All Startquestion Reviews
1-25 of 174 Reviews
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Aleksandra
Biotechnology, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Startquestion- easy to implement, easy to use
9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice workshops for the team before the launch.
PROSWe're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication.
CONSI don't have cons. Every issue was solved by client service.
Aleksandra
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Webankieta review
The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.
CONSWhat I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.
Andrzej
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Reasonable tool that does the job
Rankings which allows me to compare NPS score for different data sources.
CONSI have to filter each survey separately.
Dagmara
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Intuitive, easy to use, containing all the key functionalities needed in the daily work
My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.
CONSI miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.
Jakub
Computer Games, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
On the market scale of such platforms, it believes that the price-quality ratio is appropriate.
Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments. The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.
CONSLack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics. However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.
Marta
Higher Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
A good tool for creating surveys with great support.
Quick help in case of problems, ease of creating surveys, intuitiveness.
CONSNo more complicated solutions (e.g. more types of filtering by questions, dynamic display of questions instead of new sections, no possibility to easily do multilingual surveys, no possibility to do the same question for several groups, where there is only one answer in the cafeteria) answer with another word.
Beata
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
A lot of interesting functions and graphically attractive
Many various forms of questions, also in a graphic sense (this makes the respondent not bored) + ease of use
CONSI miss some features, most probably the ability to conditionally display individual questions (and not just pages). That way, even if I only have one question to be conditionally displayed, I have to put it on the next page.
Nina
Insurance, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
A good solution for PZU
Working with the software is easy. The team is very polite and friendly, always helpful.
PROSAlmost unlimited possibility to create different types of questions and survey configurations. Possibility to automate reports. The ability to track results in real time.
CONSSometimes too many possibilities, which the person who commissioned the research knows about. Then as the person introducing the survey I have more work to do.
Reason for choosing Startquestion
We have chosen to Startquestion with regard to the best software functionalities and guaranteed security of data collected on servers. The price for using the software was not higher than that of their competitors.
Agnieszka
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A very useful, easy-to-use tool
Multiple options of setting survey. Ease of use.
CONSIt is not possible to bold / color the selected words in the question. In the case of questions with a similar weight and only one variable, such a distinction would greatly help in the quick understanding of the question by the respondent.
Kamil
Banking, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very convenient survey platform
Surveys with conditions. But also surveys that do not look like surveys, but are more gamified.
CONSThe only thing I miss is a more dynamic display of questions on the page. i.e. a situation where someone selects the answer a and an additional question abcd "Developing" immediately appears (I know you can only give a descriptive "explain" now, but here it is about extending this option, explain to other types of questions, not just textbox).
Magdalena
Publishing, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
The tool is easy and intuitive to use
The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful.
PROSIntuitive operation, clarity and "visibility" hints
CONSWays to import results could be improved.
Dominik
Higher Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2021
Perfect solution for higher education
A lots of possibilities of creating tests, surveys and so on. Easy to handle and extra effective.
CONSEverything is fine i did not met any of problems in my working time.
Joanna
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Very convenient, versatile
Ease of use. It is possible to create survey in minutes.
CONSThe fact that I cannot create cross-questions based on time (e.g. March answers vs. July answers).
Ela
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
The intuitive tool.
It is very easy to create survey from the scratch.
CONSI would like to have the sms-based quick poll option to be used for the meeting summary.
Ewa
Civic & Social Organization, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Startquestion *****
Software is ease to use and intuitive. Company introduces updates and new functionalities friquently. The helpdesk responds quickly and always solves my problems.
CONSI think introduction a timeline on the home page of each survey would be helpful. Software I used previously had got it. It is very useful functionality - one glance and you know how research is going, how many questionnaires have been completed in previous days.
Reason for choosing Startquestion
Startquestion has very good GDPR agreement, compared with alternative providers - the responsibility is shared fairly between Startquestion and client.
Aleksandra
Medical Practice, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A tool the company cannot do without. We started using it in one department, today it is in 3.
Amazing experience.
PROSI really appreciate the current access to data and the fact that the results are automatically counted, as well as the ability to filter practically by each variable.
CONSWord reports do not generate question averages. They are available in reports in PDF format, but this means that I always have to work on 2 documents at the same time or have online access to the website. This is quite a handicap.
Anna
Building Materials, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2021
Review
Easy to use. Possibility to create various settings for survays. Automatic summaries.
CONSI have no objections. I have possibility to create various settings for survays. I receive automatic summaries.
Kauser
Biotechnology, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Excellent product with exceptional support and implementation!
The introduction of the NPS surveys will be an invaluable part of improving our overall customer experience and having a platform that allows us to do this with ease is a priority. The Startquestion team have been excellent in supporting us from the very beginning and are always there when we need to ask questions or need help with implementing changes. Nothing is too difficult for them and they are always friendly and professional, this has been hugely important to ensure the entire team are comfortable with the management of our surveys through Startquestion. Marcin and Kamil in particular have been absolutely brilliant and we cant thank them enough for their support!!
PROSThe surveys have been created with ease and implemented across numerous teams. The follow up features and the options to send the surveys either automatically or manually gives us a lot more flexibility. The report feature is also really easy to use.
CONSAccessing the email templates has several steps currently so it would be great to make this easier and we understand that this is something that is currently being worked on and will be updated very soon.
Jakub
Banking, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
An application that will make your work easier
The application facilitates work, has many options and possibilities both in terms of surveys and quizzes. You can create your own templates, measure NPS satisfaction. It is simple and intuitive. A great option related to reports. You can also send the survey in the form of a QR Code. Ease of copying data from previous surveys when creating a new, similar one.
CONSOld entries could be automatically transferred, e.g. after 6M, to the archive
Kamil
Electrical/Electronic Manufacturing, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
I am overall satisfied. The possibilities listed in the package description agree with the facts.
Ease of use and clarity of the interface.
CONSUnable to embed a downloadable file in the survey
Renata
Insurance, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Startquestion
Knowing the results (online) of the customer satisfaction level allows you to take appropriate action
PROSonline results technical support ease of use general everything :)
CONSsome minor limitations in the presentation of the results
Reasons for switching to Startquestion
too limited functionality
Karolina
Automotive, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
LPPL opinion
It is ok, fast and user-friendly
PROSIntuitive and high throughput. A large amount of data is loaded very quickly, large reports quickly export to excel.
CONSI did not notice the flaws that make the work difficult
Reason for choosing Startquestion
.. N/D
Judyta
Automotive, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Useful product
Easy to use, transparent, intuitive. Can be used for various researches (analysis of the needs, 360-degree appraisal/feedback)
CONSno difficulty. I need to practise more to use from advanced options (my responsibilites).
Krzysztof
Media Production, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
I have used it several times, never had a problem.
Ease of handling it. Every person can easy learn how to use this software.
CONSThere is no such a thing. Everything works perfectly in my usage of this software
Jonasz
Professional Training & Coaching, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2021
Certainly, if someone asks me for a recommendation, I will recommend Startquestion.
Simple operation on them website, possibilities of using Startquestion implemented forms.
CONSEverything is okay, I haven't met any of problems.