Braintree
About Braintree
Awards and Recognition
Braintree Pricing
- United States: 1.9% + $0.30 per transaction. - Additional 1% fee applies to transactions issued outside EU / EEA. - American Express transactions charged 2,9% + €0,30. No monthly/subscription fees
Starting price:
$0.30
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Braintree
1 - 5 of 65 Reviews
Azizah
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Good solutions for payment processor
Braintree is a trustworthy and straightforward online payment service. PayPal's accreditation bolsters the software's stature for safety and dependability. Membership invoicing solution that is both convenient and unrestricted on an international scale.
CONSNo in-house technical specialists control system implementation choices like Shopify integration. Hence, you must rely on 3rd party developers to install new elements or manage client connectivity circumstances.
Reasons for switching to Braintree
Zoho Subscription lacks of integration with popular eCommerce provider.
Maegan
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2021
Pretty Good Software With Some Minor Quirks
Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.
CONSThis is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.
Reasons for switching to Braintree
I do not believe it was compatible with Netsuite which we switched to from Quickbooks.
Lorenzo
Civic & Social Organization, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Proficient Payment processing Program
Braintree has increased the value for every payment made, and this ensure there is quality operational support.
PROSBraintree helps us manage all the payments, and this gives more revenue to the firm.
CONSThe focus from Braintree is authentic and flawless.
Matyas
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
It's alright if you don't have a better available option
Quite frustrating. We didn't have any other viable option available in our region for years so we had to work with Braintree, but from early on we were awaiting the day we could break free. This finally happened a few weeks ago. Thank you for helping our business accept online card payments in the last few years, but there are simply better options out there at this point.
PROSWhen we started using Braintree in early 2019, it was the only available payment solution in our region that was integrated with the online reservation system we are using. So what we liked most was its availability to us, and we weren't too picky about the other aspects as long as it was usable, which it was. We recently discontinued the use of Braintree since another, better option became available in our region.
CONSThe software itself works okay but the security / anti-fraud settings that we had to apply were determined by Braintree based on the account activity. A year or two ago, we had one instance when someone was trying to use multiple cards during 1-2 days (possibly with crooked intentions) and as a result, we were obligated to change our security settings which are still in force today, and which resulted in that a number of honest customers weren't able to finish their booking since then: if they make 3 of any tpye of mistakes during the payment process, the card and/or email address are blocked for the transaction. Meanwhile, no suspicios activity has been seen on our account ever since the one incident. Our billing address changed in 2020 (!) and support was still not able to update it on the statements, it had something to do with a different intermediary partner that we had to use through Braintree because of our region (Hungary). We just gave up writing emails about it at some point. Being able to accept Amex cards through the software was also a painful process that took several weeks at the very least. Customer support is friendly but really slow in dealing with issues. We had numerous issues that took months (!) of emails to resolve, but I should also note that was during COVID times.
Reason for choosing Braintree
Paypal's outrageous fees is like straight up larceny and this was the only available option (also a PayPal company).
Kate
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2022
Basic payment gateway
It worked as a payment gateway but other products offer more functionality and easier integration. Fees are fairly high considering it doesn't offer anything extra.
PROSIt operated as expected for a payment gateway
CONSIt had limited capabilities compare to other better know payment gateways.
Reason for choosing Braintree
Braintree was offered in conjunction with a number of payment gateways