The customer service has been excellent from the onboarding of all of our data to the ongoing support.

Onboarding features i am still getting to know the full impact but this has definitely streamlined our operations. Also the absence management feature is wonderful, as previously i was tracking all in a calendar and transcribing to a spreadsheet. as our company grew this was just taking way too much of my time.

Some of the reports i was used to in our old payroll software i have not figured out yet, such as pay rate history.

Overall, our experience with Payworks has been pleasant. The staff are friendly and knowledgeable, but the user interface leaves a bit to be desired.

Payworks support has always been very responsive.

Entering payroll is more complicated than some other providers available.

Been using payworks for a long time, it is a simple tool for payroll, time off, vacation management and if you add the other components to it, it will still works but it's just not very fully integrated compare to ripping or other total HRIS / Payroll solutions on the market. Security would be a concern as it doesn't seem like the company or the product is fully innovative OR secure compare to a Deel OR Namely if you compare it to other competitors on the market. Looking at the history of the company, it's been around for a long time so it's not a startup and will probably not have new features release down the road.

It's a fully integrated Payroll/HR / Workforce management tool for smb/corporate or book keepers or accountants. It also has other HRIS / or ATS add ons as well as it tries to be jack of all trades.

I think Payroll should stick to being a Payroll process provider and beyond that the other add ons are like any other tool on the market like Bamboo OR Workable OR Rippling but it's not written the software in a very sophisticated way that you feel that they are an expert in other fields beyond just running payrolls.

I like to have everything clearly in front of our eyes. I have been very successful in maintaining the income-expenditure balance.

This tool has been very helpful in issuing a payment plan. It was very helpful for us to see everything clearly planned.

Sometimes I have an integration problem, but it's not unsolvable, it's just tiring.

Very easy to use, robust and user friendly

Still uses classic ASP as main framework