All Discover Reviews
1-19 of 19 Reviews
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Anonymous
1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Simplicity you can trust
Overall, great product. Many advanced features exist but they are nicely tucked away so that you can learn and use the techniques more readily.
PROSEasy to learn, hard to break, methods I trust
CONSI'm sure it is good practice to log me out automatically after a period of inactivity but I would like the option to extend the period a bit. I'm often spending a fair amount of time thinking or investigating an option and I get logged out a lot. It's not a big deal but certainly noticeable to me. Also, once in a while the MaxDiff module occasionally got stuck if I tried to make an edit. The survey keeps reloading and I have to close out the browser and log back in to get it unstuck.
Reason for choosing Discover
My time is better spent doing research than writing code
Grant
Market Research, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great Survey Tool for the Money That's Regularly Updated and Improved
I really enjoy the whole body of literature available within the Sawtooth site. It seems there's no question we've asked that someone else hasn't already asked and for which there is a clear and concise answer already available within the technical papers or forums. The support team is really helpful and responsive as well.
PROSDiscover is a great online survey tool for general interview questions, but especially for MaxDiff and conjoint. The platform is intuitive and the conjoint analysis is very easy to understand compared with other survey tools. You can't find another platform that offers conjoint with this level of quality at this price. And I like that Discover is regularly updated with new features. It has been a great tool for us!
CONSIntegrating a Discover survey with an outside panel or another survey can be a process, but it's easier now than it used to be. The support team is really helpful for that. The biggest limitation for us is that we can't distribute the survey by email within the Discover platform and need to use an outside party. But once you have that arrangement set up, integration with Discover is fairly easy.
Reason for choosing Discover
A combination of price and functionality. Other survey tools that claim to offer conjoint don't allow for any interpolation between price points, which was a huge limitation for us. The functions within Discover, combined with a competitive price, made it a great choice.
Andrew
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed March 2020
Helpful features
Overall the data is useful but creating the survey to get there is tough.
PROSThe CBC questions without a doubt are most helpful
CONSRearranging questions and question dependency is not an easy thing to do. Google forms has an easy logic flow for these questions. Also the look of the survey is very dull. I’m not sure if that’s on purpose or not.
Catherine
Information Technology and Services, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent Product for Light Market Research Use
Overall, it's a great tool. Easy to use, but we needed more horsepower and the LCA.
PROSI love the intuitive and easy to use nature of Discover. It makes it so that anyone can start doing quant analysis. It's almost idiot proof, since it recommends things like sample size, which really helps as far as being able to delegate survey design to others on my team. Other pros include features like the maxDiff analyzer which has the Turf Analysis, which everyone seems to love.
CONSI ultimately had to upgrade to Lighthouse Studio because of the nature of our business. We have to do very complex CBC questions with quite a few attributes. This complication as well as skip logic needed for co-fielding (discover might do that, to be honest, but I didn't try), make it simpler to just go to Lighthouse. I also with that Discover could do LCA Segmentation. I feel like that's an absolute must have.
Reason for choosing Discover
Less expensive. We are just beginning to do more quant work, so it was easier to get buy in for a less expensive product.
Steven
Higher Education, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Excellent platform for conjoint studies
I am very happy with Discover. I have been using it to teach design courses (with a market research flavor) for over a decade, and Discover eases much of the burden that we used to have with Lighthouse (especially with uploading and hosting). Great product that I recommend!
PROSThe most important feature is the market-leading conjoint analysis capabilities, for which there are no peers. Over the past couple of years, Sawtooth has made the Discover platform easier and more powerful, which reduces the effort needed from me to use and teach the techniques to others.
CONSIt would be helpful for Sawtooth to provide short (2-5 minute) video tutorials for how to use certain features (e.g., setting up a CBC study, analyzing CBC results, using the market simulator).
Jelmer
Higher Education, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Discover in Class
Very practical, easy to use, students that need for example max-diff or conjoint love it, it provides them with a tool that really helps them in their graduation project.
PROSEase of use Outcomes are clear, especially for students: you have numbers and you can 'experiment' with market simulator
CONSnot sure... it might be useful to have a view on how the data is actually stored in a data sheet and how the caluculations are done, but I can imagine that that is not so desirable ;-)
Reason for choosing Discover
Sawtooth provided excellent customer service; we could arrange a 'grant' for a graduate student and you now provide the Acedemic subscription (which I use with great succes in a graduation course now). The other products could not provide this.
Enda
Consumer Services, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Product Managers should be using this tool!
So far, although early days, I find it valuable - easy to use. The proof is that for a complex research method , I can get going quickly and with enough confidence from the supporting documentation/community that I can get the value out of the tool.
