All Spacewell Reviews
1-25 of 35 Reviews
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Randy
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Product and Great Support
.We highly recommend Axxerion.
PROSWe are an active client of the Axxerion platform where we rely on the strength of this service to help monitor key activities that are critical to our operations effectiveness. Recently we were in need of a custom service solution within the Axxerion platform that would assist us with the monitoring of requests from our associates. These requests were being managed outside any tracking system and thus they were not being properly resolved. As we begun to frame out our vision for a solution, it was critical that the end result would be simple to use and embraced by our team as a workable change to the way they requested service changes. Building on our relationship with the Axxerion team, we defined our business need and briefly framed out our initial requirements for a proposed solution. The Axxerion team immediately worked with us to frame out an initial solution that was reflective of our business challenge along with providing renderings of how the application would work and what the solution would look like. Once approved, the Axxerion development team worked directly with us to build the code, customize the presentation and draft a workable user guide. At each step of the development cycle, the code was made available for comment with adjustments immediately applied. With a timeline that had us introducing the new code fast approaching, Axxerion ensured that they provided the support to meet our release date. All in all this experience was quick and effective.
CONSOur company has been a client for a number of years and we have had no issue and problems. The Axxerion team has been very responsive.
Jacco
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Review FMIS brick management
my experiences with our contact person are good. If there are minor issues, the service desk is easily accessible and matters are dealt with immediately or referred to our permanent engineer.
PROSThe system is easy to adapt, as all options for managing a real estate portfolio are already available. The option should only be adjusted according to your own process, for this request the costs are usually low and the engineer quickly understands the purpose of the adjustment. Reports and email templates can be created yourself. The system is very user-friendly, stable and software updates are not noticeable in the operation (so no more powerdown or errors after an update). Depending on the demarcation set, the transparency is the same for all stakeholders (clients, tenants, contractors) and no miscommunication is possible, which is necessary for our business.
CONSI have not had any problems with the software. It is advisable to have a thorough programm of requirements at the start. This simplifies the implementation and keeps the focus as there are a lot of options of real estate management to select.
Reason for choosing Spacewell
All 10 parties indicated that their software program consisted at least an (extensive) facility management information system (FMIS) and document management system, which is easy to use and expand. In our acquaintance we asked to give a live demo and make live adjustments to the system at our request. Spacewell was the only party that could fulfill this request and immediately convinced us that their system works and is modifiable and not just a commercial story.
Vendor Response
Hi Jacco, thank you for taking the time to leave a review for Spacewell! We're delighted to hear that you find our software user friendly and a good fit for your organization. Moreover, we are very happy to hear that our account management and service desk teams were easily accessible and support you immediately. We really appreciate your feedback. Thank you!
Replied November 2020
Rameez
Construction, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2017
Good to have
I have used this software quite a bit and I find that it's easy to use and quite helpful in your project management as well
CONSYou'll have to spend some time and understand the software and look at all the aspects and features it has to offer
jacco
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Incident and document management system for property management of various real estate portfolios
The Axxerion program is user friendly and trough a portal for all our stakeholders (clients, tenants and contractors) accessible. The fields in the webpage / portal are very flexible to add, move or hide. The content and reports stated in the portal are clear and content for different stakeholders can be identified on the basis of authorization differences. I have implemented this system in 2015 when I worked at CBRE (Asset Services in Amsterdam) and now run the platform in my own organization. The program can be used in a large multinational as CBRE (largest international real estate advisor) and for a start-up company as we have. You do not have to buy hardware or software and using the Axxerion license model is an advantage for a start-up. All modules are at your disposal, no hidden costs when a new module is needed. And important (for a start-up) no financial surprises during the implementation process when you stick to your program of requirements.
CONSNot really a con, but can be a trap for some people. As there are many more modules for managing real estate portfolios (budget-, reservation-, meter-, contract module) it is difficult to keep focus and not to implement multiple other modules during the implementation. Then you deviate from your own program of requirements, the Axxerion consultant helped us to keep this focus to first finalise the IMS & DMS.
Derk
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Excellent fully cloud based software
You should ask for a demostration, you would be amazed.
