All Hosthub Reviews
1-19 of 19 Reviews
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Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Perfect, easy to use and reliable
Starting 2024 currently the best tool I have found. Will see how will perform in future. 10/10
PROSOut of all the other few things I liked the most are: - Fully functional free trial - Transparent Pricing - in billing section they don't hide costs or say "will email you pricing", or giving estimates - Owners portal - loved it! Owners can easy see how their properties are rented and it's pretty simple interface. - Expanses section - perfect - Customer support - it's instant Overall the best one I have found for now. Other platforms offer similar experience, but Hosthub overall wins for me.
CONSNon for now. Will see how it will hold up in future as the competition is really good in this segment.
Reason for choosing Hosthub
Transparent, fully functional free trial, easy to use, great customer support
Vendor Response
Thank you for your wonderful review! We're thrilled to hear that Hosthub has been the best tool you've found for managing your properties. Our commitment to transparency, user-friendly features, and our dedication to providing instant customer support are all part of our effort to deliver an exceptional experience for our users. It's great to see these aspects stand out to you. Your feedback is invaluable as we continue to innovate and improve. Thank you for choosing Hosthub, and we look forward to supporting your success for many years to come!
Replied February 2024
Natalija
Architecture & Planning, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Thank you for a customer service and platform that's make my job easier and smooth
Read platform very easy .Also easy work on it.
PROSCustomer service.I tried other platform it was nightmare for me
CONSYou missing one thing very important for a running business. Automatic messages do not have last minute check in .
Reasons for switching to Hosthub
Integrations with vrbo was a nightmare. My listing was all upside down.It was add 14 extra rooms.I was not able to go and change they unable everything almost on my channel. The phone number they don't have to contact them .You have to submit a ticket and wait for 2 days for answer.
Vendor Response
Thank you Natalija, for taking the time to share your positive experience with Hosthub's customer service and platform. We are thrilled to hear that we have made your job easier and smoother. We appreciate your feedback regarding the last-minute check-in messages. Our team is always looking for ways to improve our platform, and we will definitely take your suggestion into consideration. We wish you happy bookings! Your friends at Hosthub
Replied March 2023
Sheri
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed May 2023
Don’t use hosthub to manage your short term rentals
Frustrated and angry at their inability to get it right.
PROSI like the idea of one system to link all my rentals to prevent double bookings. Hosthub failed in linking my properties
CONSNot only are double bookings happens frequently they never actually implement their zero double booking guarantee. They never once reached out to guests to offer any accommodation whatsoever
Vendor Response
updated reply on 26/05/23 In order to provide further clarity, we'd like to emphasize one more time that the setup of rental relations within any system is primarily the responsibility of the host. Our software provides you with the necessary tools and functionalities to achieve this, but it requires the host's understanding of their properties and their relations. We have communicated with you on multiple occasions privately, asking if there were specific rental relations instructions you had provided us and, if so, to share the evidence of such conversations. Our customer support supervisor is ready and committed to address and rectify the issue once we receive this necessary information. In the interim, please know that we stand firm in the actions taken by our team and the procedures followed in regards to your account, as we believe they have been in line with our standard operating practices. If you decide to revisit the possibility of using our services in the future, we want to assure you that we are always here to offer our support and assistance. Our aim is to exceed your expectations and provide a service that meets your unique needs. We wish you all the best with your ongoing property management endeavors .................................................................... Dear Sheri, First and foremost, I would like to express our sincere apologies for the difficulties you've experienced while using Hosthub software. We genuinely appreciate you bringing your concerns to our attention as we aim to continually improve our service. It is essential to clarify the application of our 'Zero Double Booking Guarantee'. It applies specifically when there is a system error or a human error on our part. In your situation, after examining the timeline of events, it appears that the setting up of rental relations, which is required to be performed by the host, was not completed on time. This misstep led to your calendars remaining open, thereby causing double bookings. Please understand that while our team is always ready to provide guidance and support, some aspects, including the creation of rental relations, are the responsibilities of the host. As property management software, we rely on accurate information input by the host to deliver optimal results. However, we acknowledge that you have a different viewpoint on this matter. We are also closely examining the double bookings that occurred. We commit to keeping you informed about our findings within the next couple of hours. We are genuinely sorry that your experience with Hosthub didn't meet your expectations, and we recognize the impact this has had on your reputation and guest satisfaction. We are committed to doing everything we can to rectify the situation and restore your faith in our service. Best regards, Hosthub
Replied May 2023
George
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The set up was straight-forward & the SyncBnB team has been super responsive! Couldn't be happier!
Saved time manually synchronizing reservations on multiple rental channels. Eliminated the risk of getting a double-booking.