PROSIt makes a complex research method very easy and actionable to use, for non-academics. The user interface is easy to use, and the tool has everything I need to get going to use for work. Being able to build via the web and also share the survey all in one place, is invaluable as it saves so much time jumping from excel to survey tools and analysis.
CONSI'd love a nicer UI but it's a minor point as I get all I need and require from the tool as is.
Reason for choosing Discover
Sawtooth is an authority on the subect, and I've since purchased several of the ebooks on the site. This brings great confidence that I'm using the tool built by the subject matter experts - at the price we paid, I think it's very fair value for money.
Lina
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Practical and helpfull
Its our primary tool to make our pricing methology confiable. Helpfull to take pricing decitions
PROSEasy to use, easy to interpretate, powerfull and helpfull to get the info our clients need in the pricing decitions
CONSIt would be great to have quota time and the interfaz for connecting panel companies
Lee
Higher Education, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great software! But different
Its fun and a different experience.
PROSIt's easy to use, but it is a little different than Survey Monkey or Qualtrics.
CONSYou need to think about it if you're not used to using it for conjoint analysis. Sometimes the question labeling is not altogether intuitive. That may be a function of the fact I don't teach or use this much. However, Sawtooth is changing that and motivating me to incorporate this in both my teaching and research streams as a marketing professor.
Reason for choosing Discover
Free trial
Nick
Food & Beverages, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Excellent Analysis
The analysis that Sawtooth creates is extremely easy to understand and quick to action on. The report that is created quickly gives you all the information you need to make decisions.
CONSmaxdiff max of 30 options seemed too low. Unless there is a reason 30 is the max it seemed to cap us unnecessarily.
Shawn
Higher Education, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2020
Extremely Intuitive and Powerful Conjoint Tools
Sawtooth provides the ability to investigate complex consumer preferences in a way that makes the set-up and implementation of the survey intuitive and simple. The ability to have the software facilitate preference combinations systematically makes setting-up the survey simple and gives me peace-of-mind that I haven't neglected to include questions that might limit my ability to address all the part-worth's I am interested in studying is of great value!
CONSSo far, I have yet to find any issues with the use of the software that I find problematic.
MARTHA
Information Technology and Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2020
Una herramienta versátil
estudio de mercado
PROSRapidez del análisis, output para excel.
CONSIntegración con otras herramientas, poder meter enlaces o imágenes en las preguntas, a veces es un poco encorsetado, plantillas cerradas (mejor una para cada usuario)
Felipe
Banking, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Great Software
really good experience with the software and the support given by the software team
PROSis a very versatile platform, great conjoint tool
CONSthey can add more complex tools that allow more elaborated analisis
Sebastian
Verified reviewer
Financial Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Experiencia
La facilidad de uso, y la experiencia de usuario.
CONSTener mas modularidad para hacer experimentos, mejoras constantes en fucionalidades.
David
Marketing and Advertising, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
2
FUNCTIONALITY
5
Reviewed March 2020
Sawtooth Lighthouse
Undoubtedly the best tool for conjoint analysis. The available features are comprehensive.
CONSThere is a very steep learning curve to Lighthouse. You will likely need training.
Vendor Response
David, Thank you for your review! However, it seems you might have misplaced your review. It looks like you did a review for our Discover platform and only talked about our Lighthouse Studio Platform. We have another review page for Lighthouse Studio, if you would like to leave a review there!
Replied March 2020
Dimitrios
Transportation/Trucking/Railroad, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
A moderate review
Fantastic!
PROSThe fact that it combines the creation of profiles with their analysis!
CONSThe fact that I could not attach prices per attribute/level.
Reason for choosing Discover
Because it could create automatically create the profiles instead of just analyzing the results.
Mohamed
Higher Education, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
did not get it
good
PROSData collection and user friendliness of various features. Also, the ongoing training
CONSit is not transferable to other similar software
Victoria
Education Management, 1 employee
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2020
Good survey making tool
I liked the survey analysis tool best from this software. The process of making the survey was easy and straight forward but the analysis tools are very useful.
CONSFormatting survey questions was what I liked least about this survey. It was not user friendly when revising questions. Sometimes the questions would be different once it was published.
Babbette
Health, Wellness and Fitness, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed March 2020
New User Review
Ok so far. Been using <6 months.
PROSQuick set-up and analysis for MaxDiff. Experimental design done for you.
CONSClunky and tedious to program non-MaxDiff questions, e.g. demographic questions and skip logic vs. Qualtrics
Reason for choosing Discover
Favorable price