PROSWe are using the system for our internal operations for many years now. The system is clearly based on working in the cloud and works on all current devices. Very helpful is the use of workflows, which allows you to conform the operation of the system to your organization, rather than vice versa. Axxerion supports us in monitoring the key business processes, which help you to maintain your quality of service at a higher level. Axxerion has a low entry level and has the scalability to grow with your business. The consultants of Axxerion are highly accurate and are able to properly implement your busisness processes in the software. In addition of the module to our internal operations, we now also have a module in which we can assist our customers in managing their real estate. Within this module we can record the entire contract- and documentmanagement as well as notifications made by telephone. Because the system is fully customized per user role, the system is very user-friendly and uncomplicated.
CONSNothing to say here.
nico
Financial Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Ticketing system Axxerion
Spacewell offers a wide variety of products in multiple languages. Personalizations are always possible but the basis remains globally the same for all customers, meaning easy maintenance & updates.
CONSThe range of products offered by Spacewell is enormous. A good selection of each service is needed, do i need it or/and what's the surplus value for me. This selection process and personalization is a paying service difficult to scope the expense upfront..
Reasons for switching to Spacewell
Beobank wanted to have its own FM tool and not be dependent from a contractor's tool.
Vendor Response
Hi Nico, thank you for leaving a review for Spacewell! We're so happy to hear that you found maintenance & updates of our software easy. I've shared your comment about the selection process and personalization with our product teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!
Replied March 2023
Peter
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
WorkAssistant assists intuitively, effectively and efficiently our cleaning staff
Spacewell listens very well and understands (our) needs and implements with the right critical note WorkAssistant.
PROSIn combination with a well-structured organization, clear instructions, and the right tools and products, the mobile app (WorkAssistant) ensures high satisfaction of the cleaning staff, less absenteeism (a reduction of more than 50 %), reduced staff turnover (9 exits in 2016, 1 exit in 2019) and less recruiting/onboarding time. There was an increase in cleaning services in the day hospital (extra work equivalent to one FTE). Thanks to the greater efficiency brought by the WorkAssistant, there was no need to expand the existing team of 78 FTE (savings of 1.2% approx. €45,000/year).
CONSThis software is not (yet) available for IOS :)
Reason for choosing Spacewell
Agile and willing to develop extra userfriendly features
Vendor Response
Hi Peter, thank you for investing your time and leaving a review for Spacewell! We're delighted to hear that our mobile app (Work Assistant) supported you and your team in achieving your business goals. We're also glad that you found our team agile and responsive. I've shared your comments about IOS with our product team. As we are busy adding new features to our solutions this is very useful feedback for them. Thanks again!
Replied November 2020
Nick
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
Axxerion is a great product and a great value
Deploying Axxerion saves time and money and also increases your visibility of your portfolio. Whether it is budgeting for you maintenance operations, tracking spaces and leases or working with vendors and service providers, Axxerion makes it very easy.
PROSWe are an international facilities management consulting company and have been using Axxerion since 2014 with great success. The system manages all aspects of IWMS, CMMS and Project management and is very flexible. Using different languages, units of measures and currencies is straight forward. The system is highly configurable and we can make any needed changes to the database, screens and workflows ourselves. Axxerion has been great in its support and updates.
CONSThere are no cons. We highly recommend Axxerion to any companies. It is very scale-able, so you can start small and easily expand your usage.
JJ
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
Great product out of the box and beyond
Axxerion team service is always excellent!
PROSWe utilize Axxerion for a wide range of functionality, including its out of the box property asset management, property inspections, work orders, preventative maintenance and reporting. What makes this product perfect for us is that the interface and customization is not only easy to use, the program allows for scripted enhancements. With a little practice, scripting and the configurable workflows within the application allows for advanced automation, like automated request approvals based on cost and vendor for repair, sending email communications, maintenance status updates and calling external services.
CONSThe documentation can be a little light on examples, so some trial and error with more complex items like external services and automated process reacting to other automated processes took some time to get through, but no complaints with standard functionality.
Rob
Construction
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2016
Axxerion software
vendor is extremely responsive and meets all of our needs for the system set up and continuing operations. in our review of this software and it's competitors we found that Axxerion was a much more flexible system with built in features we could set up to use with some custom work to meet all of our needs. we also liked the way that the accounting and project management modules interfaced.
CONShave not found an area of the software we were displeased with.
