Zum

RATING:

4.7

(6)
Overview

About Zum

Zum is an all-in-one payments software that unites instant payments and open banking to create a seamless payments experience from onboarding to every interaction after. Zum offers the ability to utilize any payment rail, including Visa Direct, Interac, EFT and credit card, in the fastest, safest and most efficient process possible, giving our customers the freedom to choose the rail that best suits the needs. Zum software is elevated through the use of aggregation and KYC data to mitigate fraud risks and create a friction-free experience for the end user. Additionally, Zum offers the ability to automate invoicing, as well as push and pull recurring payments to help improve the entire billing cycle. Zum software has been designed with scalability at the forefront. With...

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Zum invoice sending
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Zum Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Zum

6 Reviews

Rob

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

One of the best EFT Vendors around!

Not only is this a great product, but as a charity, the price is great and the Team at zum are great to work with too, when we have any questions, or are not sure how to do something, or are looking for some type of report.

PROS

We like how easy ZUM is to use, and the price!

CONS

There are none! We have nothing bad to say!

Reasons for switching to Zum

We left PayPal over the costs per transaction, as well as it not being as user friendly.

Jimmy

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Zum rails review

Amazing

PROS

Nice productNice documentationGreat team

CONS

Report for invoicing. We would love to have an invoice every first of the month that matches dashboard numbers.

Reason for choosing Zum

We integrated both

Reasons for switching to Zum

We wanted to have a better offering to our customers

Cindy

Health, Wellness and Fitness, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Great product

PROS

Easy to use and streamlined our business.

CONS

Took me abut to get use to a new system, but once set up it is pretty simple to navigate.

Sheniff

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Zum is a great payments platform

Overall, I really enjoy using Zum for payment processing. I send payments daily and its a lot quicker and easier to navigate than most bank EFT platforms I have worked with.

PROS

- Option to send and receive EFTs and Interac Email Transfers - Ease of use - Ease of setting up payees and payors - Support is great to work with when I have questions

CONS

There is nothing that I do not like about this product.

Reason for choosing Zum

The email transfer option through Plooto works on its own network and is not recognized by our clients so they are hesitant to enter their banking information as readily as they would when they receive an Interac Email transfer.

Ninan

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Zum Rails is a critical API for payment system

PROS

Zum Rails is extremely reliable and easy to use.

CONS

Customer support hours end at 2 pm PST. We are based in PST timezone.

Katharine

Logistics and Supply Chain, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2024

Zum Rails Review

PROS

Ability to offer e transfers and EFT's to our customers direct from our online program

CONS

Not able to process e transfers unless the name matches on the business account and bank account. Some of our customers want to pay by e transfer and can't because they use a different account to pay with than the business name

6 Reviews