All TimeLive Reviews
1-25 of 28 Reviews
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Anonymous
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Efficient for managing time sheets and bills
Efficient and time-saving app
PROSWe use TimeLive to manage service-based contractors because it is easy for us to manage their billable hours. The app features and related services are centralized making work all the more easier.
CONSWe have been unable to customize our reports as we would require for our reporting function. Other than that it has been efficiently serving our needs
Vendor Response
Dear Customer, Thank you for your reply and we really appreciate that you have rated us. We would like to inform you that you can easily customize any existing TimeLive Report as per your requirement or can create your own unlimited reports within TimeLive. You can even create your own formulas to achieve desired reports. To understand and master this, here is our help file article, https://www.livetecs.com/timelivexhelp/1/en/topic/understanding-reports If you need any assistance, feel free to join us on Live Chat(http://livechat.livetecs.com)
Replied July 2018
Susan
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Great Solution, Great Value
Our firm is involved with managing clinical trials, and as such, are open to audits all the time. Our records must be very precise and very detailed. We needed a system that both employees and consultants could use to enter timesheets and expense reports - easily. We looked at a few solutions, but TimeLive fit our needs the best. It is very user friendly - so training staff was minimal. Set up, as in any new software program, was a bit intensive, only because we have a lot of projects with a lot of tasks assigned to them. Some of the staff use the Timer Button to record time, as they bounce around from project to project all day long. Others prefer entering time daily, as they only work on one or two projects. Customer Support has been amazing. Whenever I had a question about setting something up or running reports, they responded immediately. Usually it could be explained in a quick email, sometimes they showed me how to do things remotely. 100% of the time, they resolved my issues. I know I still have a lot to learn to utilize the program to its fullest potential, but we were up and running quickly with minimal resistance from the new users. Pricing for us was less expensive than what we were currently paying for our online expense report solution, plus we get the benefit that our users can do both timesheets and expense reports all in one program. A win-win all the way around. From the accounting department's perspective, the reporting is what sold us on the product. Reports are very easy to customize to your particular needs, for your client's needs, for auditor's needs. It definitely will speed things up when invoicing our clients at the end of the month. All in all, we are very happy with our purchase. If I had one suggestion to make, it would be to improve the documentation to include better explanations for each line of data entry. This way the customer understands not only the "how", but the "why" that field may or may not be critical for their circumstance.
Vendor Response
Thanks Susan for the detailed review and we are looking forward to improve as per your suggestion, hope to have long term business relations with your company.
Replied October 2016
Dani
Environmental Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Small company solution for time entry
Overall the timelive software is an okay solution to time management for a small company. Our company has grown and the software and support has not been able to keep up. We've had to write several of our own solutions to make the software compatible with quickbooks accounting software. We also internally hired a computer programmer to alter a few things for us.
PROSStraight forward, simple, easy to use.
CONSDoes not auto-save. Difficult to customize. No direct import with Quickbooks accounting.
Vendor Response
Thanks Dani for the review, we have complete integration available for quickbooks desktop and quickbooks online however if you need anything specific you can make a change request to our support and we will happily cater that.
Replied February 2017
Shawn
Management Consulting
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
TimeLive... Good price, good product, good support.
Our company is growing and unfortunately we out grew our existing time-sheet program due to its 80 user license limitation. The old software company wanted us to upgrade and pay a ridiculous amount of money every month and use a cloud only solution. We shopped around and found other companies wanting outrageous prices monthly for something similar. Then we found TimeLive. The price was decent and we wanted to host the software internally which they do offer. I do have to admit, its not easy to go with a totally different product but in the end its worth it and the software is working flawlessly. We have had some minor issues and questions and support has done an outstanding job getting those fixed and answering our questions. Very quick too which is a good surprise. Pros: -Price! You can't beat the cost compared to others out there. -Support is very good and quick. That's a huge plus. -Good product that works for most companies.
CONSIf you're going from one time-sheet solution to this one, there will be some importing/exporting steps you will have to do that takes some time. Its not hard once when you figure it out. The online instructions are sometimes vague but support can help you out if needed.
Travis
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Excellent Support
Support was absolutely fantastic, patient and determined to not leave a problem unresolved.
PROSAlthough I don't use this software as much I was recently tasked with updating from version 7.1.5 to the newest version 10.x.x - I found the process not as cut and dry as the instructions provided on the site however my support tech was wonderful in his abilities to perform an in place upgrade after the many challenges that arose.
CONSInterface was clunky and confusing but looks very much improved on the newest release.
Sanja
Public Relations and Communications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Such a great help!