Martine
Human Resources, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2023
Multisite, retail, rental contract management, Facilities management review
Meedenken wanneer het volledig vastloopt - denken vanuit het standpunt van de klant en niet vanuit het standpunt van Spacewell/AxxerionKostenbewust meedenken
PROSImplementatiegemakMits opvolging en opleiding : easy-to-useOverzichtelijke rapportering mogelijk zonder nood aan externe ondersteuning
CONStraagheid bij zeer grote veelheid aan data (veel openstaande aanvragen/werkorders, ... - eigen aan de organisatie)Non-responsiveness van implementatieteam - indien er geen volledige dagen vastgelegd worden, gaat het niet vooruit en zit je te wachten op informatie, antwoorden op RFCs
Reason for choosing Spacewell
We hadden gekozen voor MCS wat uiteindelijk niet aan onze behoefte kon beantwoorden mbt opvolging verschillende types huurcontracten (huur niet verhuur).Spacewell stelde zelf Axxerion voor en dat beantwoordde wél niet alleen voor huurcontracten maar ook aan alle andere functionaliteiten + was budgettair haalbaar.Verrassing was dat ook de implementatie en de overdracht van data vanuit een andere FMIS (i.c. Planon) veel eenvoudiger was (vanuit Randstad Group) dan voorzien.
Reasons for switching to Spacewell
programma en server werden al jaren niet meer geupdate, business decision om cloud-based te werkennood aan nieuwe en meer functionaliteiten
Vendor Response
Hallo Martine, bedankt voor het achterlaten van een review over Spacewell! We zijn heel blij om te horen dat de implementatie van onze software makkelijk voor je was en dat je onze rapportage, monitoring en training eenvoudig te gebruiken vond. Ik heb je opmerkingen gedeeld met het implementatieteam inclusief je feedback over het werken met een grote hoeveelheid gegevens. Aangezien we druk bezig zijn met het aanbrengen van verbeteringen en het toevoegen van nieuwe functies aan onze oplossingen is dit zeer nuttige feedback voor ons. Nogmaals bedankt. Echt gewaardeerd!
Replied March 2023
Nandine
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Review Cordaan Applicatiebeheer
Door de implementatie van de applicaties van Spacewell zijn diverse processen binnen onze organisatie zeker verbeterd, inzichtelijk gemaakt of naar een hoger niveau getild. Ik vind vanuit mijn functie Spacewell een fijne partner. Jullie denken met ons mee, zijn vaak bereid om op korte termijn ondersteuning te bieden en zijn goed bereikbaar.als zorginstelling wijken wij in bepaalde processen nog wel eens af van de reguliere klanten van spacewell maar jullie willen altijd meedenken wat wel mogelijk is. Maar zijn ook duidelijk in wat echt niet kan.
PROSHet feit dat Spacewell applicaties klant specifiek zijn in te richten is een groot pluspunt. Daarnaast vind ik het erg fijn dat je als Applicatiebeheerder zelf veel kan qua inrichting en aanpassingen, net als het zelf bouwen van rapportages. Hierdoor kan je als organisatie veel sneller inspelen op de wensen van gebruikers.
CONSDe performance van de applicatie komt regelmatig naar voren als irritatie/verbeterpunt. Zeker wat betreft de financiële processen in de Real Estate levert dit vaak vertraging op in werkzaamheden en doorgang van processen. Als applicatiebeheerder weten wij dat dit te maken heeft met de processen en workflows die op de achtergrond draaien maar daar heeft de gebruiker meestal geen kennis van en zou hier ook geen last van moeten hebben.Doordat je als applicatiebeheerder veel zelf kan moet je ook beschikken over de kennis m.b.t. systeembeheer taken. De trainingen vanuit Spacewell zijn vanuit onze ervaring niet toereikend genoeg, zeker ook omdat bij klantspecifieke inrichtingen het toch soms net anders werkt.Wat wij als gebruiker van real estate baseline wel erg jammer vonden was dat wij nog geen half jaar nadat wij deze baseline geïmplementeerd hadden te horen kregen dat er geen doorontwikkeling meer plaats gaat vinden op deze baseline, wat betekent dat alles wat wij nu nog als verbetering willen laten aanbrengen altijd klantspecifiek zal zijn.
Reason for choosing Spacewell
Ik ben niet betrokken geweest bij de eerdere selectierondes bij Cordaan.
Reasons for switching to Spacewell
Verouderde versie van vorige applicatie (key2Wocas) en aansluiting maken met de eerder aangeschafte Facility Management Baseline voor afdeling Huisvesting.Daarnaast was vanuit de facilitaire afdeling ook de wens om een verbeterslag te maken na gebruik van My Prequest.Tevens zijn de applicaties van Spacewell ook geschikt om koppelingen met andere applicaties binnen Cordaan te creëren
Vendor Response
Hoi Nandine, bedankt voor het achterlaten van een review voor Spacewell! We zijn erg blij te horen dat je Spacewell "een fijne partner" vindt die jou en je organisatie ondersteunt. We zijn ook blij dat je onze software nuttig vindt voor het inspelen op gebruikersbehoeften en het verbeteren van processen binnen je organisatie. Ik heb jouw opmerkingen over prestaties en training met ons team gedeeld. Aangezien we werken aan verbeteringen, is dit zeer nuttige feedback voor hen. Nogmaals bedankt. Heel erg gewaardeerd!