PROSSyncBnB does one thing and does it VERY well. The app is paired down to just the essentials; it is clean and very intuitive to use. The setup / registration took less than 10 minutes. Other systems that I evaluated took over an hour because they were trying to capture all the property listing information which has nothing to do with synchronizing calendars. SyncBnB has taken our active management of syncing our VRBO and AirBnB calendars to the background. It has also given us peace of mind knowing that we haven't missed a reservation and may get a double booking. The way we look at it, the cost of resolving one double booking more than justifies the cost... not to mention the time of manually syncing the various channel calendars and peace of mind. We have been using the app for 3 weeks now and already consider it an indispensable tool in managing our properties.
CONSThere is nothing not to like. There are several of add-on features that might enhance certain situations but in my opinion they would take away from the simplicity and ease of use of the system. If I had one minor critique it would be that the trial period should start once the SyncBnB calendar has been activated with the channels. In my case 3-4 days of the trial period was useless while the SyncBnB calendar was activated. However, it only took one week of the 30-day trail to realize how invaluable the app was and to pay the annual due.
Vendor Response
Thank you George! We really appreciate your feedback and your words in general. Regarding the 3 day delay in your activation it was because one of the channels was pending approval. So it was basically out of our control, we were expecting their approval. In these cases we usually extend the trial so that our users have the chance to enjoy their free trial 100%.
Replied June 2019
Kim
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
SyncBNB is awesome
I have been using SyncBnb to synchronize my bookings across 5 short term rental platforms. In the past, I had to always worry about being unable to monitor my sites in realtime. Having someone book on one platform and then someone else double book on a different platform for the same date before they could all update was always a problem. With 2 of the platforms I had to update manually which is not always convenient if you are busy. I tried SyncBNB and never looked back. I receive a text an email immediately when someone books or cancels from all of my platforms. Before I can log in to check the other platforms they have already been updated by SyncBNB, Recently AirBNB had a glitch showing cancellations of bookings. I never received a notice from AirBNB stating that they were having issues. I actually got the notification from SyncBNB that there was a problem. I shopped around for something like SyncBNB and even signed up for trials of several other apps. They were either difficult to set up, limited in scope or to embellished with a lot of stuff I didn't need. The other factoir is the very reasonable price they charge. It's affordable, saving me money and giving me peace of mind.
PROSEasy to use. Real-time quick updates across all platforms. Inexpensive. Reliable all the time. Superfast support and communication. Easy to setup.
CONSThere is nothing that I don't like about Sync BNB.
Vendor Response
Thank you, Kim! We're thrilled to have you as our customer. It lights up our hearts to read posts like this. Happy bookings!
Replied November 2020
Gretchen
Hospitality, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
The Best
See above
PROSThey are very professional, extremely knowledgable, super friendly, and sometimes funny. They unfailingly and very promptly answer my questions and help me resolve problems. I simply could not run my vacation rental business without them.
CONSThere is nothing I dislike about this excellent company.
Vendor Response
Thank you for your kind words! We're thrilled to hear our team's knowledge, professionalism, and prompt assistance have been invaluable to your vacation rental business. We appreciate your positive feedback and look forward to continuing to provide excellent service.
Replied July 2023
michael
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Highly satisfied
Ease of use, simplicity of whole program, no thousands of options i will not need and will make cost increase. Proximity and reliability of technical service. Extremely friendly. Excellent service after sale. I appreciate we do have the feeling there’s anytime someone on the other side ready to help with your issue, even with my GMT+8
CONSNothing i did not like. An IOS app will be fantastic
Reasons for switching to Hosthub
Eviivo was the opposite of Syncbnb, expensive, terrible service, very low reliability
Vendor Response
Thank you for your kind words, Michael. It fuels our passion even more. We wish you many happy bookings!
Replied November 2020
Titus
Civic & Social Organization, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
I have been using syncbnb for 6 of my channels, works like clockwork
Helps in time management, and accuracy of bookings. It syncs all my channels automatically and within minutes, so that I do not have to worry about double bookings
PROSI am busy at work and with no time to check my channels. So I like that it syncs my bookings immediately and I do not have to worry any more about double bookings. Since I joined, I have not had to make cancellations like before and I only need a few minutes in a day to respond to messages.
CONSI wish it has some analytics on bookings to show occupancy levels..for now I have to calculate manually
Vendor Response
Thank you Titus! Reports and stats are available by now! Enjoy!
Replied June 2019
Anonymous
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
A Product That Does Just What I Want
Works in the background to ensure that reservation dates are synchronized between advertising platforms
PROSI am a host with only two properties. The competitors deliver complicated bloatware. The simple interface allows me to synchronize dates between booking systems. It also provides a central location to introduce blocked dates and personal reservations (from my web site). Whenever I need help, there is immediate and relevant help. I thoroughly recommend this tool
CONSI still haven't found anything :-)
Vendor Response
Thank you very much!
