Friendly and helpful. Always very personal (ie you're not directed to an auto attendant, one of my pet hates) and always willing to look to make a change to the system for you if it's of help to you. Highly recomend this company to deal with.

It's easy to navigate, goes from start of a job to the very end of a job (quote to payment and everything inbetween) and it's possible to put it on multipe computers - PC, Mac, iPad, iPhone etc and have multipe users for the one monthly prescription.

I'd really love to be able to write a letter to a customer from the system where you pick a customer and a contact in the customer and then if there was a letter symbol that you could click on where it would populate the business (customer) name and address and the start of the letter (Dear Jim, for instance) and would have your signe off at the bottom so all you have to do is type what you want to say. We used to have this on our old system and I really miss it. 98% of our comunication is done by email but sometimes you have to send a letter be it with a sample or whatever and that would be so useful. It would also record your letter on the customer file.

Very easy and straight forward to use.

Printlogic is very easy to use in all areas, very helpful company with plenty of customer support, if something needs to be changed or any suggestion given to make thing best fit my company going forward, Printlogic are always willing to help and look into these areas for me.Along the way over the last 7 years they have always tried to help with any improvement suggestions I have made to make the system more personal to me and my Company.

Their are not many negatives with printlogic in the areas I use within the software, little things like when changing the contact name to whom the estimate needs to be sent to, if I need to go back into the description to change something it reverts back to the default contact but this is just a small thing and I am sure Printlogic would look at locking this if I asked.Not may negatives really i can find about the software, very happy with the system in general.

Frustrating!

This is a difficult question to answer as I am struggling to find an aspect that does not have limitations in its functionality!

The material file set up is a bit nuts! You can increase prices for quote cost and also quote sell in the material files but that does not link to the purchase order cost so you have to export the material file to excel, do the updates in that file, then send to Printlogic to upload. Be very careful in how you set up the excel file! The calculation engine / terminology is very poor, e.g. 1/3rd A4 6pp Leaflet would print 2up work and turn on SRA2, Printlogic calculates this item as 12 x DL's on an SRA2 sheet, it does not calculate to a flat sheet size, i.e. A4 folding and does not link to a working template. Unfortunately a lot of time is spent manually entering in job bag instructions that should be readily available from the quotation calculations.

really good, and any time we have any issues they are sorted fairly quickly

Very easy to use and integrate a few more users

nothing really to dislike on this, has everything we need

Great piece of software. Small friendly and helpful team.

Ease of use, helpfulness of the team in answering queries

The user manual could do with an update.

We have used PRINTLOGIC for over 7 years now and find it absolutely invaluable in helping the efficiency of running the Business. Previous customer quotes/orders available in seconds and saves so much time.

Ease of use, producing clear concise Quotations. Great reports can be produces for Sales/Cost data

We did not start off using the Invoicing facility....and wish we had!

Excellent customer service, Just a phone call away if you get stuck

Ease of use and the ability to track Jobs and quotes at the click of a mouse

I was unable to think of one , as fas as i am concerned it does what it say's on the tin, A great product, that's why we got it

Quite happy overall. It's easy to use and the support is generally good.

Printlogic is easy to use and flexible.

The invoicing part could be improved. I wish the invoicing was done the same way as the delivery dockets.

Printlogic cloud-based option gives us massive scope to work remotely on our business where ever we are

Easy to use software with great functions for in-house production and the handling of all external suppliers

The PO system is clunky and needs refining

Good at what it does with a great support team on hand.

It is built by printers for printers so totally gets what we need.

As we changed our business model to a creative full marketing agency we needed to migrate to a software package that was built for that sector. If we stayed in print we would have stayed with Printlogic.

We are currently using the works order and invoicing modules, and will progress to purchasing in the next few months. Information on job status and relevant documentation such as delivery notes and invoices are easily accessible. The ability to email these documents plus other attachments is very useful. Copying previous works orders to create new orders, and the ability to switch the information over to another customer is straight forward. Numerous reports are available covering all aspects of Sales, Production and Accounts.