Replied February 2023
Marielle
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Axxerion - InBalans review
Sinds wij rechtstreeks met Spacewell schakelen gaat dit tot nu toe goed. In het portal is snel reactie op onze vragen.
PROSHet is fijn dat voor dit PPS contract het mogelijk is om de kortingen die gesteld zijn in het contract te berekenen en dat wij hier verder geen omkijken naar hebben. De software werkt ook vaak goed en is nog niet vaak volledig niet beschikbaar geweest. Ook is het fijn dat het grootste gedeelte van de software zelfs in te richten is.
CONSIn het begin hebben wij veel veranderingen willen doorvoeren vanwege velden die zichtbaar waren en niet werden gebruikt. In het normenkader is opgenomen dat onnodige velden niet zichtbaar zijn. Dit is nog niet altijd het geval.
Reason for choosing Spacewell
Dit weet ik niet, ik ben niet bij het inkoopproces geweest.
Vendor Response
Hallo Marielle, dank je wel voor je review. Fijn te horen dat de software je ontzorgt door de automatische opvolging van contractuele kortingen. Je feedback i.v.m. het onzichtbaar maken van onnodige velden nemen we zeker mee. We zijn ook blij te horen dat je de flexibiliteit van de software op prijs stelt en snel reactie krijgt op je vragen in het portal. Een goede ervaring van onze klanten is waar we altijd naar streven!
Replied June 2022
Sander
Restaurants, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2022
Simpel en prijskwaliteit goed systeem!
Gestructureerde meldingenbeheer aansluitend op visie van servicemanagement.
PROSMakkelijk en simpel. Fijne helpdesk en goede ervaringen met consultants bij grote wijzigingen en projecten.
CONSVeel vrijheid wat je ook weer belemmerd na gemaakte inrichtingskeuzes.
Reason for choosing Spacewell
Simpliciteit, kosten en bedrijfsgrootte waarbij keus voor bedrijf die net zo groot was als onze.
Vendor Response
Hoi Sander, bedankt voor het achterlaten van een review voor Spacewell! We zijn zo blij om te horen dat je onze software eenvoudig in gebruik vindt en een systeem dat waar voor zijn geld biedt. We zijn ook blij dat je een prettige ervaring had met onze helpdesk en dat het gestructureerd meldingenbeheer aansluit bij jullie visie. Ik heb je opmerkingen over veel vrijheid gedeeld met onze productteams. Aangezien we druk bezig zijn met het aanbrengen van verbeteringen en het toevoegen van nieuwe functies aan onze oplossingen is dit nuttige feedback voor hen. Nogmaals bedankt. Heel erg gewaardeerd!
Replied June 2022
dennis
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Axxerion as Asset Information Software for Onshore and Offshore Wind Energy Projects
We like the flexibility of Axxerion. We are able make specific workflows and database structures which comply with our internal processes and cover our customer's requirements. In the on- and offshore wind energy market, several software solutions are available, but tehy are limited to adjust and only partly meet the industry standards, like the Asset management quality standard (ISO 55000) and safety standards (NOGEPA, OSHAS 18001).
CONSDue to the flexibility, it is important to have a proper internal preparation and you have to invest in own IT capacity. As we using Axxerion in a different way than the core functionalty facility management, it take more time to align and have first time right in customization. Nevertheless it's worth the effort.
Angie M
Media Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
We have been doing our workorders and PO's since 2013
I think Axxerion is great time saver. It provides reports into any aspect of the maintenance and locations. The pricing is great which makes it an excellent value. We are very happy with the support and quick responses to our questions and requests. We highly recommend the product.
PROSTaylor Corporation has been successfully using Axxerion to manage work orders for a variety of machines. Our various locations and assets are setup in the system. We have our own technicians who receive the work orders, perform the job and submit the completed work orders electronically back to their managers. There are more than 4000 assets in the system with the complete their lifecycle, estimated useful life and all repair and maintenance history.