Replied June 2019
Jared
Real Estate, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to use. Great support team
Great
PROSRelatively simple to set up. [sensitive content hidden] helped us get everything situated and was helpful and very attentive.
CONSIt would be nice if our manual blocks from other channels automatically populated.
Reasons for switching to Hosthub
Other product was not functional and did not do the things they were supposed to do
Vendor Response
Thank you Jared so much for taking the time to share your positive experience with Hosthub. We are thrilled that our platform has met your needs and expectations.
Replied August 2023
Leonardo
Business Supplies and Equipment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
I ragazzi hanno bisogno Di soldi
Dolorosa tutti I mesi UN preluevo Di sangue a Tua insaputa
PROSL ability con cui ogni mese prelevano I soldi Dal Mio conto bancario , malgrado l account con loro fosse chiuso
CONSThe bill, the fee, la quenta el total la cobras
Vendor Response
We're truly sorry to hear about the difficulties you've experienced, and we appreciate the opportunity to address this matter. To assist you more efficiently and resolve the issues you've encountered, could you please provide us with the email address you used to sign up for Hosthub? With this information, we'll be able to quickly identify your account and take the necessary steps to rectify any problems. Once we have the necessary details, we'll work diligently to solve your case and ensure that any concerns are thoroughly addressed. Thank you for your patience and cooperation. We look forward to hearing from you soon.
Replied February 2024
Robert
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Make your vacational rentals simple and profitable
Hosthub is like working with a friend that wants to help you make the best of your life and business. Hosthub is easy and seamless. Don't hesitate to get Hosthub!
PROSHosthub is a simple integration of vacational rental services. Did I say SIMPLE? Easy, simple and supported at every step of the way!
CONSI didn't have any issues with the integration of Airbnb and Venmo into combined hosting on Hosthub and gained the ability to list with other services.
Vendor Response
Thank you Robert for your awesome review! We're thrilled to hear that our platform has made managing your vacation rental easy and profitable for you. We appreciate your kind words about our platform being like working with a friend, as we strive to build strong relationships with our customers and help them succeed. Happy Bookings, Your friends at Hosthub
Replied March 2023
VINCE NZO
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Synbnb
Highlight the guarantee of no possiboe overbooking
CONSI don't like the possibility to make a website directly with Syncb&b service as other competitor do. Another thing that is not present is the possibility to One monthly fee to activate all channels sync. Other competitor don't give this limitation. To do here you have to pay more.
Vendor Response
Hi Vince and thank you so much for your super positive review! If you want to build your own website to sell directly we can help you with that, just talk to our support and we'll let you know more. Regarding the "one monthly fee", I'm not sure what you mean so I'll get in touch with you to understand more. Thanks again!
Replied November 2019
Emmanuel
Verified reviewer
Public Relations and Communications, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The best of the best
I can do other things without anxiety about double reservations
CONSI need more personal information about the tensions in the industry of tourism
Vendor Response
Thank you for your feedback, Emmanuel. We are delighted to hear that you liked the service. You can always check the ''Research & Data'' section on our website as well as our Blog, so as to be updated on the latest trends. In addition, feel free to book a personal call with one of our experts to discuss all your concerns.
Replied April 2021
Danielle
Farming, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Like your own PA
As a new-comer to hosting guests, the idea of managing several hosting platforms without double-booking was daunting. The ease of use and customer service have been exceptional.
PROSIt works! Effortlessly syncs our various booking platforms with NO double bookings.
CONSI haven’t had reason to dislike any aspect of the product.
Vendor Response
Thank you Danielle! We really appreciate your words! Keep up Syncing :)
Replied November 2019
abby
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Syncbnb ROCKS!! Simplifies my Life!
So far super easy. Takes over and blocks dates we need blocked when another channel gets booked.
PROSSo user friendly and feels personal. They do a great job
CONSNothing really. It works great. All employees are so helpful
Vendor Response
Thank you so much abby for your amazing review. It means so much more than you think!
Replied September 2021
Marc
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Satisfied Customer!
The fact that it syncs all my calendars into one main calendar.
CONSNo complaints, everything seems to be working as promised.
Vendor Response
Thank you Marc !!!
Replied June 2019
Graham
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
So glad I found SyncBNB
Just so easy
PROSFantastic product and brilliant support.
CONSNothing at all to dislike here. Nice and simple to use.
Vendor Response
Thank your Graham !!!
Replied June 2019
Shernika
Hospitality, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Inexpensive, but effective Channel Manager
Great and will continue to use and recommend
PROSEase of use and very effective in sync calendars of channels.
CONSNeed more marketing for vacation rentals
Vendor Response
Thank you so much Shernika for your positive feedback! As for the marketing for vacation rentals that you mentioned, is not a service that we currently provide to our customers. It's a great idea and I will make sure to inform the responsible department.
Replied March 2022