All Survicate Reviews
1-25 of 29 Reviews
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Jordan
Verified reviewer
Broadcast Media
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Great app for a great price
I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.
PROS- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team
CONS- Backend is slow at times
Atour
Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The strength of Survicate is its capacity to launch surveys with targeted audiences.
In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.
PROSWe can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.
CONSAlthough we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.
Reasons for switching to Survicate
Survicate uses widgets that are made to be fully functional and responsive on mobile devices. More users can now access the system for a longer period of time thanks to this.
Anonymous
501-1,000 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2018
Feedback one year later
Reactivity of support Design to build survey > easy
CONSNo synchronisation with our CRM at the begining Some small bugs
Vendor Response
Hi, thanks for the feedback and your kind words about our support and how easy it is to make surveys with Survicate. Survicate integrates natively with 19 tools, including CRM and Martech tools, as well as 3000+ other platforms via Zapier. Would you let us know the name of your CRM so we can look into the possibility of integrating it with Survicate? Please contact us at support@survicate.com And as always, feel free to let us know if we can help you in any other way!
Replied April 2021
Caroline
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great survey tool for all things surveys
Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
PROSLove the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options
CONSI found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.
Anonymous
1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2018
satisfactory survey software
I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info. Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.
PROSYou can integrate contact forms directly onto your website with this software.
CONSFrom an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.
Vendor Response
Hello, thanks for the largely positive feedback! We're happy to address some of your concerns and comments: 1. We've added the date range filter. Feel free to give it a try. 2. We're currently rebuilding the 'Survey analysis' part in Survicate. After we've done it, it will be easier to navigate multiple responses on-screen. 3. We're also planning to add in-line website surveys in addition to the widget website surveys we offer today. 4. Happy to hear we've managed to resolve your issue quickly! Just for the record, we're not allowed to remove user accounts without permission. When it comes to that particular user, we only removed their access to the account at their explicit request. Please let us know if we can help you in any other way!
Replied April 2021
Jennifer
Insurance, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Easy to use, customisable
It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.
PROSUser friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear
CONSDelay between launching or editing a survey and it appearing on the website - makes it difficult to test and change
Vendor Response
Hi Jennifer, thanks for your positive feedback. It means the world to us! We're happy to let you know we've fixed the delay between launching/editing a survey and it appearing on the website. It has been reduced to an absolute minimum and normally takes about 30 seconds to a minute. Feel free to give it a go, and please let us know if we can help in any other way.
Replied April 2021
Ross
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2019
Great product , great price point
Really great, plenty of support with setup and unlike competitors doesn't charge a fortune for CRM integration.
PROSWe use Survicate to run surveys from Hubspot. It was easy to setup and came in at a much lower price point that competitive products we looked at.
CONSLiterally nothing, on the professional plan you pretty much get access to everything you need at a great price. Setup and management is easy even allowing our marketing team to manage it.
Brant
Automotive, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2022
Beware - They freeze surveys to respondents!
See above.
PROSIn the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.
CONSPricing freezes - complete shut-down of active surveys.
Reasons for switching to Survicate
Integration with Intercom
Anonymous
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Great tool for conversion visits into leads
We used the app on car manufacturer webpage, due to intuitive design of a user interface we have seamlessly designed pop ups' scenarios and content which resulted in tripled growth of a number of online generated leads (without quality loss) and enhanced knowledge about customers' insights (e.g. demography, purchase intention, preferences, etc.).
PROS- "descrete" and smart design (not invasive for page visitors) - intuitive user's interface - cost efficient tool for an immediate growth of online leads - smart tool for different online surveys
Kinga
Verified reviewer
Marketing and Advertising, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Good to have Survicate in your toolbox
I think surveys are underestimated for many reasons - and Survicate debunks myths that surveys are out-of-date and hard to manage. I've created a lot of surveys there with my clients, from conception to completion, and we were always over the moon with the whole experience.
CONSI would change Pricing. Survicate has a nice free option, but obviously, it is not enough, then it is a huge leap to a big amount of money.
Anonymous
501-1,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed January 2019
Jacob from Support was Great
Support managed to solve my issues, super well.
