All M-Files Reviews
1-25 of 177 Reviews
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Joe
Airlines/Aviation, 10,001+ employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2021
Daily User
Jennifer
Verified reviewer
Information Technology and Services, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Extraordinary product with hundreds of benefits
Overall I would say it’s really beneficial software for creating a specific place for all types of documents.
PROSWriting about pros I would say it enables me to drag and drop out files according to my wish and desire without any worries of managing data. Apart from I really prefer it because it helps me to automate all my workflow according to the working criteria.
CONSI am fond of using this auspicious product. It has brought a lot of convenience to me. Honestly speaking there is not any single drawback that I have to mention here.
Vendor Response
Hello Jennifer, thank you for taking the time to share your thoughts. We are so excited to see that your experience with M-Files has been positive. We appreciate you and your business. Have a great day!
Replied January 2020
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2018
Best software for managing your electronic documents online.
By sharing required documents with each other and with US staff helps us to making benefits.
PROSWe can manage and control of our documents online by this software. Very user friendly and ease of use. We can share our documents with other employees in our company. We can also set permissions that who can view and change to our documents. So it is very secure. It has a feature of back up and restoring of files to avoid data loss. We can also save our scanned documents and photographs in M-Files. We can also connect to different databases to get the required data.
CONSM-files provide less customer support. The files saved at M-files store will not save in their existing format like .pdf , .doc etc. it will save the files in their M-files format which is bit annoying.
Vendor Response
Thank you for the review and sharing about your experiences using M-Files. In your review you mention that files saved to M-Files do not store in their existing formats. I'm not certain about your configuration, but a typical installation stores all files in their native formats including .pdf, .doc. xlsx, .png, etc. M-Files can also be configured to automatically convert certain file types to others upon saving if desired. It might be so that your configuration is set-up in the manner you describe to maximize storage capacity. Please consider contacting M-Files support about this and they can help to change your file saving format configuration if you desire.
Replied September 2018
Corey
Architecture & Planning, 11-50 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Good Document Management Solution for most businesses
Learned what we did and did not want in a Document/Content Management Solution. We are currently shopping around for a better option.
PROSUser Interface is the same no matter the platform. The database residing in the cloud and off local servers is a huge plus, especially for off-site workers. But the structure and speed of the M-Files server is fantastic. Fully customizable to however you want to track your documents and tag your metadata. Tasks and Assignments were a huge plus. Plug-ins for Microsoft Office products all worked very well. Versioning of the documents was awesome. Working on documents locally and then saving incremental changes back to the server dramatically increased speed of working documents for us. (CAD drawings in particular)
CONSWe had 3 things that prevented us from being able to implement and use M-Files to the full. 1. Does not work with Revit's Central Module! Almost all of our architecture projects are built in Revit and they all utilize the Central Module to be effective. M-Filee's inability to comply with this, made it unusable for us. 2. User Interface was difficult for implementation. Many in the office are used to and prefer the windows folder structure and found that our method of tagging metadata and the general UI experience to be too time-demanding and different from what they were used to. 3. When the files are saved on the m-files server they are not saved in their native format (.dpf .xls. doc) they are saved in M-Files format. M-Files has an export feature that supposedly should allow you to get the files back in their native format. We did not like that option we wanted a way to be able to look through the M-Files vault, distinguish which files are which and then be able to save them back in their original format.
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2021
Online Storage and Easy Information Transfer
the application I use to store, manage and monitor all kinds of documents, information and visual materials. It can also be used for document sharing and version control.
PROSIt is an easy-to-use and powerful document management system that facilitates the management, finding and tracking of documents for companies of all sizes. It is a solution offered according to the needs of every institution / organization. The biggest advantage at this point is that it is very simple to customize.
CONSIt creates synchronization problems in places where the internet connection is not reliable and there may be version problems.
Vendor Response
Hello, Thank you for taking the time to complete this review. We value your time and appreciate the score! Again, thank you and we look forward to your continued business!
Replied April 2021
İlkan
Verified reviewer
Automotive, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2019
Not user friendly
I like the program apart from being able to upload only files one by one instead copying everything at once.
PROSAble to use it via phone app is the best feature I like. Normally we are bound to company laptop for everything and to company network for some of the applications. However with this phone app, it removes limits.
