I only wish I had discovered it sooner!

So easy to use. After 20+ years using ACT!, making this change was the best decision I ever made!

There are no con's to using Prezly... Not one.

The team is supportive and helpful and customer service is top notch.

I had been sending out press releases for years using Constant Contact and iContact but was introduced to Prezly by a business associate. I think it is a great option to manage all PR contacts on multiple lists, tag them by media type or client, set up newsrooms, add in photography and blast out. You can also track who is opening your releases and pitches.

Some of the features don’t really work like seeing who is clicking through to a client website or who has opened pitches but I am sure they are working on that.

For now on, I'm only using Prezly as a database (not as a way to send press releases). Why is it so? Because I still miss some functionalities to be able to do so. We're working as a team on different client, and sometimes, I'd like my colleagues to have a look at the list of journalists/bloggers I selected. With Prezly, it is not possible to save a list, make comments and tracked adaptations. I also miss a place to put the unique visitors/month for a blog (not ideal to use the comments sections). Anyway, Prezly is really easy to use! Everything is logical and well designed.

Overall: just a great experience. Prezly is the Rolls Royce of PR platforms. ;-)

Prezly is incredibly user-friendly. It is probably one of the best PR tools out there, offering great customizability in its features, a lot of options for tailoring press releases, campaigns, newsrooms etc to your personal needs. Many option to ensure continuity in branding. But the very best part is the incredible customer support. The Prezly team is VERY responsive and is generally just great in tackling problems head-on. They are super transparent and will always come back to you with a solution.

The only thing that is a bit of a hurdle for Prezly is the pricing. Even though you get incredible value for money, rates can be quite steep for companies on a tight budget. Other than that: no downsides.

Being able to add stories is one thing, but to add video or pictures to your story is a game changer.

I’m all about organization. That means utilizing categories to help flow is necessary, but categories are not available on the first tier level plan of newsrooms. Instead I have to come up with other ways to make categories within a program that makes them. It adds time to the process.

We are a small non-profit organization that needed to create and maintain communication with different audiences: funders, donors, team, community, media, other institutions, etc. Prezly gave us the opportunity to communicate with all of these audiences using a simple and smart interface.

The software is in constant update and upgrade, this is important. Ease of creating content. Possibility to create newsrooms in different languages. Mailbox integration. Contact enrichment.

Not being able to customize the captions of images. Not being able to create columns easily without going back to a developer. Not being able to create permissions for newsrooms (newsrooms accessed through a password only).

Using Prezly really streamlines our work. We can send press releases tailored to very selected distribution lists saving us time and helping us being more targeted. Also, we have cut down on email traffic since we switched to Prezly and the software is key to assess who is very much engaged with our news and the content we push out and who isn't!

Prezly is extremely easy to use and clear. I love being able to have all of our media contacts in one place and to keep them incredibly organised. Also, I appreciate that newsrooms are available so that our clients' latest and past releases can all be easily found and shared with the appropriate journalist, also through Prezly.

It would be useful to add in the possibility to add WeChat's profiles for the media based in China as this is the main channel used for communication.

We were searching for a platform we could work with in order to teach our students how to write press releases in the social media ages. Such was the largely negative response that we received from Prezly's competitors that I funded my own simple app. Then Prezly came along and they recognised that our students could well be customers of the future. Prezly is intuitive, comfortable to use and extremely powerful as a one stop PR shop. Support is excellent. Even when we had a glitch on billing, they restored access at the weekend immediately upon the ticket being raised. I have no hesitation in recommending Prezly to any forward thinking PR agency or indeed trainer like myself.

