GuestXM
About GuestXM
GuestXM Pricing
Our pricing depends on the number of business location you add in AreTheyHappy, (price per location) Unlimited users and no limitations on how many social media, review and feedback channels you connect.
Starting price:
€49.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GuestXM
1 - 5 of 15 Reviews
Tobi
Verified reviewer
Hospitality, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
ATH is a fantastic tool to help listen to and understand customers in an increasingly online world!
AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s [SENSITIVE CONTENT HIDDEN] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!
PROS- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology
CONSthere is genuinely nothing to list here, ATH does exactly what it says it does really well
Reason for choosing GuestXM
best fit, and a great team driving the tool's continuous development
Vendor Response
Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience. Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day. Stijn
Replied May 2021
Kick
Restaurants, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Great system, easily usuable for improving your operations and guest experience.
We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.
PROSAll of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.
CONSNothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).
Reason for choosing GuestXM
The people
Vendor Response
Hi Kick, thank you for the great review and your continuous feedback!
Replied May 2021
Nico
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
ATH does what we need
From day 1 we have been happy with ATH. They have a personal approach and are very proactive.
PROSATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners. Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.
CONSG-mail integration would make it complete
Reasons for switching to GuestXM
Connection with reservation system
Vendor Response
Hi Nico, thank you for your review. As you know, we only go for 5 stars :). I can confirm that we're already working in the background to offer Gmail in the next couple of weeks!
Replied May 2021
Nathalie
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Experience Are They Happy
As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.
PROSWe think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.
CONSSometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.
Reason for choosing GuestXM
We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements.
Heather
Restaurants, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
AreTheyHappy will make your life much easier!
When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks [SENSITIVE CONTENT]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.
CONSThere are no cons to using AreTheyHappy!