CONSRadical view system instead of windows folder system. Views has to be created by each user. Thus there is no global folder creation. some users is able to what they are looking for if they can manage view feature better. and not all people are proficient about programs, pc and IT stuff.
Vendor Response
Being able to access M-Files by mobile is a wonderful feature and we are happy that you find it valuable. Regarding your additional feedback, I would like an opportunity to discuss your experience a bit more with you. Please feel free to contact me at your earliest convenience. Thank you for your very valuable review.
Replied September 2019
Ravi
Verified reviewer
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2019
A perfect Content Management System
For the company right now, M-Files works and Management can access documents easily.
PROSM-Files works well on a single machine or on a server. I have deployed it on to an i5 server and we are 5 users that use the software to search for Travel Coupons. Search feature works well and the best thing is that it integrates with Windows and Windows products like One Drive and Outlook. It makes it easier for us to share documents. The workflow feature is quiet robust and if thought out well can replace manual approval processes.
CONSM-Files does not come fully packed with all features at a price point. We have to pay for Electronic Signature and If I want Digital Signature I have to pay 3rd party for the signature account and then M-Files for the integration. This is a bit tricky if you have budgeted an EDMS and all of a sudden all these pay walls appear. M-Files comes with Firebird DB embedded as default. It is quiet good but large organizations will have to move to MS SQL sooner than later as the retrieving becomes slower as there are more Objects in a Vault.
Vendor Response
Hello Ravi, we are happy to hear that you find value in the M-Files workflow feature. I would also like an opportunity to discuss the other areas of your review where M-Files is not performing as you wished. If you are open to a conversation, please contact me. Thank you.
Replied September 2019
Alice
Verified reviewer
Staffing and Recruiting, 201-500 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Authentic and reliable solution for all my files
In short I would say it’s a great intuitive in terms of document management and also in keeping them in a preferred way as well.
PROSIt has the ability to drag and drop out various important files of my concern from one place to another quite frequently. Moreover, it also enables me to edit and format my documents according to my wish and desire and also helps me in managing dozens of documents with full ease.
CONSEvery feature is so much interesting in it that I couldn’t imagine my life without it now. Talking about the drawbacks of this product I can’t think of anything that could be a drawback of this certain product because it has everything in it that I require basically.
Vendor Response
Hello Alice, thank you for taking the time to share your thoughts. We are very happy to hear that you find value in M-Files. We sincerely appreciate you and your business! Have a great day!
Replied January 2020
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Best Document Management System Hand Down
We are moving toward a one document storage system. We are in progress of migrating all documents to M-Files. When done, we will easily be able to find any document we need to find in a very timely manner.
PROSM-Files search capability is by far the best feature. It not only searches metadata, but will search the text of the document.
CONSTo connect to an external database, you must provide a connection string. This is normal. The password however is clear text. It is not hidden. It is not encrypted. This was a serious issue for our security team.
Vendor Response
Thank you for taking the time to tell us about your experience with the M-Files system!
Replied February 2020
Hayati
Verified reviewer
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed May 2019
One of the best communication software for bussiness
Integration with outlook is fantastic. I can see who is online or not. It’s beneficial for resolving business issues and breaking the ice within international project teams.
CONSIt’s slow if it automatically launches during the start up.
Logan
Verified reviewer
Internet, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
One of the powerful storage solutions
it has a large range of integration power that perfectly fits with Microsoft as well so I can easily make my documents on word, excel and PowerPoint and then conveniently saved in this vault for future usage. It is really an amazing tool.
PROSits useful features I can easily locate each one of my folder and even the content present in a certain file. It keeps simple and easy to understand interface. It provides totally remarkable services.
CONSIt keeps my documents save and secure and also it provides advanced privacy settings. Its support is also skilled and responsive.
Vendor Response
Thank you for your very valuable feedback. We appreciate you taking the time to complete this review. If you would like to discuss your experience a bit more, please do not hesitate in contacting me.
Replied September 2019
Tim
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Easy File Management
Great time to value (up and running in hours). Administration is intuitive and requires minimal expertise. The user experience is well integrated with Windows (can access using a drive map). Suitable for on-premier or cloud deployments, including AWS Workspaces of VMWare OneSpace.