Robert
Real Estate, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Axxerion helps us streamline our operation
Great experience. Very supportive and friendly organization. They have been around for a long time and know their stuff real well. The software is kept up to date with timely updates.
PROSWell established company, easy to use but feature rich. Very intuitive with great mobile apps.
CONSAxxerion has helped us with any challenges we have had. So, there is not much else to say!
Bob
Public Safety, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2020
Mooi veelzijdig FMIS
Ik heb ervaring met Axxerion, zij staan mij erg goed te hulp. Vooral helpdesk, projecten duren soms wat langer dan gewenst.
PROSVeel modules, makkelijk aan te passen. Zeer uitgebreid en breed in te zetten.
CONSSoms wat maatwerk nodig, dit neemt veel tijd en geld in beslag.
Reason for choosing Spacewell
Flexilbiliteit in data import en export.
Vendor Response
Hi Bob, thank you for leaving a review for Spacewell! We're so happy to hear that you find our software versatile, complete and widely applicable.We're also glad that you found our helpdesk helpful. I've shared your comments about customization and timings with our product & implementation teams. As we are busy making improvements and adding new features to our solutions this is very useful feedback for them. Thanks again. Really appreciated!
Replied November 2020
David
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Axxerion helps us manage a popular resort and all its maintenance
Axxerion has good people and project managers who work closely with us. The pricing and support are excellent and straight forward. We highly recommend Axxerion and their solution.
PROSWe have been using Axxerion to track our resort, buildings and assets for a number of years. Maintenance of our facilities is most important for us as a public resort. Axxerion provides easy to use service request reporting, workorder generation and management as well as preventive maintenance schedules and work orders. Axxerion sends us email reminders on important events and any delayed activities. The system is easy-to-use, very flexible, highly configurable and has a lot of functionality.
Cindy
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Maintenance, Contract management and Financials in one package
Axxerion's process for updating the system is very smooth. It does not disrupt anything and all your configurations are preserved. We do appreciate this a lot.
PROSWe selected Axxerion after reviewing the available options in the market and we are very happy with our decision. The system provides a lot of functionality and is very easy to implement and use. The support is excellent and ready to help. We highly recommend Axxerion.
CONSNothing negative about the system or its support. We are planning to allocate some time to explore the new functionality that Axxerion has introduced lately.
Carolina
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Solutions for business asset management
I have had many benefits using Axxerion since I have been able to add new fields and screens completely customizing my workflow approvals. I also track general data on properties.
PROSWhat catches my attention is that software interfaces search and display Google maps are excellent, plus management functionality of space and area integrates well with other solutions Axxerion.
CONSLook very contrary is that there is no option to make the implementation locally. It also does not focus on residential properties and no owner or tenant portal.
Sjoerd
Media Production, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2017
We rely on Axxerion daily
The ability to have all business processes available through 1 system is a big plus. When you do not immediately implement all functionalities at the same time, you can make Axxerion ever more effective step by step. Once implemented the right way, Axxerion becomes a welcome backbone for your company.
CONSThe product needs a major update in the field of interaction design & needs to focus more on mobile opportunities.
Francois
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Axxerion is a great and well integrated product.
Axxerion staff is very knowledgeable and easy to work with. They are responsive and are ready to jump in and help. We would highly recommend the system.
PROSWe have easily deployed Axxerion to manage maintenance on our large portfolio of properties. The system is highly configurable so we could easily satisfy all of our requirements. Everything is from properties, work orders, inspections, inventory, assets are easily accessible. We can easy dispatch the work to our technicians and custodians and monitor the progress real time.
CONSNothing I can think of. I think Axxerion is well thought out so that the modules fit together smoothly and that minimizes the training requirements.
Momo
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Too early for a dipper review
Easy to use, and it is easy to navigate between different features.
CONSToo early to give this kind of feedback then we just started using the tool.
Reason for choosing Spacewell
A stable company with global coverage. Possibility to add other products linked to real estate.
Vendor Response
Hi Momo, thank you for leaving a review for Spacewell! We are happy to hear that you found our software easy to use and navigate, and that you are open for new features. Also, we fully understand this is early to share very deep feedback. Thanks again. Really appreciated!
Replied March 2023
Richard
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2017
Makes our organization more efficient and in control.
Great software!
PROSAxxerion is easy to access, is flexible, with well integrated solutions. Reporting is possible and is customized if necessary.
CONSIt takes some time in implement, due to the features and functionalities it also takes some time to get to know the software, but support ia always available.