disappointing

From the beginning, everything was easy to set up and to use. When you run into a technical problem, you always have a support team who always help you in a professional and friendly way, sometimes also going out of their way to improve the functionality of the software.

With Carepatron, you can have peace knowing that all your admin and accounting stay up to date and that everything you need on a daily basis to successfully maintain your business.

There is absolutely nothing I don't like about this software. I would like to get a payment option also available to my country.

CarePatron offers a user-friendly interface that simplifies the process of scheduling appointments, tracking students, and communicating with teacher professionals. The platform's intuitive design ensures that students/teacher can easily access vital information and collaborate effectively with other members. One of the standout features of CarePatron is its customizable care plans, which allow teacher to tailor their approach to meet the specific needs of each patient. Whether it's setting reminders for lessons or creating personalized activity, CarePatron empowers teacher to deliver individualized lessons with ease.

As a teacher, navigating the complex landscape of students management can often be overwhelming. However, with CarePatron, those challenges are seamlessly addressed, providing a comprehensive solution for lesson coordination and management.

One notable area for improvement is the platform's mobile compatibility. While CarePatron is accessible via mobile devices, the user experience on smaller screens can sometimes be cumbersome. Navigating through menus and inputting data may not be as seamless as on desktop or larger tablet devices, which could pose challenges for caregivers who rely heavily on mobile access.

Continuously growing and responding to our ideas and issues. [sensitive content hidden] is passionate about what he does and it shows

Took time to adjust to the new system and some updates have been confusing for some of our staff

I have been with Carepatron since the early days. I like that the team are always responsive and are based locally. The platform is easy to use and lets you as the therapist write your notes, with-out cumbersome steps.

Appointment scheduling would be great through Carepatron. Currently I use Calendly. What i like about Calendly is that clients don't have to make a account. We have to think about accessibility and reducing barriers to help seeking. If there are too many steps, clients disengage... clients also don't like having to create accounts as they then think they will be spammed. While i like the ability to send out enrolment info and sign T's and C's electronically. I don't like the fact that it makes the client create a Carepatron account. While some clients might want to create a account...some will not. Again it's about reducing barriers to seeking help.

Good

It's very friendly. It helps me to access my schedule from anywhere and remind my clients about their appointments.

If you add another physician, you can't hide your schedule and clients from that person.

Good, especially with customer service being with a real person, as opposed to only "chatting" with a robot!

inexpensive, easy to use. Good support by a real person. I have been impressed that the [sensitive content hidden] has schedule tech support with me personally a couple of times, to help resolve my tech issues, which were usually on my end. He was very kind, helpful and efficient.

I don't really have any cons. I have not yet tried all the features, such as patient self-scheduling or charging patients. I also am a sole proprietor, so I don't have other employees to schedule.

Smooth to set up and easy to maintain my client list, notes and invoicing.

I really find carepatron easy to set up, easy to customize to my needs and the help team are extremely helpful and accommodating. Any suggestions to improve things have been taken seriously and I really feel valued as a customer.

I do not have any real dislikes about Carepatron at this time.

As a sole practitioner in a counseling private practice, Carepatron has been an excellent choice for managing client scheduling and billing. It is extremely cost effective, which has been important in managing my budgeting.

I am excited to see how Carepatron will continue to expand their forms applications so that I can customize and digitize more of my client forms.

Overall, a positive experience. Carepatron has continued to improve it's services since I began using it around 6 months ago. Their team is also very responsive to questions about how to do something. Their onboarding with [sensitive content hidden] is amazing and much appreciated.

A cost-effective, relatively easy to use product. My clients love the reminders and it has worked well for my small business.

Could include (australian) medicare on-click rebate services for clients/ to bulk bill (payment directly to service provider). Could include ability to integrate with google meet. Needs to be able to share items during session on-screen when in a telehealth appointment, and for there to be a "whiteboard" type service. Would be helpful to send out psychometrics to client to fill in before sessions (DASS, etc).

Carepatron has been such a blessing. I searched for over a year and tried many different platforms. Carepatron has amazing customer service and is very user friendly. I'm sure I have more great features to discover, but for the needs that I have, it is amazing. Though it is free, I am willing to pay for it each month, to support the agency.

The templates and documentation are extremely easy to use and take notes.

While I still have some exploring to do, I would like to be able to reproduce the same note without using a separate template for each client, every time I'm updating each individual chart.