PetPocketbook

RATING:

4.9

(70)

About PetPocketbook

PetPocketbook is a comprehensive pet care software designed to help businesses manage client communications, invoicing, billing and compensation tracking, staff scheduling and other processes on a unified platform. Dog walkers can collect information about contact details, pets' vaccination or birthdays and related pick-up instructions within a centralized profile. Managers can view employee or team schedules on a calendar and calculate commissions based on completed services and received tips. PetPocketbook allows businesses to accept online payments via one-time or automated transactions, bank transfers and credit cards. PetPocketbook automatically creates invoices and delivers them to clients based on a custom frequency.

PetPocketbook Pricing

PetPocketbook is offered at $25 per month for unlimited users. A 60-day free trial is available.

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Not Available

PetPocketbook home

PetPocketbook Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for PetPocketbook

1 - 5 of 70 Reviews

User Profile

Frances

Verified reviewer

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Excellent Business Management Software for Pet Care Professionals

It is a great option for pet care businesses that I feel will live up to higher expectations as updates are developed and become available.

PROS

I love that it is a Boston-based company because it's important to me to support local. I really like that the PetPocketbook staff is pleasant and knowledgeable and personally helps you set up your business in the software by way of easily scheduled video meetings. They are also very easily reached by, and highly responsive to an up-front integrated email help portal which also includes an easily searchable and thorough FAQ section. I love that most everything can be personalized to your specific business. The interface is my favorite because of the functionality, color scheme, personalized pictures, & whimsical design. I also love having a centralized place through which to run my business and give my clients access to everything they could need to effectively interact with us. I like that it integrates well with Quickbooks. Finally, it comes at an excellent price point.

CONS

The calendar cannot be integrated or exported to outside calendar apps. The app is still in beta and lacks a lot of functionality. The mobile version is also not as fully functional as the desktop version. I also hope to see more calendar view options than just the day-at-a-time option currently available. I also find that I do not receive notifications when someone messages so I have to check the software frequently for updates. I would also like to see an option to have staff schedule emailed and/or notifications alerting staff/clients of anything new and/or upcoming.

Reason for choosing PetPocketbook

PetPocketbook seemed simpler to navigate and customize and seemed much better suited to the smaller business. I was also quite drawn to the interface and the price point.

Shilo

Veterinary, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Set up for success

PROS

I love how easy it is to use Pet Pocketbook. The Intergration was quick and easy especially since they offer to do it all for you. They set you up for success from the beginning by showingyou how to use the software. This software saves me several hours a week. Before I had to accept requests through multiple platforms, enter approved dates in my calendar, manually do invoices, send paid invoices, keep track of all pet birthdays, etc. I can't believe how reasonably priced this software is compared to other competitors yet in my opinion has so much more going for them.

CONS

Too be honest there isn't much to dislike though I do have a couple of things I'd like to see changed. Pet Pocketbook bills the day after each service is completed which may work perfectly for some. My policy has always been that payment is due the day of service except for holiday sleepovers I request 50% down 3 days after the service is requested. As of now I have to ask my clients to do so and explain they'll get an invoice at a later date. Not everyone is okay with this. Also, it is inconvenient that clients can't look to see how much their upcoming bill will be for their service dates before their trip for those who want to leave cash or a check. Not the end of the world as there are ways to work around this. I did share these concerns with one of the team members just recently. They are always so helpful.

Reason for choosing PetPocketbook

Far easier to navigate and the price was much better. Customer service with Pet Pocketbook is much more helpful.

Vendor Response

thank you for your support Shilo!

Replied August 2023

Deana

Performing Arts, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Business changing

Incredible. So grateful that someone recommended PetPocket Book to me

PROS

How much time it has saved me and how much more efficient it has made my company!

CONS

It is becoming more and more efficient through my phone which is helpful. Sometimes I can’t always make it to my computer and there are things I can only really do through there.

Reasons for switching to PetPocketbook

The opportunity to save time, mistakes, and money. To make things easier for myself and be able to spend more time wit my family instead of doing things individualized and time consuming.

Chantel

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

The Absolute Best Software Decision you could make for your business!

PetPocketbook has streamlined my invoicing, scheduling and payroll process.

PROS

Pet Pocketbook's sleek design and ease of use are the two features that I like most about Pet Pocketbook. The product is SO well thought out. I tested a number of other products before finding PetPocketbook and this is the only one that not only met my needs, but completely exceeded all expectations when it came to their thoughtful design, exceptional customer service, and truly well planned features. They are far and away the BEST decision you could make when choosing a scheduling/invoicing product for your company. I honestly can't recommend them enough if you have a pet sitting/dog walking service.

CONS

I have no negative comments. If anything, it will be awesome once their product is available on the APP store for clients which is on the horizon!

Reason for choosing PetPocketbook

I chose PetPocketbook because while the other products that I tried were functional, none of them felt intuitive. It was very clunky trying to navigate different features, set up complex appointments, and figure out how to make the product work for my business etc. I wanted a product that was easy to use for my clients, as well as any staff member that signed up. PetPocketbook solved that problem, bar none.

Vendor Response

Thank you for the kind words! The ease of use is exactly where we hope to differentiate!

Replied November 2023

Savanna

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Top Notch Customer Service

After using another system, we were so happy to have found PetPocketbook! The customer service, affordability, features, and simplicity truly made it a no brainer in our decision to go with PPB.

PROS

We were attracted to how passionate the PPB team was about their mission! The team was quick to reply to questions and we were able to set up our system in one day with how simple the process was! We were shocked by how affordable it was with the extensive features available. Our clients and team members like using the system, so we consider that a win! :)

CONS

More customization in the billing features and being able to enter in the clients card information on our end would be great. Email notifications sent to the business daily with the pet visit itinerary for the day would be a great feature add on.

Reason for choosing PetPocketbook

After using another system, we were so happy to have found PetPocketbook! The customer service, affordability, features, and simplicity truly made it a no brainer in our decision to go with PPB.

Reasons for switching to PetPocketbook

price was not what we were looking for per pet sitter, features and system were complicated to use and view, customer service was sub par

Vendor Response

Thank you for your support and feedback, Savanna! By the way, you can actually add in client card information on your end. We'll be sure to follow up directly to show you how to do that!

Replied August 2023