Request Tracker
About Request Tracker
Request Tracker Pricing
Request Tracker's on-premise version is available for free and the managed hosting solution is available across four pricing plans, outlined below. Managed Hosting- Standard: $125/month (500 tickets/month) Business: $350/month (1,000 tickets/month) Enterprise: $1,000/month (5,000 tickets/month) Premier: Please contact Best Practices Solution directly for pricing details
Starting price:
$125.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Request Tracker
2 Reviews
Bart
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2022
Rt as servicedesk
We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.
PROSFree open source, linux, fullt customizable, good dashboards and integrations.
CONSNo integration with other tools as solarwinds or confluence so we changed to jira
Loïc
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2024
Très bon logiciel de ticketting
Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.
PROSAvantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes
CONSInconvénients: - La mise en place du SSO
Reason for choosing Request Tracker
Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients)