ConnectWise Automate vs Heimdal Patch & Asset Management
ConnectWise Automate has 127 reviews and a rating of 4.14 / 5 stars vs Heimdal Patch & Asset Management which has 38 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Automate is feature rich and great for managing our clients desktops and servers. We love the ability to do patch management with this tool.
- The remote program is really good. Very simple and quick when a caller has called in.
Cons
- Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
- Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile.
Pros
- Having patches automatically downloaded and installed on many networks is a good thing.
- Very good and quick response from customer support that are ready to help with all parts of the program.
Cons
- The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
- We've submitted a feature request to reword the reboot agent popup as it is currently somewhat misleading, requiring additional user training.
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