At first I felt that the contact building element was not quite as strong as the competition, but then again Prezly is GDPR friendly and it is a case of building your own contacts. Otherwise spamming hundreds of contacts is simply unethical and doesn't work as a tactic anyway. Possibly it could be improved with a press release template wizard and maybe the equivalent for feature/blog writing. What is for sure that the team listens and acts. So I am sure these features will come on board eventually if enough of us request them.

the current features are fairly effective for successful PR campaigns and the cost is fairly reasonable. The backing of support team too is satisfactory.

the contacts building feature of Prezly is fairly modern and effective for a PR platform. Plezly have understood the importance of this feature (after all communications are with and for people who are our potential customers) and have given a lot of weight on building a profitable client base. Building relationships with the right contacts eventually leads to broadening the client base through references by existing contacts. Its good that Prezly have identified the importance of this fact. The media management feature too is creatively incorporated to publish and share effective and attractive press releases. Ability to create personalized multimedia pitches and campaigns, news rooms etc. are all features what are expected of a PR platform and Prezly have professionally incorporated them in order to conduct awareness campaigns among our prospective clientele thereby maximize our sales revenue.

doesn’t see any feature that we dislike, however in time with the help of customer suggestions many additional features will evolve for the benefit of the users.

Very positive experience: - Easy to use and set up press campaigns. - Great support team in case of questions of bottle necks.

- Easiness of usage - Great support team

None (at the moment)

Prezly is a very user-friendly system. Uploading lists that you have made over the years, making attractive press files, selecting and contacting journalists, the system does it all. It's quick, it's updated regurlarly, the help desk is swift and friendly if ever you need them.

In the beginning (4 years ago), there were items that didn't feel very fluent. The help desk helped sort this out, and prezly changed those items over the years. I'm happy with this software.

We are saving time by using Prezly, we are distributing huge files without worries of them bouncing back and we are easily targeting the right audience by using Prezly. We have used Prezly for more more than 3 years now and we are happy with the service as well as the support from the team.

I use various features on Prezly but of these, the most impactful ones are the media tags, email campaigns and emailer open rate reports. Gone are the days when I would have to pitch to each and every journalist on my contact list via email. Prezly has lightened my load by creating tags that I use to send timely, relevant content to very specific journalists interested in a particular subject rather than spraying and praying the content will be used. Prezly has also helped to send bigger multimedia files at once including videos, audio, photographs, press releases, or graphics without worrying about the size of the file. You cannot do this with emails, hence Prezly has come in handy. To add a cherry on top, Prezly gives reports on how an email campaign was received by the recipients. This helps me follow up with journalists who will have opened the campaign with much confidence and ask if they will publish the content or if they are interested in getting more information or doing interviews.

I have not personally worked with segments much, so it's one area I would love to try out at some stage. I have also often asked if there is a way Prezly can have an all-in-one package where they also offer media monitoring for the emailers we send out in terms of the actual coverage from media outlets. The reason is that it becomes costly for us to then source out the media monitoring service to another company, but if Prezly can have this service as well that would be appreciated.

Very positive, would definitely recommend the software to others.

What I like most about Prezly is its user interface, which is really user friendly. I also like the structure, for instance, you can see clearly the split between Contacts - Stories - Campaigns - Coverage sections, and you know exactly what you are supposed to do in each section. Populating the contacts is straightforward. Building press releases also takes minutes. One of the key benefits is Prezly's support team. You can just use the live chat option and somebody will always be there to respond your question and help.

The only thing I would suggest to the Prezly team is to maybe experiment a bit less with the press release builder function ;) some of the updates are really good and some of the layout changes I feel are unnecessary. As they say, if something isn't broken why to fix it? :)

Prezly makes it easy to pitch EVERY DAY. The service is second-to-none and vastly better than the previous product we switched from.

Prezly is a CRM sales tool for media outreach - I earn more media / close more deals. It is intuitive, the user experience is thought through very well, the campaign reporting function saves me time by showing me which media has engaged with my pitches so I don't waste time following up on the media who haven't, and functions well on mobile devices.

My team has not encountered any problems in our 2+ years using Prezly. I would like to see Prezly develop a coverage recap tool.

Since we signed up for Prezly, I’ve spent time giving feedback to their product development team and they’ve been great at implementing features, squashing bugs, and making improvements.

My company provides media relationship services to several clients, including a large electronics manufacturer. We use Prezly all day, every day. We track coverage, send out press releases (with galleries and embedded videos and downloads), we make pitches, we track addresses and changes to staffing in the media. We would not be able to function as well without Prezly—we’d have to cobble together several other services to get most of the features.