The experience was quick and easy, and the Timelive expert was brilliant and extremely helpful - they showed me step-by-step how to make the changes that I needed. Thank you!
PROSEasy to navigate
CONSCrashes sometimes
Vendor Response
Thanks Sanja for the review. We are in a process to upgrade and make necessary changes in our server to streamline the software overall performance which might make you experience crashes for a while till we get it completely settled. We appreciate your commitment you showed and been with us for last 5 years. Looking forward to have you as our esteemed client for years to come.
Replied December 2016
David
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Support was exceptional! Thank you for all of your efforts and support
Price, value & excellent customer support. Tech support responded in less than five minutes on both of my support ticket issues. They are also consistently developing their product while staying on top of the latest coding tech.
CONSWish we could use MYSQL instead of SQL2014
Vendor Response
Dear David, Thank you for the review. We will keep providing you the same service in future as well. Regards,
Replied March 2018
Anonymous
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2018
Just Awesome Product to manage time spent on work by employees for employer.
We can customize the timesheet time areas as from - to time or total hours. Reporting feature is just awesome and we can pull out report from projects, clients to task level which i found most usefully.,
CONSBilling and Customization of Invoice. Some time some bugs occurs which and add wrong entires in system. One of bug in system is selecting currency when creating task which is by default set to default currency set in the admin option
Vendor Response
Thank you for your review. We are in continous process of improving our application and feedback such as yours, motivate us to provide you better service. Please let us know where exactly the issue you are facing. Please send an email at support@livetecs.com
Replied April 2018
swapnil
Information Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Great support
Cost saving
PROSsimplicity user friendly admin friendly feature management is nice easy reporting system and approval mechnism
CONSreport should be accessible for specific department/user, it should not be on role based access for reports
Vendor Response
Thank You Swapnil for using our software and we are looking forward to serve you and your company more to keep this business relation.
Replied July 2017
Frank
Banking, 11-50 employees
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Hard Working
Was provided detailed support and my problem was solved and I learned along the way. Though a frustrating issue, support walked me through the process.
PROSHighly flexible, fast response on support.
CONSRequires deep knowledge
Vendor Response
Thank you Frank for your feedback and looking forward to improve our services and serve you on longer run.
Replied April 2017
Helder
Capital Markets, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2023
Avaliação do TimeLive
No geral, o TimeLive é uma ótima ferramenta para economizar tempo e aumentar a produtividade da equipe.
PROSO TimeLive, esse software é muito fácil de usar e me ajuda bastante no meu trabalho. A interface é intuitiva e bem projetada, o que facilita a gestão de projetos e controle das horas. Além disso, tem várias funções que atendem todas as minhas necessidades, como criar tarefas, alocar recursos e gerar relatórios detalhados. Também gosto da integração com outros aplicativos e sistemas, facilita a sincronização dos dados.
CONSNão há nada que gostaria de pontuar, tenho estado satisfeito com esse programa.
Vendor Response
Dear Helder, Your kind words truly brightened our day, and we're thrilled to hear that you had such a great experience with us. At Livetecs, we're always committed to delivering the best possible features in TimeLive and its Support to our valued customers, and it's wonderful to know that our efforts have resonated with you. Your feedback means a lot to us, and it serves as a constant source of motivation for our team to continue striving for excellence. We're eager to learn more about your specific requirements and how we can further enhance your experience with us. If you have any suggestions, ideas, or specific needs that you'd like us to address, please don't hesitate to share them with us at feedback@livetecs.com. Your input is invaluable in helping us tailor our products to better meet your expectations. Once again, thank you for your kind words and for being a part of the Livetecs. We look forward to serving you for many years to come and ensuring that your experience with us remains exceptional. Regards, Livetecs Team sales@livetecs.com
Replied September 2023
Siddharth
Design, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Excellent Support by LiveTecs
Within one hour all the queries were nicely answered by showing demonstration. This was excellent!
PROSVery cost effective
CONSNeeds some help by excellent CSRs to use it to the best
Vendor Response
Thanks Siddharth for the appreciative review for our dedicated customer support, we are always inclined to provide best to our clients with value for money. Looking forward to work with you long term.
Replied October 2016
Andrew
Architecture & Planning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Timelive software
It is working great for our firm.
PROSNice and easy interface for time entry.
CONSInstall can be difficult for non computer savvy.
Vendor Response
Thank you for your positive response. We at Livetecs, always strive to offer our users our best services.
Replied April 2019
Nazem
Media Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great Software with Great Support
Best Timesheet Software with all possible options you may need,Very fast and friendly support, special thanks to support team
Vendor Response
Thanks Nazem for your precious feedback. Looking forward to work with you long term.
