storEDGE Management Software
About storEDGE Management Software
storEDGE Management Software Pricing
Core Plan: Plans starting at $50* Pro Plan: Plans starting at $150* Enterprise Plan: Plans starting at $250* * Per month, per facility, per product. Price may vary based on size.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for storEDGE Management Software
1 - 5 of 227 Reviews
Michael
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Solid tenant and facility management program! Easy to use, excellent feature set!
Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient!
CONSAccess to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support.
Rachel
Facilities Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Makes my storage life easy!
I absolutely love StorEDGE. From day to day duties, to things I only need to look at a couple times every few months, the software helps me stay organized. The ease of logging in anywhere, being able to assist tenants immediately, is what allows us to provide the best customer service we can.
CONSWhen we first switched over from SiteLink to StorEDGE, we had quite a few issues with tenants information being correctly added. The first couple months I had tenants calling me, asking about their autopay not being withdrawn. I'd notice that some addresses, alternative contacts, basic information, didn't get swapped over. Once I got all the kinks worked out, the software is fabulous.
Reasons for switching to storEDGE Management Software
Ranch RV & Self Storage, Post Falls was formally North Star Storage. North Star Storage was using SiteLink. Other locations of Ranch RV & Self Storage were using StorEDGE.
Lynn
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2020
Tech support stinks
Have been very happy with all aspects of the software
PROSI have been happy with the use of the sofware
CONSI have been unable to log in to my software for going on 48 hours. This is not acceptable. I feel as though [SENSITIVE CONTENT HIDDEN] in tech support has had more than enough time to get me back on line. Last communication with him was 16 hours ago. Perhaps you are closed on Saturday. If this is the case I would have thought someone would have made this priority as we were down all day yesterday. We had the same problem the day before and it was corrected rather quickly by [SENSITIVE CONTENT HIDDEN]. Does this not show in our record to maybe assist the next technician? In wrapping up I feel like my case was just swept under the rug and the monkey was being put on my back.
Reason for choosing storEDGE Management Software
I use another software on an additionl property and wanted to compare the two
Penny
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
I use storEDGE daily
No known issues. I highly recommend.
PROSThe ease of having everything i need in one spot.
CONSAt this time I can't think of anything.
Reasons for switching to storEDGE Management Software
Their program became hard to use. Too many issues with taking payments.
Allison
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Very happy with our upgrade
Overall we have been very satisfied with Storedge. It has made it much easier to keep track of delinquent tenants and the amount of automated reminders has increased the amount of our tenants who keep up with their bills.
PROSSwitching from Syrasoft to StorEdge has been like night and day. StorEdge makes our day to day tasks so much simpler and it runs much more efficiently. Just about everything is automated and the software itself is very simple to understand and use. Everything is pretty self explanatory once you get used to where certain settings and tasks are.
CONSThere are a few aspects of Storedge that leave something to be desired. For instance, the tenant portal is not great. For some reason autopay settings are not anywhere in billing information so tenants have no idea when they update their payment methods that they're being taken off of autopay unless they go to a different part of the site to re-enroll.Also, it was initially very convenient that tenants could update their own contact information until we realized that meant they could also change the name on the account without re-signing a lease, which put us as a facility in a very difficult place legally when it comes to auctions and sending accounts to collections. Unfortunately there's no way to choose what info tenants can and can't update themselves- it's all or nothing.Another thing we think could use improvement would be sending emails. There's no way to see a preview of an email you're going to send a tenant to make sure the auto-fill fields populate correctly unless you send the email first and THEN you can see how it turned out. As far as billing goes, a major issue we recently ran into is that if a tenant is pre-paid months ahead and receives a rate increase, the rate increase will not go into effect until their prepaid credit runs out. If that tenant is consistently paid ahead, the rate increase will just never go into effect.
Reason for choosing storEDGE Management Software
We asked several other storage facilities' managers/owners what software they used and overwhelmingly they recommended StorEdge. After going through the demo and liking the interface, and looking at cost savings with being able to ditch our old 3rd party payment processor it seemed like the obvious choice to make