PROSSeem less integration with Windows and Active Directory. Users can simply drag and drop files into the M-Files client or via a browser (requires plug-in). User can tag favorite files and search based on multiple file attributes or tags. Server setup (Window 2012 or higher) is straightforward with the option of M-Files database or Microsoft SQL server. For smaller organizations, I recommend using the built-in database option. M-Files installation and administration requires much less planning compared to SharePoint.
CONSNot a full featured when compared to SharePoint. Does not offer collaborative features such as Web or Office365 integration.
Reasons for switching to M-Files
Easy of setup, administration and use.
Vendor Response
Hello Tim, Thank you for taking the time to share your thoughts. We are very happy to hear that you are pleased with the ease of use M-Files provides. We appreciate you and your business. Have a great day!
Replied January 2020
Resa
Information Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Keeping my files organized gives me time to access them
Overall, my experience with M-Files software has been good. It is a great way to organize and access files, and the user interface is intuitive and easy to use. The powerful features allow for customization and the ability to access files quickly and easily. However, the cost can be a bit prohibitive for some, and the setup process can be a bit complicated.
PROSI like that M-Files software is easy to use and is an efficient way to organize and access files. It has a great user interface and makes it easy to search and find the files you need. Additionally, it has a powerful set of features that allow you to customize the way you store and access files.
CONSI dislike that the software can be a bit expensive for smaller teams or businesses. Additionally, the setup process can be a bit long and complicated for those who are unfamiliar with the software.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2020
Data Management System with Really Bad User Interface
Data management system we use in the company. This is to prevent storing important infos at outlook inbox. Idea is great but mfiles is not correct tool. This might be a great tool for DRIM but not for daily use.
PROSVersioning functions allows you to go back if you made a mistake. Also, its integration with MS office is useful.
CONSOverall user interface is very bad. Not encourage you to use it. Also, link sharing etc is very hard. People are always frustrated with new tools and it is not easy to encourage them to use. Thus, user interface and easiness of use is key. Mfiles does not provide that.
Reasons for switching to M-Files
More control on data privacy and avoid data going outside of company.
Vendor Response
Hello and thank you for completing a review of M-Files. From your review responses, you have indicated that you are frustrated around some of our features. We would love an opportunity to speak with you and to offer some assistance around some of the items you have listed. My contact information is provided below, please feel free to contact me anytime. Thank you!
Replied May 2020
Anonymous
10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed November 2019
Not a User-Friendly
In my company, due to confidentiality of our data, we use this software as a file/document/data sharing platform. It's not a user friendly program, there is no drag and drop option (currently) and it almost impossible to work with this software in a way that we work with windows., I mean the folder structure seems similar but it's not. Also, sometimes it gives some warnings/notifications but at the end of the process! For example, some file types are not allowed to upload in the database. Thus, if you try to upload one of those type of file, you will get an error but after a long uploading process, not at the beginning of the uploading process! In total, I do not like to use this software.
PROSThe only feature that I like about this software is that it's easy to access the database even from mobile phones.
CONSThe user interface is not user friendly and it's extremely slow even for basic operations.
Vendor Response
Thank you for taking the time to share your thoughts. Your feedback is very important to us and I would like to further discuss your experience. Can you please contact me at my contact information that has been provided below? Thank you and I look forward to speaking with you.
Replied January 2020
Karl
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Full control of information
With M-Files we have full control of all sorts of information. Mails, invoices, drawings, memos, contracts and all other types of documents are available and easy to find for all relevant staff in the field as well as in the office. Tasks - once only as well as repeating tasks are documented and reminders sent to those in charge. Information is linked to customers, projects, people, equipment, tasks etc and you can sort and find it based on any of those metadata tags or even on full text search. A few seconds and you have found exactly what you need. No more paper, no more folders, never again.
PROSVery user friendly, available on any platform, all your information is accessible anywhere anytime. Using workflows you can approve invoices etc. even when you are out of office.
Helga
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2017
Great flexibility to streamline our processes and information management
We've recently implemented M-Files. It's very flexible and has made huge improvement to the way we manage our information and processes. It's easy to use but as with every new system it takes some a bit longer to get used to. The user guides are pretty minimal, especially from an administration perspective and there is not a dedicated support team that can help with queries. You are relying on the community of users (who are general very responsive and generous but may not necessarily respond to every query). It is good value for money but for a small charity like ours it's a huge investment but I am glad that we made it.
