MoonClerk
About MoonClerk
MoonClerk Pricing
Pricing is based on monthly transaction volume: $0-$2000: $18 per month $2000-$4000: $35 per month $4000-$7500: $60 per month $7500-$12500: $90 per month $12500-$20000: $130 per month
Starting price:
$18.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for MoonClerk
1 - 5 of 15 Reviews
Lane
Verified reviewer
Non-Profit Organization Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Wonderful for nonprofits
I've seen an increase in online giving because it is so easy and professional.
PROSMoonClerk was suggested to me by my website designer to set up automatic monthly donations through our website. I connect it with Strive, so I have two software systems. For donors, it is easy to give a one-time or monthly donation, and it only takes a minute to give! The customer support was great, and they walked me through how to add it on our website. I'm not a tech-person, but I was able to follow the instructions easily. It is on the our nonprofit's website, and doesn't take you to a third-party website. The fee is based off how many donations you receive.
CONSI had a donor that wanted to change the amount of her monthly giving, and that is something that I, as the administrator, had to do. There isn't a way for monthly donors to update their preferences.
Vendor Response
Lane, we¿re so glad to hear MoonClerk is working out for you! Just as an fyi we do have a way for your payers to update their own recurring donations, including the ability for them to update their own amount. That¿s all done through the Payer Portal: http://help.moonclerk.com/using-moonclerk/how-do-my-payers-manage-their-own-recurring-plans-themselves http://help.moonclerk.com/using-moonclerk/how-do-i-give-my-payers-the-ability-to-change-the-amount-of-their-recurring-plan I hope this helps. Feel free to shoot us a message if you ever need help with anything or have feature suggestions. Thanks!
Replied December 2018
Nicole
Verified reviewer
E-Learning, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2024
Excellent payment processing tool
I love that I am able to manually enter clients' details so that I can collect payment while I have my clients on the phone with me, increasing my conversion rates. I also appreciate being able to set up recurring billing and subscriptions. Also, the option for a monthly subscription that can be canceled at any time is helpful as a small business owner
CONSNot able to set multiple currencies or change the currency after a payment has gone through for future clients
Reasons for switching to MoonClerk
I wanted the ability to process payments manually over the phone
Craig
Airlines/Aviation, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed May 2021
MoonClerk Does Not Measure Up
Works well to process credit cards, but their ACH is weak and so is their reporting function - making me do a lot of the work.
PROSMoonClerk is a credit card and bank ACH processing company similar to many on the market - the seem to handle that aspect of their business well. The setup is relatively straightforward and once get the hang of it the process is smooth, funding is quick and reporting is ok. I have not used their recurring invoicing function but assume it works like all the others on the market.
CONSThey do not support many banks and so customers wanting to ACH payments find that it is very limiting - and since ACH is cheaper for the end-user than credit card processing, I, for one, push the ACH on my customers so I can save on processing costs. Reports are ok but need exporting to excel and then a lot of work goes into what I want to see - so they lack specific reports as defaults.
Caitlin
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2021
Absolutely fantastic billing software, especially for payment plans
I use it to easily create payment links and manage all of my payment plans.
PROSMakes payment plan billing SO easy and integratable with Stripe. I love how easy it is to see recurring plans.
CONSCan get expensive as it is billed based on total processing fees monthly, but is still worth the money.
Reasons for switching to MoonClerk
PayPal doesn't grow with service-based businesses and MoonClerk is much better for payment plans.
Aaron
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy and simple to setup, helps you automate your recurring billing
Overall I am happy with the product. If you want something quick and simple to setup and start streamling your billing, that's the one to go. If you have developers and wanted to build a very sophisticated billing system based on usage and add-ons with monthly or annual options with referral bonus, then Stripe is the way to go.
PROSSmith.ai has been using Moonclerk for almost 5 years and it's a very simple and easy way to charge your customers on a recurring basis. The Payment form is simple and has ALL the flexibility and options that you could imagine. You don't need to pay for a payment processor or merchant account, literally walk up and use. They even have very flexible coupon options for you to offer one time discount or recurring ones.
CONSMonthly fees are based on your revenue, so the fees could go up if you have large sales but I guess that's a good problem to have. Another one is API, I wish there's an API so that we can do some programmatic stuff to streamline some of our processes.
Vendor Response
Aaron, we're so glad to hear that MoonClerk is working so well for your. We do have an API. If you'd like to take a look, you can read about it at: http://help.moonclerk.com/en/collections/12828-for-developers
Replied August 2020