What I like more about CyberSource is that provides all the information you might need regarding the payment transactions and it is presented in am organize way so it is pretty easy to find what you are looking for (status, payment method etc) The option of the filters to find a transaction might seem overwhelming at first but the are very handing when having to look for transactions with just partial leaves of information. CyberSource also allows to create advance rules (country based, amount, velocity) and they are very simple to set.

The only down side I have encountered so far (but it is the same in all the payment platforms I have work with) is that there is no easy way to download/get the data of transactions older than 6 months.

overall experience is it's user friendly very easy it's new interface for reporting is fantastic.

It's easy to use, easy to search historical transactions.

One of the cons of this software is that it does not allows refunds to be processed past 6 month from the transaction date.

Very very frustrating.

For customer service - nothing. They have been a nightmare the entire time I have been dealing with them.

Customer Service is horrible. Today I was told that there is a 24 - 48 HOUR!! response time to address my billing issues. This is unacceptable.

Terrible experience. Better Business Bureau rating are terrible as well. Wish I had know before switching to them.

The only thing I have to say that would be slightly positive is that it was easy to set up.

They will say that they can save you money when you switch to them. They are not. There is fees for everything, including a terminal to use their product. They also make you sign a contract for both, which will not be clearly stated by your rep. When you have finally had enough of Cybersource, you will be charged hefty fees from both Cybersource and their terminal. I was only notified of Cybersource's termination fee. Now my representative with not answer back, even to give a copy of the contract stating this.