The software is primarily designed for printers, and as a finisher/POS and box maker we have had to adapt to system to work for us. For a user, some of the operations are not intuitive. Printers tend to use job lot pricing and orders are usually made and delivered in 1 lot. We use job lot pricing, but also per 1,000, and each, which the system does not cater for. We also deliver some jobs over a period of months and so require part invoicing, and on some work will charge for overs, or reduce the cost of the job is short. The system does not cater for this, and although there are ways around this problem, it requires more input by the administrator. For example, if a job is entered as 20,000 copies @ £2000 i.e. £100 per 1,000 and only 18,000 are produced, we would invoice @ £1800. To do this the order quantity needs to be amended to 18,000, otherwise, when completed the invoice would be produced @ £2000. This however leaves the customer record at 18,000 ordered which is incorrect. With regard to the estimating, we do not currently use this module as it does not lend itself to our operation. This will take considerable adaptation to work for predominantly bespoke sizes of materials products and the various pricing structures we use.

I found Printlogic on the Capterra website and after reading the reviews I contacted them that evening. The following morning I had a call back and a demo scheduled for that same afternoon. After a 30 minute demo I was sold and the rest is history! We pride ourselves on our customer support but the Printlogic team have exceeded even my high expectations from the initial call right through to on-going daily support.

Moving from manual quotes using multiple spreadsheets and good old fashioned pen and paper, Printlogic has been a game changer for us! It's incredibly user friendly and the support team behind the software are nothing short of incredible! It takes a little while to plug in all of the data (stocks, costs, machines, finishing options etc) but once it's all in, quotes are easy and super fast to generate. I love the fact multiple quantities and options can be included because this is request we get an awful lot due to the large number of finishing options and stocks we offer. I also love that customers can confirm orders via a link in their email and approve proofs online. The support team have been awesome tackling all of my requests for changes or customisation so it works exactly the way we need it to. The proofing system is quick and easy and the job management section has enabled us to improve efficiency and ditch our studio white board! We offer a lot of bespoke finishing options and have been able to build everything in so it can be quickly and easily costed up by any member of staff. Quotes are going out to customers faster which means we're securing more orders, jobs are going out quicker thanks to better job management and we're making less human error mistakes thanks to the works dockets being generated automatically rather than by hand. All in all I couldn't be happier and am so pleased I found Printlogic. At it's price point it is amazing value for money.

The proofing system wasn't ideal for us initially, however Printlogic customised it for us and in the process saved us a lot of money having a custom proofing system built.

Printlogic have been great, the software drives our estimating team and manages our jobs. Conor has been great in the support team. There's functionality i wish we could update and there are very few new feature updates come through.

Printlogic won it for us on value for money. The core functionality; estimating, storing job information and invoicing were easy to use, easy to setup and we weren't missing a lot from the much more expensive software options. Plus it was available as SaaS so anywhere - with no install.

Print Logic has a few features (which they could even charge additional fees for) that could be brilliant but really miss the mark and feel rushed.Other software solutions are charging through the nose for things like proofing and webtoprint. Printlogic actually has these but they are clunky and not really fit for purpose. Also the production scheduler is not well thought through.The API isn't ideal and the integrations, we have found, don't feedback into printlogic.

Do yourself a favour if your looking for Print Management software and take a good hard look at this before you commit to anything else. I researched products for close to 2 years before I found Printlogic, most of the other companies I came across wanted to charge massive setup and training fees. and lock you into thier systems.

The biggest selling point to me with Printlogic was the free training and no lock in contracts or setup fees, this made the choice to choose this software easy, it is the only Print Management software I found with free training and no lock in contracts, this told me that they back thier product and I am extremely glad I made this choice.

Oringinal setup and entering pricing is a bit of a process once this is sorted the software is easy to use and support is great.

Overall, setting prices, quoting clients, job implementing, finishing and invoicing are all extremely practically applied and creating job bags for work floor instructions is also very good. The support team are very good too and approach some levels of bespoke planning for my requirements, leading me to re-enforce the fact that Print Logic is an excellent product that is very good value for money.

