Lightster

RATING:

4.7

(3)
Overview

About Lightster

Lightster simplifies user research with a community-centric insights platform. The platform helps product teams, founders, and consultants connect with their target audience for customer discovery, user testing, and user feedback faster and more flexibly. With a thriving community of over 50,000 users and growing, Lightster takes pride on being able to provide instant matches. What sets Lightster apart is the community-centric approach. Teams can create private communities based on one or more target audience segments using their criteria, and see their community grow organically over time, eliminating the need to recruit each time. This allows them to connect with their target audience more iteratively, in alignment with the iterative nature of how they build their pr...

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Lightster Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4

Most Helpful Reviews for Lightster

3 Reviews

Anonymous

2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Excellent solution to validate product and conduct market reasearch

- Overall, the experience has been remarkable. We had not been able to conduct first-hand market research this easily in the past. It's a huge value add for our product, marketing and sales teams. Would highly recommended.

PROS

- Access to prospective clients to conduct first-hand market research such as validate product requirements and test other aspects like pricing, compare products against competitors. - Easy scheduling and connection with support to handle the scheduling whenever there are conflicts, need for reminders, etc. - Simple way to track contacts. - Company prepares a detailed porfile of the target persona and matches with leads are very close to our ICP.

CONS

- Tracking more detailed information about the prospects might be useful to make sure we ask relevant questions during the interviews.

Dmitry

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

User friendly and easy-to-use use testing tool

Totally satisfied with the user experience and the results

PROS

Huge audience to target, very intuitive and simple user interface, calendar synchronization, great support

CONS

I cannot modify the targeting after it's created, but it's not a big deal

Vendor Response

Thank you so much for your feedback! You can certainly change the targeting criteria after it's created by visiting "Update criteria", or by creating a new list!

Replied March 2024

Valencia

Hospitality, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2024

Lightster for Product Development

Good, convenient and flexible. There is no sense of urgency to stick with one topic, so things were very flexible. There was little intervention in the research we were doing, so privacy was good.

PROS

The responsive and understanding customer support, as well as the flexibility to reschedule cancel and start/end any round of research. Very quick to get people signed up for interviews.

CONS

There was no real platform, notifications of reminders, changes to appointment, pre-interview consent signing, a way to compensate either parties for being late, sometimes false or outdated information of the participants background (e.g. interviewee is not a current kitchen owner, but was one many years ago).