All UXCam Reviews
1-21 of 21 Reviews
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Bernardo
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best software ever
Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel
PROSThat it shows me exactly what went wrong instead of having to figure it out with data points
CONSThat very very seldomly I can't access the video even though the user session shows it has benn uploaded.
Reasons for switching to UXCam
Because we can pinpoint exactly what went wrong and still maintain users privacy
Janaki Ram
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Great way to "see" user behavior
We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen. By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.
PROSJust having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too. With them we could discover if a lot of users are clicking on the wrong places. Automatic tagging of activities in the playback is helpful too. We can shift to whichever activity is more important for us. If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow.
CONSClicks are not preserved when we download videos and share.
Reasons for switching to UXCam
App Annie provided very few sessions in the trial
Anya
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Indispensable
UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.
CONSThe most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.
Sangyun
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Listen user's voice directly using UXCam
Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed screen recording let us know what components users like and dislike.
PROSVideo recording, detailed session tracking, screen heatmap Very easy to set up Supports react-native Rapid customer service
CONSDetailed event analytics is less powerful.
Reasons for switching to UXCam
Mixpanel didn't provided detailed screen tracking.
Warren
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Finding the User Journey with outstanding support
Our company is creating a new way of generating a user interfaces from sentences. So, understanding the user journey through an interface is a crucial aspect of our business.
PROSUXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline. In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription. The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.
CONSWe did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed! Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.
Reason for choosing UXCam
The only user journey analytics of its kind.
Bob
Computer Software, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Initial Usage - Easy to setup, Intuitive Dashboard
After a short learning curve, found usage of the analytics tool to be very helpful and effective.
PROS* Rather simple developer-focused implementation of SDK into application code * Responsive customer service, including issue resolutions * Ease of understanding UXCam Dashboard, which includes deep dive information that could be complicated to understand.
CONS* Ability to allow users to provide feedback and comments on usage; ideally on a per-screen optional feeback, but end of session survey and/or voice feedback would be helpful in UI/UX desing
Teresa
Verified reviewer
Computer Software, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Best tool for understanding mobile User Behavior
UXCam has helped our team to understand how users uses our app, figure out where they are struggling and pinpointing issues in conversion. Our whole product team uses it and every other Friday we love connecting UXCam on a TV and watching how users use our product. Additionally, the development team has also saved significant time figuring out crash issues by looking at session recording.
PROSMobile Session Replay Full Screen Auto Replay Crash recording Heatmaps
CONSDoes not provide detailed event analytics .
Sulaiman
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Can't imagine life without it
I'm using UXCam to build my app. It's become a core part of my process and I spend most of my time in UXCam watching how users are playing with my product. This is how I'm also generating new ideas for my product based on what users are doing in the app.
PROSI can't image how you can build a product without UXCam. It's literally like standing over the shoulder of your customers and seeing first hand how they use our product. Other events-based analytics tools are a supplement to UXCam. But UXCam is the core tool I use to build my product and spend most of my time in.
CONSI have not run into any issues with UXCam. Love the product, and love the team as well which has been extremely responsive and supportive to all my requests and needs.
Ken
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great for understanding user experience
UXCam helped us understand the user experience in our mobile apps, I like we can see the actual video of how users use the app and find out what is working and what is not.
CONSI think the user experience of UXCam can be smoother.
Jonas
Consumer Services, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Great tool, easy to setup and use
The main feature of recording sessions where we can see a video playback with clicks and navigations is very helpful for understanding user behavior and improving the app. UXCam support is responsive and helpful.
CONSSlightly cumbersome to configure with React Native as it took me some time to realize setAutomaticScreenNameTagging must be set to false. The web interface is a bit slow at times. The fact that the free trial account is locked after the trial period even though there is a free plan is a bit odd.
Reason for choosing UXCam
Got a few recommendations and this looked easiest to use
Vibhu
E-Learning, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Best tool to do qualitative analysis of our Product (Gradeup)
Its a great cost effective tool to improve the flows of our product.
PROSThis helps us to provide the user recording based on the part of the app which we are tracking and working to improve. It gives quality analysis of flows that our users go through and clearly showcases the flaws in the flow. Once we get to see the flaws while user is using the product we can easily fix it and improve the overall experience for old as well as new users.
CONSWe have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.
Reason for choosing UXCam
Cost effective, easy to use.
Tri
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
UXCam - Good soultion for understanding user behavior on mobile
- With UXCam we can learn what user behave with out app. Therefore we can know about their pain point to improve the product quality better.
PROS- Easy to set up and use - Good performance for app - Good report analysis. - Price is acceptable
CONS- With free account, limit of video to see is 5000. If you reach it, you can not see the other. When you delete the old video you still cannot see the newer - With free account you cannot config which condition to record or not.
Tanin
Utilities, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Easy Integration, Lots of Useful Default Metrics
It couldn't be easier to implement. Just two lines of code and boom, sessions, device model, proximity location, screen recording, all automatically logged for you.
CONSIt looks like the crash logging doesn't work well. It has always been 0 but I've received some reports about crashes.
James
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
So simple
It literally to me about 5 minutes to implement: signed up, then created a screen in my app to inform my beta testers that I'm recording screen activity and to ask for their consent, and a couple of lines of code to turn UXCam on if consent is granted. That's it. Now I can see what my beta testers actually do when they use the app. The videos are low res, which is actually good because that means it's not a high burden on the user's phone or internet connection.
CONSNo real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles
Eric
Banking, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2020
Really useful tool
The ability to troubleshoot users issues, and detect their pain points.
CONSIt requieres a decent amount of time to fully integrate and take full advantage.
Anonymous
201-500 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2020
Very useful tool to better understand user experience
The integration of the product was quite easy it took around 4 hours to set it up on both apps. After that, we were able to view all sessions and statistics easily. It gives us a better insight into our app.
PROSIt is an insightful tool that helps us to better understand the user experience. The recorded sessions are easy to view and include version and device type a user used.
CONSAfter you reach the monthly limit you can't see the previous recordings any more.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
UXCam best choose
They're improving month to month so I'm pretty glad to choose this software.
PROSIt was easy to implement and the feature were good enough
CONSI think the recording feature of only 50% and random should be optional, it should give the option to retrieve all recordings on a range of time.
Reason for choosing UXCam
Because it was cheaper and because implementation with React Native was really smoth
Alex
Medical Practice, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Very nice too
It does what is supposed to. Is a great help in monitoring the behaviour of the apps. The customization is enough to get the other details you might need. The customer support was great.
CONSThe dashboard interface design would need some improvement. It looks old and is hard to follow at first contact and is not very intuitive.
Francesca
Marketing and Advertising, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Very insightful
UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design. The UXCam team are extremely helpful at all times, very supportive.
CONSI think it would be good to have more flexibility with subscription, be good if subscription could be toggled on/off month by month.
Aaryaman
Health, Wellness and Fitness, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Very user friendly!
It has been great so far
PROSIt has helped us recognize the pain points of our product, it is very easy to use and essential for any new app!
CONSNothing really, it has been quite good so far
Aditya
Computer Software, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Fantastic Product!
Ease of use Customer care Speed of adoption
CONSInterface could be a bit more polished Multi-user management is a bit kludgy