Print Logic seems to fit in with my business. It allows my staff to keep all information in one place and refer back to it with accuracy when required. Although it isn't perfect by covering all that is required, it does offer good value for the monthly fee

I find updating stock pricing extremely frustrating, finding stock and setting prices can be confusing and laborious. Order tracking and workflow planning is frustratingly inactive.

It's makes the day to day running of your production easier as everyone in the company can view and update jobs throughout the production line and track down queries on jobs quite easily. All documents can be emailed to the customer directly from the system. The support team are very helpful with any requests for bespoke functions.

Over the years we have obviously accumulated a huge amount of data on our system - for example paper types - but we can't delete any of these off as they are attached to old quotes that have been sent over the years - it would be great to be able to still view our old quotes but get rid of old paper types on our PO materials list to make it easier to search and view our materials list and also Printlogic have mentioned that it causes our system to be slower than it needs to be at times.

Really good experience overall. Responsive staff etc.

Everything about printlogic is great except for the estimating/quoting. This is overly complex and almost impossible to use.

The estimating/quoting, part of this is hard to use. I have given up and use our old system to produce quotes and then transfer the data to printlogic. Not ideal.

One word describes my experience - Outstanding!

Very open system that can be adapted to suite individual needs and the after sales and ongoing support and training is fantastic

It is to easy to use "short cuts" to put information into the system when there is a better way to do things I don't realise are there!

very good

fast quoting, easy navigation, excellent reporting

battling to get the production scheduling right

The programme and quoting system in particular helps me best use my time to issue tenders to multiple suppliers simultaneously.

Easy of tendering, quote comparison & price calculations are slick. Linking them to jobs, purchase orders & invoicing works really well too along with easy to view work in progress list.

Some financial reporting could be better. EG. Order total v costs: in particular when there are multiple purchase orders & multiple invoices issued within one job.

I find Printlogic to be a very helpful tool for estimating, job docket generation, purchase orders, invoice generation and archiving. It covers all the bases as an MIS and is highly functional and intuitive. Customer service is very good , rapid response to all queries and flexible/open to making changes to the system as requested.

User interface in certain areas can be a little confusing for new users and can take a little time to get used to some of the navigation. But online training and support available to address this so not a big issue once you put the time into learning how to use the various modules.

It's a very user friendly piece of software that I have used in two separate companies. It can be personalized to suit various profiles/ accounts. There is a great range of reports that can be created and accounts can be pre populated with customer pricing and specification. If creating a quote request, the supplier price is populated directly into the system which is a great function

You can't freeze out suppliers if they are late when coming back with pricing or lock an RFQ/ quote if you have allocated the job to another supplier

Having used a bespoke production & admin system that was developed 30 years ago for the Snap Group, the move to Printlogic for me a year ago was a dream. At last a system that practically does it all, the old cumbersome tasks of sending copy invoices, issuing statements, running off reports, issuing PO's etc. are now all there at the click of a mouse and are presented in a very 'user friendly' way. Most importantly, the follow-up and customer service provided by the Wildcard team is excellent. We are a year using Printlogic and certainly there are no regrets here !

Ease of use

That you can't allocate a discount to a payment, so if an invoice is 21.55 and the client gives you a cheque for 20.00, you can't put a discount of 1.55 against the due amount. This is a serious flaw in the system as bank lodgement reports are always incorrect.

The speed in being able to issue quotations now is a boon as well as all the team having access to the same information. A time saver when changing from handwritten jobsheets to computerised.

It takes out all the manual calculations or pricing and copying the same details by hand if writing jobsheets manually for multiple jobs. Having a digital record of the details of a customer's history aids in consistent pricing without the headache of digging out archived jobsheets. Seeing at a glance what jobs are at whatever stage on the Print Floor is great to monitor work.

Putting in requests to amend the layout of information or data is frustrating as each request may be dealt with by a different programmer.

Very good

An excellent product which I use daily to run production, estimate and invoice every job, very good value for the money

Hard to implement personalised features