All Legwork Reviews
1-22 of 22 Reviews
Sort by
Nathan
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Simply The Best!
Legwork has shown tremendous value to our practice! We consolidated services with Legwork saving a ton of money each month. We have been more than pleased with the results and solutions that Legwork has provided to us.
PROSThe comprehensive yet simple approach to their products. I love how efficient our daily practices become as we have used the dashboard. The software is efficient, simple, effective, and has saved us a bunch of money each month because it allowed us to consolidate our services to one vendor.
CONSWe have had some occasional syncing issues with the software. Other than that we have been thoroughly happy with the product. My one big wish would be for a Legwork app that has the key functions and processes like the online version...that would be next level!
Reason for choosing Legwork
More comprehensive approach to different webservices.
Reasons for switching to Legwork
To consolidate services and save money...simplify our daily processes and improve efficiency.
Sharon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
If you use social media you'll pick up legwork fast
We are getting a lot of reviews in and have ease of access to everything we could possibly need. Our patients love getting reminder messages that are automatically sent through legwork and they also love that they can communicate via text/email.
PROSI like how everything is in one place. From sending review requests and responding to them, to do lists to remind you what information you need for the patients coming in, communicating with patients via e-mail or 2 way text and being able to do the million other things I have deadlines for because legwork does the personal touches of birthday greetings and confirming patients automatically without me having to give it a second thought!
CONSThe original price point is costly but in my opinion worth it.
Reason for choosing Legwork
We considered 5 other products to help lift our Dental Clinic up as we only opened our doors 8 months ago. We want to stand out and make our patients feel at home and welcome so being able to customize emails, bulletins, change the wording in the messages we send and group our patients to receive targeted information (ie. Teeth Whitening, Botox, Dental Surgery etc.) has allowed us to stand out in the most positive way! The cherry on top is the amazing website their team developed for us and made sure every thing we wanted was done the way we envisioned it. LegWork is not generic, bland or boring by any means. If you want to stand out in a modern way Legwork can definitely help you do that.
Reasons for switching to Legwork
Swell did not generate reviews at all, there was no customization and was not worth it. We even get an amazing modern website in our monthly plan!
Rick
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2020
Good to very good
Very good
PROSText features are very convenient
CONSCould use a more robust library of patient flyers to help drive business to certain procedures
Reasons for switching to Legwork
They were not the solution I needed
Vendor Response
thank you for your review, Dr. Pyun. We value your feedback and will certainly take your comments regarding our content library into consideration. Sincerely, The Legwork team
Replied January 2020
Roselyn
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Patient Communications Software
Patient communications .
PROSEasy Communications with patients, Marketing and reviews, forms.
CONSI hope they will be able to add the features such as extracting patients with unpending treatment that need to come back.
Reasons for switching to Legwork
More features such as website designing, marketing and forms.
Katie
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Ease of Daily Tasks
We haven't switched to another company because of how easy Legwork is to use and the value is above all others.
PROSWhat our office likes most about this software is how user friendly it is. It's super easy to send messages to patients and also the ease of communication for our patients. We also enjoy how fast the customer support is. I haven't had an issue they haven't been able to solve in a timely matter.
CONSNo online payments or scheduling options for patients.
Reason for choosing Legwork
Price
Reasons for switching to Legwork
Functionality of product and also price.
Janice
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Dental Practices should consider giving Legwork a try!
Building our SEO was the greatest hurdle and setting up a user friendly webpage with the proper links. Extremely successful and made a big change in how we appear when people are surfing for dentists. They helped us with Facebook, as well.We tried out the google advertising (about $1000 per month) but put a hold on it because of budget restrictions. We will do it again, as it definitely boosted our presence. The Legwork team sets themselves apart because they have managed to maintain that "startup" vibe that makes customers feel they are important and are quick to respond to requests for support. I just hope they don't add too many new pieces to what they offer and dilute this great brew. Thanks, Legwork Team for an exceptional product and your support.
PROSIt's been affordable. We set up a new webpage, automated our recall system, communicate easily via text, integration with our Dentrix dental software is seamless, confirmations and appointment reminders are easy and I love the email blasts and newsletters that they design for us. Our positive google reviews have increased daily along with new patients!
CONSYou have to go to legwork to text; it is not within dentrix but the popup reminders let us know when there is new communication from the patient.
Reason for choosing Legwork
The demo with [SENSITIVE CONTENT HIDDEN] and they were eager and talented in helping set up our webpage. It was seamless so we kept adding more pieces to our Legwork package.
Reasons for switching to Legwork
[SENSITIVE CONTENT HIDDEN] rec
barb
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Legwork and Our Team
Legwork provides excellent customer service. Legwork's communication software has our patients communicating with us even if they do not have an appointment via text and emails. Any opportunity to remain in touch with a patient is so key, at least for our practice.
PROSLegwork provides an amazing service to our team! The software is user friendly. It keeps me up to date throughout my day with emails, texts, confirmations and patient messaging. It allows me to multi-task and spend more time with our patients. The software assistance is AMAZING!! A simple phone call or an email to Legwork provides me with answers that I need to move forward.
CONSI know that there are many features and options available that I currently do not utilize but I am trying each day to explore the software because I know that it will further our practice to its potential.
Reasons for switching to Legwork
Legwork provides our office with excellent customer service as well as innovative improvements on the regular. We are so accessible to our patients and that is important to us.