PROSEmbedding a question into an email intergrated with intercom is a killer feature.
CONSThat I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Vendor Response
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature. Happy to let you know we've since further improved the Intercom integration. For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more. Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application. Please let us if we can help you in any other way.
Replied April 2021
Josh
Verified reviewer
Sports, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2019
Horrible customer service and misleading company
I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.
CONSThis company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Maggie
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2021
Easy to create surveys
Is a good free option - easy to customise with branching logic available.
CONSNo export features are available with the free plan.
Peter
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed May 2015
Survicate helps us generate leads
This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
Vendor Response
Hi Peter, thanks for the feedback! We're happy to hear you've managed to acquire new leads with Survicate. Can you think of any improvements so we can make your experience with Survicate a 5-star one? Feel free to contact us at support@survicate.com - we're always happy to hear from our customers!
Replied April 2021
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
A feedback tool with many survey options already present
It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.
CONSThe code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.
Vendor Response
Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy. You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested! Please let us know if we can help you in any other way.
Replied April 2021
Peter
Verified reviewer
Management Consulting
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Effective conversion optimization tool
Survicate helps us increase conversion rates of our website. We collect users’ feedback and turn it into improvements. Setting up is easy similar to other analytical tools – a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
PROSEasy to install and use, customer support, price.
CONSAs mentioned, lack of integrations with Unbounce and Optimizely.
Michal
Verified reviewer
Internet, 11-50 employees
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Cool way to improve conversion rates
Survicate is a great tool to direct your potential customers straight to the right answers / solutions within your product. It can improve your onboarding process as well as initial conversion rates from visitors to registered users.
PROSEasy to use, well designed, great customer service.
CONSI wish there would be more integrations, although I know they are currently working on this.
Marcin
Verified reviewer
Venture Capital & Private Equity
Used free trial
OVERALL RATING:
5
Reviewed May 2015
Survicate helps us generate leads
This is a nice tool for collecting leads. Targeting allows to show surveys and leads only to users who are likely to be interested in purchasing. Most of leads forwarded to the sales team was of high quality and many resulted in closed sales. Without Survicate we would not have acquired those customers.
PROSlots of high quality leads, HubSpot integration
CONScustomization of widgets took us a while
Karl
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed May 2015
Effective conversion optimization tool
Survicate helps us increase conversion rates of our website. We collect users feedback and turn it into improvements. Setting up is easy similar to other analytical tools a few lines of JavaScript code so the marketing team can handle it on its own. We noticed one drawback: no integrations with Unbounce and Optimizely.
Wojciech
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed June 2015
New ideas for quality leads
We started to test survicate to generate more leads and feedback from our users on testarmy.com It works and we are happy using it.
Vendor Response
Hi Wojciech, Thanks for your positive feedback! We're wondering what we can do as Survicate to make your experience a 5-star one? Feel free to let us know if we can help in any way!
Replied April 2021
Jakub
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2014
Support for lead generation and gathering prospect insights
While working at BMW Poland, we implemented this tool on the MINI website. Through numerous changes of surveys logic and their content (via intuitive and user-friendly interface), we managed to optimize customer jurney on the webpage and therefore multiply number of generated leads (without quality loss).
Andrea
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed June 2015
Great!
No cons, just pros. Looks amazing, ease of use is 4.5/5 but not able to assign it through the answer (it's a ranking scale based on unit). Advice: give a try and study all the features before contact the customer service :-) that always answered very very quickly to all your questions.
Alex
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
Best tool for convertible leads!
- Easy and highly effective to use - implementation takes few minutes - great support team! - great value for money, much cheaper than other tools and much more effective!
Mateusz
Verified reviewer
Internet, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Nice way of collecting feedback on your website
Can be easily installed on any website, offers multiple customization options, mobile friendly, NPS collection
CONSNot the most advanced functionality, does not provide feedback forum or updates about new features to customers.
Filip
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed June 2015
Great lead generation tool
Survicate helped us to understand clients needs. It's also a great tool to strenghten your relation with potential customers.