We’d like to see them add a coverage tracking reporting system, but know they’re working on it as part of their long term goals.

Good solution that has all the must-have functions that a PR database needs. Would be great if you could also search for journalists

easy to use! you can synchronise it with your email account. Nice to have an overview of opening rates and reply rate. Easy to import and export excel sheets with journalist details, easy option to filter and create segments

Attachments don't look great in emails, it is difficult to insert smaller pictures or logo of company. Also, the analysis ans monitoring of campaigns could be better and illustrated visually

- long-term experience with the software (over 5 years) - happy to see a Belgian startup grow up to an international platform - very user-friendly interface - it's almost self-explicatory - very responsive client service team - you can easily reach out via chat and they really react fast - constant developments and improvements make Prezly's added value increase with each new release

- great overview of data per contact, easy to update with new info - in general a very user-friendly interface - very responsive client service team

- lack of personalisation options when sending stories out, however this improved a lot with the new story editor - when merging two contacts, it's not always clear which info will be kept

I started use Prezly 5 years ago and since that day, my working life has literally changed! I work on pr and media relations. I use Prezly everyday and it gives me the opportunity of managing contents and relations in a very effective way, saving a lot of time. I really appreciate the continue work in developing the system in order to find always new solutions for improving the platform. I highly recommend it!

I have to admit that there is nothing i would change or that I don't like . The Prezly team always work to improve the platform and they are always open to listen users feedbacks.

Ease of use, great contacts list, nice tracking over coverage ratio per user, stories and online versions of press releases. The Team is very open to feedback and quickly comes with solutions.

No built-in monitoring of results, no reporting tools to use and share with clients, no statistics on submitted coverage

A powerful no-nonsense tool for effective PR-work

It's robust, easy to use and provides me with essential tools to go along my daily work as a press officer. Prezly meets my demands perfectly and I'm hoping to see it evolve even further. Excellent customer support and library for inspiration.

I believe there are still a ot of possibilities when it comes to analytics.

We stumbled across Prezly when searching for a way to execute SEO link building with a PR-style broadcasting model. We needed something that could deal with powerful multimedia, management of contacts and a personal touch. Prezly was everything we needed.

Prezly is a fantastic bit of kit that takes out all the pains of managing a traditional PR operation. Dealing with hi res images, links, videos, assets and copy has never been so easy, both for the PR team and the influencers on the receiving end of the release. The CRM functionality also means that keeping track of relationships is swift and effective.

There's not much I dislike. Prezly is still feels like a start up so may not have all the functionality of other PR systems like Cision or Bullhorn but it's also 1/10th of the cost. Not just that but the Prezly team are very receptive to feedback and we've had great responses to our development suggestions.

Positive. We couldn't do our work without it.

The ability to create a customized newsroom with all of your stories in it is a very useful tool for engaging with media, and the ability to customize your database and utilize for campaigns has become part of our everyday processes.

Additional customization in the story templates would be appreciated so that we could add more content types (i.e. imbedded streaming music, etc.)

I like the ease of use, everything is clearly visible to all my clients. I use it daily to update my contact list

in terms of layout, I would like a little more flexibility. for the contacts, the influencers, I would like to have more visibility on their profile and that is updated live

The software is incredibly user friendly and intuitive. The Prezly team is really quick and always available, which was a huge help during my onboarding. The ability to manage and update contacts, develop content and issue press releases all on one platform is great. This is truly an all-in-one, streamlined PR solution.

The one area that could use improvement is the search functionality within the coverage tracker. This is a brand new capability, so I imagine it will be improved soon.

Prezly has made keeping track of our contacts and sending emails with lots of images much more organized. It's great to have a hub for everything.

Prezly has made storing contacts and sending out emails with many images a breeze. The new updates to the user-experience are fantastic.

At the moment, when creating a new Prezly story, the old story editor is the default option, forcing out to choose the new story editor afterwards - despite the 'new' story editor being out for months. I think the new editor should be the default option when starting a new story.