I like the fact that there is a small but sufficient team dedicated to making sure you have great customer service. Everyone is fast and friendly. They always follow up when in an inquiry is made.

The way the payments batch out is strange. Some are delayed 2 days and some are next day. Makes keeping track of deposits a litttle cumbersome.

its good service and they use authorize but you can find cheaper alternatives almost anywhere that has one portal for everything.

the rates were ok at best but the support is there. Its nice to get a hold of someone right away when you need it and they use the authorize.net gateway which is good.

its horrible that you have to work with multiple portals when dealing with charges and chargebacks. No notifications of charge backs were even given to us and on top of that the rates were higher than paypal and other companies.

When I first signed up, they were very helpful. Now my account mgr hardly answers my questions. Last year, before I was supposed to renew, they sent out an email saying their yearly fee was going up 25% for a new security feature. They did not say it was optional. However, after getting upset about the fee change for a service I felt I did not need, they told me I could have my old rate and said the extra service was only optional. That was a total scam. Not impressed with their lack of integrity. Don't recommend.

It is easy to use and integrates easily. Authorize.net is easy to use as well.

Their cost system doesn't work well for really small businesses by the time you pay the yearly fee and monthly cc charges.

Excellent support when needed, very few issues with terminals.

Significant cost savings from their clear approach to interchange billing + an annual fee.

Amex setup not supported for our industry unless we go directly to Amex, and the rates are horrible direct with Amex. You take some risk on buying terminals out right, but in reality you're savings so much compared to any of the major re-sellers you can buy a few a year. PCI compliance testing for some locations is very odd and needs to be re-certified every 90 days, significant hassle to PCI compliance, again only for some locations.

My processing fees are lower than most other businesses. The customer service has been amazing!

The cost savings initially attracted me to Payment Depot, however, they have been so easy to work with and had superb customer service. They have eve helped guide me in switching over to a new POS system. I couldn't recommend them more!

I only wish I could easily directly process online with pd.