Replied August 2017
Matt
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2021
PMO Review
It was a decent software but it definitely lacked a lot of features that other software has
PROSIt was relatively bare bones but it got the job done when it came to time reporting and checking your costs
CONSIt was pretty clunky in a lot of areas, a lot of user friendly items did not exist, such as repeat time entry and other data entry points
Raghav
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Quite good, the issue was resolved quickly
it's easy to use. I use it on daily basis and its quite user-friendly I use it for my time recording and expenses and it's a good software to use
Vendor Response
Thanks Raghav for the review, our support team is always there to help you at their best, looking forward to long term business relations with you and your company.
Replied July 2017
Tan
Information Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Upgrade assistance
The tech was very helpful with my upgrade. He was very knowledgable. The software has a lot of features
CONSNeeds time to get use to to all the different features.
Vendor Response
Thank you for your response. We at Livetecs, always strive to provide best possible solution to the customer and give assistance as much as possible.
Replied February 2019
Mandar
Financial Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Very Good
Its a very well placed system with 24*7 customer service oriented professionals. I have used it quite well.
CONSNot only PMO, but others should also be allowed to put their queries... All the employees are coming the PMO for small small queries, that can be revolved by them by giving them access to this website
Vendor Response
Dear Mandar, Thank you for your review. We always strive to provide best possible service to our customers and make things transparent for the employees and the companies. Further, we do cater all employees issues but through TimeLive Administrator so that a Point of Contact will know the changes done in the application and its settings for their company.
Replied May 2018
Jason
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Outstanding Support
Xishan assisted me in quite a few issues I experienced in Timelive and he knew the answer to every one of them. He knows the product extremely well and could answer any of my questions with no hesitations. He went the extra mile and even showed me additional information I did not know about which was great! Xishan is a great person to have working at LiveTecs. Thank you to Xishan and LiveTecs for making your product such a success.
PROSIt feasibility in using it - Quick to setup and use.
CONSNothing that I can think of.
Vendor Response
Thank you Jason for your feedback, we are always looking forward to serve our clients better each time we observe the interaction, very soon we are launching our new layout, tutorial videos and documentation which we believe you will love it.
Replied October 2016
Osvaldo
Management Consulting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2016
GTKS Client Feedback
So far so good. My main concerns are on customization support. So far I have requested two customizations are the answers I am having is that there are no resources available. We stated that we are going to pay for these customizations.
PROSease of use
CONSToo many bugs I found in TOWP options that I detected due by performing audits against our payroll system
Vendor Response
Thanks for the review. We have noticed your requirements and one of our dedicated support executive will cater your needs. We are always committed to provide best support to our precious clients. Looking forward to serve you better.
Replied August 2016
Debbie
Wholesale, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Great software and value.
Very configurable. There is a learning curve but this software can likely be configured to suit most requirements. Company is very accommodating with quick support.
PROSVery configurable
CONSA bit of a learning curve and you really have to collaborate to configure well
Vendor Response
Thanks Debbie for the review, we are always open to provide best support to our clients and looking forward to work with you long term.
Replied February 2017
-
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2016
Not applicable
The system is good enough if it is only used to track time utilisation for each project. However, due to we currently use the entries for some other payment purposes as well, there are a lot of manual work that need to be done to remove certain entries to avoid double payment.
PROSApproval matrix project does allow more than 1 manager to approve the time entries.
CONSIt only allow the routing based on project approval matrix.
Vendor Response
Hi, Thank you for the review. Would you kindly share with us your contact information so we can discuss with you about your concerns. Thanks, Livetecs Sales.
Replied August 2016
Hedy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Thank you for great support
I had problem installing the software. I contacted customer support. Every time the response has been quick and very helpful. Thanks Azlan for your help.
Vendor Response
Thank you so much Hedy for the review, we are always looking forward to serve our clients at best and we are soon coming up with some upgrades which will enhance your experience with our product further.
Replied September 2016
Ajit
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Overall Good package
I am using this tool from more than 6 years and found very easy going to tool with adequate feature for time submission. Good customer support too. Thanks..
PROSEasy going..
CONSNothing in specific
Vendor Response
Thank you Ajit, looking forward to serve you many more years.
Replied April 2017
Pia A
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
User friendly and customizable
It takes a little time to work it around, but once you understand the system, it works properly accordingly to our requirements . Technical support is very fast and efficient.
Vendor Response
Thanks Pia A for the review. looking forward to serve you and your firm long term.
Replied February 2017