All Prowly Reviews
1-17 of 17 Reviews
Sort by
Ellie
Verified reviewer
Entertainment, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Great product for PR on a budget!
Overall for the price I am very happy with this product
PROSPricing is great. Database is pretty good, really easy to use.
CONSStill kind of new so database isnt huge, emails can be sent out through the platform in bulk but when someone responds it goes to your personal email and you have to respond individually, which is good for some situations but time consuming and not efficient in some cases.
Reason for choosing Prowly
Price and features, mostly ease of use.
Vendor Response
Thank you for your review, Ellie! An in-app inbox is one of the features that are in our plans for the future.
Replied July 2020
Brad
Public Relations and Communications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
No brainer
As newsrooms get cut, our job of connecting with reporters gets harder and harder. Prowly allows for targeted campaigns and one-off releases with metrics on open rates and clicks. The Prowly team is incredibly responsive and has been very helpful as I learned how to best use the tool (I need to do more of this).
PROSProwly is a solid media database that helps me target journalists, bloggers and even the elusive freelance reporters we all struggle to find. It's distribution feature gives me valuable metrics allowing me to show clients exactly what we've done to get them coverage. Plus - it is very affordable especially when looking at SaaS like Cision.
CONSThere is a lot of horsepower to Prowly, and a few months in, I'm not sure I'm using it to full effect. I probably needed to spend more time on training.
Reason for choosing Prowly
I have used both Cision and Meltwater in the past, and Prowly's customer service, affordability win the day. Their UI is mostly intuitive and their database of journalists is comparable.
Vendor Response
Thank you for your review, Brad! Our Customer Success team will be more than happy to have another training session with you so you can make the most out of Prowly.
Replied March 2020
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2021
Buggy Platform, Terrible Support
Very dissatisfied with support and platform. Specifically support whose response to why my email didn't go out for 2 days was that they experienced technical issues however these were never relayed to customers and they refuse to refund when their system had technical issues.
PROSN/A - i purchased this because I use SEMRush who recently acquired them however as a PR tool Prowly has many bugs and doesn't compare at all to other products available.
CONSHaving used other PR platforms, this one is very buggy and support is terrible. Their 7-day trial doesn't give you a good feel for the product, so I had to purchase a month to evaluate..and then the system failed to send a PR pitch i had queued up for two days, and after putting in 2 support tickets and emailing our sales rep, we got no reply. Stay away! Other platforms might be a bit more pricey but are reliable and have great service.
Reasons for switching to Prowly
I thought (wrongly) this would be a better platform
Dawn
Verified reviewer
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed January 2021
Great Monitoring Tool For Medium Sized Businesses With Large Online Presence
Overall, Prowly has done exactly what I hoped it would do- make me more efficient when using my own social media marketing platforms for my business. I do wish I could find a software program that allowed me to do exactly what Prowly does while also allowing me to completely manage my social medias. But for the price, and the intuitive interface- I'm very happy with Prowly.
PROSMy biggest issue as a small business owner who markets their brand primarily online has been making sure that I respond to all social media complaints. We often receive questions and comments from customers that I just don't see- because I'm not actively searching for them every day. Meltwater actually alerts me to times when my business is mentioned- when questions are asked or when problems arise. This helps ensure my customers get the fastest response possible, essentially making my online image appear more customer oriented and professional.
CONSThe application is essentially ONLY for monitoring. It doesn't necessarily help you manage your social media- it just makes you aware of aspects within different social media platforms that impact your business. Times your business is mentioned or analytics regarding your business niche.
Marta
Marketing and Advertising, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Modern and effective place for brand positioning
I notice many positive aspects when using the PRowly press office. Apart from the obvious, i.e. intuitiveness, transparency and modernity. This tool allows me to build a strong image of a professional brand. The design of the office itself, the possibility of displaying the brand and, at the end, joining it with journalists is a brilliant and industrial solution for me. I recommend to test - after this period it is impossible to give up this tool!
CONSThere is one thing which is rarely hard to do - matching photos from my partners to the 1260x600 format. I always get 1200x600 and there is a challange to resize it.