PROSFlexibility, the ability to customise it exactly to your organisation's need.
CONSSupport and documentation
Vendor Response
Thank you for your input about Customer Support and documentation. We are focused on improving the administration portions of our User Guide. As always, if you run into specific errors or unusual behavior, Customer Support can assist you in your efforts. However, more complex scripts and general assistance or debugging are best handled by Consulting as they can assess your needs and requirements.
Replied April 2017
Rob
Paper & Forest Products, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Crisp, clean, custom product design and easy to deploy into historical low tech savy organisation
Improved visibility of process, central repository for document management and a true understanding of process challenges which were previously hidden by paper workloads.
PROSCan be customized to suit any business requirements. Great use of the workflow functionality, historical tracking and document management. M-Files was easy to deploy into organization due to simple UI with a great look and feel.
CONSThe fact that it now makes me want to convert everything I do onto the M-files platform and the amount of additional projects which have stemmed out of the roll out of a single requirement. Opened a whole new look at our business document process management. Wish we had found this sooner.
Zakir
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
M-files a Feature Product
I launched M-files in Pakistan and made marketing from Scratch. I made more than 100 POCs and about Dozen of Implementations. The experience shows at the end user is very happy with m-files.
PROSRich in Features, more flexible, more Connections with other Solutions, Metadata based Permission
CONSLike adding Tables, images in Text Box, Need more expertise in using Configuration, compliance kit.
Reason for choosing M-Files
Ease of Use, Rich Features, more Flexibility
Becky
Hospitality
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
A different way of thinking...
M-files was certainly a foreign way of thinking about our file management. However, once adopted it has transformed how our company thinks about WHAT is being saved and moved from place to place.
PROSIt's approachable and it works as an Add-In with other Microsoft products.
CONSIt is a little expensive for small businesses. It has so many features that we are not using because we don't have a designated IT person on staff to help to understand them all and put them into practice.
ILKER
Automotive, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
New Trend to send the files.
You need to give some education to your users for better understanding.Otherwise ,your users might have difficulty in understanding and your user might have some claims about the program
PROSYou can set a group and send the file to this group who involves this group ,the M-file system sends a remind e-mail if somebody change something in the file system so I can understand when somebody upload a file. This is very good feature.
CONSFile transfer logic is a little bit different and it is not familiar to me because I was used to use easy cloud system such as apple cloud,etc..
Vendor Response
Hello Ilker, thank you for your review of M-Files. We take these very seriously and would also like an opportunity to discuss your experience with you personally. If you are open to a discussion, you can contact me at my information provided.
Replied September 2019
Alonso
Investment Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Two Thumbs Up!
M-Files has helped our organization to run more effectively since its integration. Organizing, maintaining, and sharing files has never been easier. Very effective and easy to use.
PROS- Easy to use - Keeps files organized - Allows for accountability as well (who recorded/uploaded what, when, etc)
CONSNumber Formatting (no commas allowed, so 1,000,000 looks like 100000...not a big issue, but could be something for the future)
Christian
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I love the ease of use and the technological advantage that M-Files 2018 provides.
its ease of use, its flexibility to configure, its metadata approach, its visionary approach towards intelligent information management, its platform thinking, its integration possibilities, no more silos, etc.
CONSThe iOS environment is not yet state of the art, however M-Files and its partners are working on a client.
Mattin
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2017
M files establudhed user
Overall good, worth taking the time to fully define before implementing, technical support good but sales support can be slow to respond.
PROSEase of use - value for money
CONSSome aspects not as intuitive ad they shoild be
Vendor Response
Thank you for your review. We would like the opportunity to discuss your experience with you, if you would like. Please feel free to contact me at your earliest convenience.
Replied September 2019
Jim
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Gold Business Technologies - Kamloops BC
I have been working with M-files for close to a year now and have of course learned in that time that M-files offers the most comprehensive information management solution than any other products we have had at our disposal. Our customers that need a solution are amazed at the power under the hood and the simplicity M-Files offers from the UI.
PROSsimple to learn, the user interface integrates into customers windows environment like nothing else i have seen. Very powerful under the hood and IT department see's great benefits to help manage their day to day issues and information management.
CONSHaven't found any limitations since the new contract module was launched