All Verint Workforce Management Reviews
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Amber
Verified reviewer
Consumer Goods, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Best schedule software I've used
I love the different features. I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board. Everything is very simple to use.
CONSOne thing I don't like is that when we trade a shift or make another change, then the system won't let me add more hours once I've let some go. It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.
Juan
Computer Software, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2022
Great for task management
I've used it in order to implement remote-working tasks and pandemic currently made it way more functional.
PROSThe fact that you can monitor and track the team's operations.
CONSDifficult to use at first, may have a couple of small bugs.
Reasons for switching to Verint Workforce Management
I needed deeper analytics from my team.
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
FUNCTIONALITY
5
Reviewed January 2022
Everything you need and don't need. And absolutely no usability whatsoever.
I hate it. I loved my job until my company started using this garbage. It's actually mind-blowing that someone could create something so insanely user-unfriendly and then assume that nobody wants to know how to use it.
PROSThere is nothing good about this software.
CONSThere are no instructions or even the slightest semblance of intuitive control. If you don't work and have days to research online how to do EVERYTHING, then this is the product for you. If you actually have responsibilities and can't stop to take a week long class to use an app, keep moving.
Reasons for switching to Verint Workforce Management
I was forced.
Vendor Response
Thank you for taking the time to give your feedback. We hear you and would like to discuss your experience in more detail. Please contact us directly at contact.center@verint.com or call +1-888-983-7468 to speak with us directly.
Replied July 2022
Chandra
Computer Software, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2019
Verint
I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away. Very user friendly!
PROSOur business has used Verint for several years, keeping track of employee hours and when they are working and/or when they will be out of the office. Verint is very easy to use. The graphs are wonderful, they make is easy to see your schedule. The scoreboards are nice.
CONSI personally have not had any issues using it or learning the software.
denise
Packaging and Containers, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Verint
Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well.
PROSProduct is easy to use and displays the employees schedule for them
CONSThere are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things
Nancy
Apparel & Fashion, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Performance, Schedules and Time off requests in one spot!
I love being able to open the app, sign and and view my schedule, switch shifts, see my available time off and my performance evaluations all in one place. Has a lot of features that make it easier for our company to keep schedules for the employees, as well as the ability to swap shifts with co-workers whenever needed.
PROSSo many amazing tools in one amazing app!
CONSIt's not the easiest to navigate. Could definitely be made more user friendly.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2022
A massive forecasting software
It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc.
CONSThere's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own.
Reasons for switching to Verint Workforce Management
The level of features offered in Verint.
Kevin
Verified reviewer
Outsourcing/Offshoring, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
4
Reviewed September 2018
Easy to Understand
Neutral. It can be improved if it has better reporting tool
PROSThe tool is very straighforward especialky with it’s functions
CONSThe tool is usually web based and has delays
Joshua
Verified reviewer
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Great user interface
User interface doesn't include too many colors, which makes it easier to ready, especially for people that are color blind. Very easy to adjust schedules.
CONSThe desktop application is a very slow program, which makes real time adherence monitoring is horrible.
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
5
Reviewed June 2021
Verint for WFM tasks
It's been great. Nothing to complain about since it's easy to use.
PROSVerint currently offers a variety of options to properly manage agent scheduling or other work force management related tasks. It's ease of access and overall platform makes it easy to understand compared to similar products.
CONSIn order to take advatange of all it's functions you'll have to invest a lot of time to fully understand all the features.
Anonymous
5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Verint workforce la herramienta para gestión numero uno
Un buen manejo de horario de empleados y administración de tiempo personal
PROSEs super fácil de usar désde el día uno.
CONSDependiendo de la zona horaria se pone automaticamente a la zona de quien registro y puede confundir.
Lilian Paulina
Law Practice, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2022
Difficult to deploy at first, then it gets easier to use
I've used it for almost a year and I've been able to track my team's frequent tasks.
PROSI can track and monitor my team's activities very easily
CONSKind of difficult to implement on a team.
Reasons for switching to Verint Workforce Management
Because I wanted to monitor way more deeply my team's performance.
Ess
Utilities, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2023
Verint
Somewhat easy to use. Good for time tracking, scheduling, PTO.
CONSOnly Wish there was a mobile application.
Reasons for switching to Verint Workforce Management
Switched employers
Shah Abid
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Exceptional Product
Things have become easier and quicker.
PROSUser friendly software that works well for you.
CONSNot anything that I can remember on the top of my head.
Reason for choosing Verint Workforce Management
Because Verint is better.
Alison
Verified reviewer
E-Learning, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2021
Verint Review
My overall use experience has been a good one.
PROSI like that I can input my days off and immediately see if they are approved based on my department's availability.
CONSThe thing Iike least is how complicated some of the other features are.
Nate
Warehousing, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
2
FUNCTIONALITY
5
Reviewed June 2022
An obviously powerful tool that could be much more user-friendly
Verint does a great job of scheduling employees efficiently and making sure there is adequate coverage in every area of the company.
CONSVerint is riddles with pain points including a steep learning curve for new users and a notification system that has issues everyday.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2018
The more we use it the more we like it.
This software really integrates everything. We use it at work in the work force management department and it has helped us to save a lot of time thanks to its integration.
CONSI hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null.
Youssab
Telecommunications, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2022
Verint Workforce Management
How easy to use, friendly GUI, lot of good features and improvements
CONSWas too heavy loading at the beginning, lagging a little.