Anonymous
1 employee
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
Terrible Experience
I'm incredibly unhappy with my experience given the fact that the functions I would've like to work didn't work for me. In addition it was my understanding Prowly was a newswire service which is really what I was looking for. I signed up for the service just a few days ago, had a call with the consultant and when I realized it wasn't what I wanted or needed I asked to cancel and for a refund. The consultant simply told me they wouldn't return my money, even though I have gotten absolutely no value from the software and was charged over $300 for something I won't use. Very disappointed. Also I saw ads that Prowly has $115 services so again I don't know why I was charged so much. The company just seems deceptive. Tip for Prowly going forward: Most software companies reach out prior to the purchase to do a demo and answer questions before a purchase is made. IF that was done then I wouldn't have had this problem.
PROSThere's really nothing about the software that worked for me.
CONS1) It was my understanding I was signing up for a newswire service. Perhaps that's my fault, however the way that my cancellation was handled is unacceptable to me, as a small business owner. Treat the customer in a way that you can win them back, not the opposite. 2) I'm not sure if they outright advertise as a newswire service but the fact that they come up in Google along with other newswires shows that they are using the "newswire" term in SEO to compete with other services, which again, to me is wrong. 3) The functions I actually used did not work for me - analytics (was not able to see exactly who clicked etcd) and the data export function.
Reason for choosing Prowly
For some reason I thought PRowly had more to offer because of the advertisement I saw. I obviously didn't do enough research prior to purchasing.
Urszula
Public Relations and Communications, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Easy&Fun
I save a lot of time and can monitor the effects of my shipment
PROSProwly helps me create texts in an attractive form and facilitates their mass distribution. At the same time, it gives journalists a sense of personalisation of their messages.
CONSI don't like the fact that I can't add attachments to the email, but I understand that it makes the email less likely to get into spam
Reason for choosing Prowly
I do not know others ;)
Vendor Response
Thank you, Urszula! We really appreciate your kind words.
Replied March 2020
¿ukasz
Online Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
The best tool for communications pros!
Prowly makes it all. CRM, pitch, media, stories. The product is everything I need in my everyday work. I have space to write, to promote, to send, to analise. I can't imagine my job without it.
Krzysztof
Marketing and Advertising, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Public Relations and Communications,
Prowly makes it all. I can manage my contacts CRM, pitch journalists, and bring interesting stories. Prowly is product that helps me and my team in daily work.
CONSThere are no cons except price so i do not now what else ;)
Francis
Entertainment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Beware of Scam!
Horrible experience, wasted money on their "services" and hopefully if you are reading this review, you won't do the same and go through this same problem!
PROSThe promise of getting industry contacts for media pitch coverage is completely false.
CONSI paid over $200 for an outdated database of emails that half of them bounced back. I contacted their customer service and they basically told me there was nothing they could do about it. I wasted a lot of money and they don't seem to care, complete scam! Do not trust this platform!
Dominika
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2017
Best product ever
I believe that every article, every advisory opportunity, every interaction with a client should make the working world better than it was before... and Prowly is helping us to make it real.
PROSEverything
Monika
Hospitality, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
An absolute game changer
I love it how innovative it is and I'd recommend it to all PR professionals.
PROSIt's extremely user friendly and the support is perfect. I like all the features, such as: social media links, easy access to the articles' authors contact details etc.
CONSNothing comes to my mind, really. I didn't meet any obstacles while using the software and it met all my expectations.
Vendor Response
Thank you, Monika! Your positive feedback means a lot to us.
Replied March 2020
Marcin
Public Relations and Communications, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great tool for PR pros!
The easiest way to comunicate with journalists and consumers via your newsroom/brand journal. The best customer support ever. :)
Krzysztof
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great tool for companies looking for PR supporter
I have used Prowly's software for quite long time, about 6 months for now. I did not have any problems with guidance or user's interface. I recommend Prowly's software as the best one in its category.
Lukasz
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Best PR tool on the market
We tried couple of PR tools, but eventually chose Prowly and we are extremely happy with everything it provides - the features (especially brand journal!), customer support (very responsive), and the ease of use (all features packed in the great design and well-thought interface). I am pretty sure you will love Prowly, once you try it!
Kaya
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Great all in one tool for your PR efforts
Prowly allows you to keep all your PR efforts in one place. You create an interactive content to share it with your media contacts via CRM module and/or to publish in your brand journal (an awesome new version of your old boring newsroom!).
Anonymous
11-50 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Limited and basic software
Canceling and getting a refund was a challenge. They do not offer refunds and it took multiple attempts to cancel.
PROSIt looked good to begin with, I read good review but software was very disappointing.
CONSThere are many limitations even on the paid plan. You can find much better services, with less limitations for a fraction of the price.