Sonya
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
A great company to work with
We utilize the text message, website, Facebook, email campaigns and statistics. The software has alot of capabilities. It's very easy to use and a decent value. Their customer support is great. I like that they are a small business.
PROSLegwork software is easy to use. I like that it can be accessed remotely. There are always new things that are being implemented to improve it's functionality. We're happy customers.
CONSI can't access my full patient chart from the software. Legwork is no longer able to post to social media for us but our price did not decrease since this service was taken away.
Reason for choosing Legwork
Lots of great dental colleague recommendations.
Reasons for switching to Legwork
The price and functionality.
David
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
legwork Review
Contract-free. Price. Features.
CONSExtremely disappointed that the automated social media posting was taken away. Legwork blames it on Facebook, yet with the elimination of this feature my monthly cost was not reduced. Also, I am frustrated with the web developers constantly trying to "upsell" me on editing time. Most things I have asked them to do should take no more than 15-30 minutes, but they ALWAYS say 2 hours (resulting in additional charges beyond the 1hr included with the monthly fee.) Also, I have had inconsistencies in patient contacts and synchronization with dentrix.
Reason for choosing Legwork
lack of contract
Reasons for switching to Legwork
DemandForce uses a predatory locked-in contract model. And they flat-out lie to their customers. They repeatedly tried to claim I signed a contract, and when I challenged them to prove it, they suddenly released me.
Aimee
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great Patient Communication Software
It confirms appointments, lets me communicate easily and quickly with our patients and vise versa.
PROSI never have any problems using Legwork.
CONSI want to be able to see pictures on texts.
Reason for choosing Legwork
Ease of use and the cost
Reasons for switching to Legwork
Cost
Peter
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Review of Legwork (1 year of use)
Overall, the Legwork software has been decent. It has made communication with my patients an ease, especially when it comes to texting/emailing. Automated reminders have been a great plus as well. The biggest issue I have with Legwork is the team behind the company; follow up with their clients have been late or delayed and would be the main reason why I would consider switching platforms in the future if the support team does not improve.
PROSAutomated text/messaging for schedule confirmation and reviews, texting for patient communication, email blast.
CONSThe forms/templates for new patient paperwork does not look or appear as smooth or professional. Looks quite dated instead of modern or polished. The marketing team needs to be more diligent with updating Facebooks Ads. I have an ad that is still running from 2019 that needs to be stopped.
Reason for choosing Legwork
Recommendation from friend
Suzanne
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Legwork is a such a great extension of our practice!
We love the personal aspect of Legwork. Again it allows us to add that personal touch with a patient whether it be through a text or an email and we really like the gift card referral product.
PROSUser friendly Allows us to stay in touch with patients so easily Love love love the texting feature as well as the gift card referral piece
CONSI'm not a fan of the new formstack replacement product. They truly do not integrate with our dental software so it just seems to add more time to the process.
Reason for choosing Legwork
We didn't really shop around
Reasons for switching to Legwork
It was completely inefficient and legwork offered so many more options
Shelley
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Legwork is great
I love the texting capabilities, and the ease of confirming appointments with Legwork. The NPS information is also great to have.
CONSTruthfully, sending emails to the projects team was my only issue. Now that they have changed that to where you have one person working on your account with you, I feel the customer service has gotten 10X better.
Jennifer
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Why we like Legwork
Helpful with getting reviews
PROSEase of use Helpful in getting Google reviews Good customer service
CONSNeed more customizable emails to our patients. We have been very happy with our purchase
Anna
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Legwork pms is essential to our dental practice.
Legwork seamlessly works with our practice management software and their software appointment reminder system through texting has significantly decreased our no show rate. Our dental practice has recently seen an increase in our online reputation through Legwork's improved review platform. I highly recommend Legwork as an essential component to any dental practice!
CONSI wish the website was a little more customizable.
Mrunal
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Smile stop review
I have had a 5 star experience with legwork. No technical issues and excellent customer service. Highly recommend
PROSCustomer service is amazing and the staff is very helpful in all aspects of using the software.
CONSCost is probably the least attractive feature.
Reason for choosing Legwork
Customer service, highly recommended by others, ease of integration, review system
Mohit
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Legwork is a time saver
It automatically confirms appointments which frees up our staff's time!
CONSNothing, the software works just as advertised.
Hannah
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Legwork in our dental office
Overall, our office has had a positive experience in our time using Legwork.
PROSWe love that everything is integrated. We can text, email, and respond to reviews all in one place. Using Legwork's appointment confirmation texts/emails has cut down our time on the phone tremendously.
CONSWe had an issue with texts not being sent out when a patient had two appointments in one day. Luckily, Legwork responded quickly when we presented this problem.
Gina
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2020
Legwork
The price and all of the services that it includes.
CONSThe customer service I received when I had a very serious issue.
Elise
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Legwork is great!
A lot of great features that help make our job so easy! The fast fill option eliminates the need to make tons of phone calls.
CONSSometimes it can take a while to get a reply from support.
Ashley
Medical Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Review from The Dental Group
We have solved our patient response issues using the software.
PROSWe love the customer interaction and satisfaction rate of our patients. Legwork has increased the productivity of the practice and made life easier for our staff.
CONSOur only issue with the software was resolved with the tech team and we have no issues at this time.
Howard
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2020
Great program
Very convenient Dashboard that allows you to view all relevant information.
CONSWish the texting capability could also send and receive photos. Would be beneficial for patients to text photos of insurance cards