About Worldpay


Worldpay is a cloud-based online payment processing solution designed for businesses of all sizes. The product enables users to collect both in-person as well as online payments via desktops, smartphones and tablets.

Worldpay features a virtual terminal interface, which allows users to collect payments from customers by sharing a secure URL. Customers can log in using their computers and smartphones and make online and card payments. Worldpay supports different payment methods, including credit cards, mobile wallets and payment gateways.

Worldpay also features e-commerce payment management, which allows users to link the payment URL with the online basket. This redirects the customers to a secure payment page, where they can make payments using the methods of their choice. Users can also integrate the solution with their business websites, which sends the captured payment information to Worldpay to authorize the transactions.

Worldpay offers 24/7 live support to all its customers. Users can also refer to the self-help guides on the support page.



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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of Worldpay

Average User Ratings

Overall

4.22 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(7)

3 stars

(3)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 36 reviews

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December 2017

Serina from North Gwinnett SUV, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great POS. Easiest to use by far!!!

Ease of accepting the cards & then transitioning to the CHIP cards was superbly easy!

Pros

I like that the transactions usually run through very quickly. (I don't like it when my customer is having to wait on me.)
I like the newly integrated CHIP system. I like that I can assure them of a secure connection for the transaction.
The ease of reloading the transaction paper.
Auto print outs of the prior day are always ready to be filed when we get here of a morning.

Response from Worldpay of

Replied December 2017

Thanks for your feedback Serina. Glad to help your business grow!

July 2018

Brad from Crisp

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

July 2018

CC processing companies aren't the cream of the crop, but WP is better to work with than most

Credit card processing platforms are somewhat of a commodity, so service is one of the big differentiators and we've been pleased with Worldpay's service and the ISO that we've worked with. They've been pretty straight forward with us and been able to resolve any issues we've had which we've been happy about.

Pros

Their customer service has been good at handling issues we've had. I've known many people using First Data and other processors to have issues with Customer service. Also, we have a good price with them which makes it attractive for us.

Cons

We wanted to do some pretty technical things with them but some of their tech and integrations were a bit outdated and limited what we could do. So we had to settle for a less than ideal solution. But most people aren't trying to do as complex of things as we were so probably not an issue for 99% of businesses looking at world pay.

November 2017

Linda from Luna Perez Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

November 2017

The system works well most of the time, but has glitches.

Decent pricing, good customer reprensentative

Pros

It's pretty easy to use for our servers and managers. My contact person Matt Palenschatt is wonderful and always responds to my problems quickly and even on weekends!

Cons

That it has glitches, like sometimes it won't read chip credit cards, then if we use the swipe function if the swipe function and the customer disputes the card we get stuck with paying for the dispute even if it's bogus

Response from Worldpay of

Replied November 2017

Thanks for your feedback Linda!

November 2017

Dr. Vincent from Petrelli Chiropractic & Rehab

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

We have had only a few issues with the system, and the customer service was able to guide us through

Ease of use and accesibility

Pros

Accessibility from any computer or mobile device, can recharge an account from a previous transaction, and and refund an account quickly and easily.

Cons

Cannot look at the same card/acct transactions over the course of the year, useful for a patient's Health Savings Account. We understand we could set up a recurring payment account, but we are unsure how to do that.

Response from Worldpay of

Replied November 2017

Thanks for your feedback Dr. Vincent. Glad to help your business grow!

November 2017

Stacey from Queen of Hearts Antiques & Interiors

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

November 2017

Not sure why a CSM has to call me to offer a better rate. We are a platinum customer!

Pros

The server never goes down so our processing goes smoothly day in and day out. When we call in and have an under charge or over charge, we are walked through and able to process a debit/credit right away.

Cons

We might need new terminals but how would we know? Would love to have a dedicated CSM so we have a point of reference.

Response from Worldpay of

Replied November 2017

Thanks for your feedback Stacey.We will have someone from Customer Service reach out to you soon. Glad to help your business grow!

November 2017

Donna from Common Ground Producers and Growers, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

WorldPay customer service has been outstanding!

The ease of taking credit, debit and SNAP cards at all of our mobile market locations.

Pros

It is easy to use and can be accessed from your phone or other mobile device. It is very user friendly.

Cons

The prong on the card reader is not durable and will break off into the phone from constant handling. I would like a sliding card reader that is more durable.

Response from Worldpay of

Replied November 2017

Thanks for your feedback Donna. Glad to help your business grow!

March 2018

Alexandra from Relevant

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2018

One of the best payment processors out there

Pros

Client portal contains a lot of data, tons of reports, like reconciliation, settlement, activity etc. Development team supports custom requests and was very helpful during account setup. WorldPay supports ACH (eCheck feature). All customer support questions are handled pretty fast. Newsletter let you know about any upcoming changes in the industry or within the company.

Cons

There may be more features that can be implemented, hopefully, with time they will develop more API functions.

November 2017

Dawn from Fast Furniture Repair, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Worldpay is cost effective and easy to use!

Cost effective.

Pros

Transaction reports are easy to pull and I love the monthly reports. It is a very easy program to use.

Cons

We do have technicians in the field that have issues with input amounts on their tablets. That is our main gripe with this product.

Response from Worldpay of

Replied November 2017

Thanks for your feedback Dawn. Glad yo help your business grow!

December 2017

Dale from Papas Hardware & Rentals

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

best value

Pros

easy to use. low initial cost, reports are great, have recommended this system to multiple small business owners

Cons

would like to use scanner to receive inventory, would like to be able to have multiple skus for same items

Response from Worldpay of

Replied December 2017

Thanks for your feedback Dale. Glad to help your business grow!

October 2018

Maggie from PDPS

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

Processing Partner

The company I work for uses Vantiv which is a partner of WP, switching over from Vantiv was a little chaotic but after getting use to WP I can see the benefits and continue to see them as the software evolves. For example, I like the feature that recently appeared on the home screen for disputed charges. It is right in the home screen which is one of the #2 reasons one might have to learn g in and use the processing software.

Pros

Ease of use when using the software, for example it is similar to Vantiv in the sense that you can log on and quickly verify charges.

Cons

The way you have to continually change your password every 2 weeks or so. That’s inconvenient.

November 2018

Michelle from The Farmhouse Bed & Breakfast

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2018

Professional and helpful

Pros

Ease of use and up to date information both payments and statements easy to read.

Cons

Not matching up with bank statement, so it takes a while to reconcile

August 2017

Teresa from Gearhead Diner

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

VERY user friendly

Able to track fill sales and deposit amount with ease. Ok to

Pros

Takes care of everything
Reports, payroll, items sold, etc. Have never had a problem with accuracy


Cons

Don't really have a con. Software does everything I need it to do. Don't really know of anything I would change.

Response from Worldpay of

Replied August 2017

Hi Teresa, glad you're enjoying our Mobile & Tablet POS solution!

March 2019

Warren from Escape Reality

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

March 2019

Cheap, stable, reliable... but you'd better have patience

Pros

Worldpay has the scale / size / brand going for them. They still have fab rates, and of course a full suite of solutions for all your traditional payment needs. Reliable and hasn't given us any problems, once set up and running.

Cons

Setting up is a pain. Telephone and email support are patience-testing. Way too many old-school / antiquated processes and requirements. Made worse by slow customer support. Worldpay really needs to improve in this area - pretty much every other provider out there can get you set up in a matter of hours.