Thank you for your feedback, Pablo! Our goal is indeed to provide an easy-to-use yet powerful software that facilitates analyses of any kind of qualitative data in any kind of project. In addition, ATLAS.ti is the only software that offers full functionality (including many powerful tools that use artificial intelligence to automatically code your data) and cross-platform access (Windows, Mac, and Web) in all of our ATLAS.ti Desktop+Web licenses. With an active license subscription, you can also count on all upgrades to new generations of the software completely free of charge. It is very important for us to always be available to help all our users, because our mission is to make qualitative analysis easier for everyone, everywhere in the world. That's why we offer free support 24 hours a day, 5 days a week, via chat, phone, and email. Given all this, we believe that your rating of the value for money is unfair. However, we want to make sure ATLAS.ti is meeting all researchers' needs, and if you ever have any further questions or comments, please don't hesitate to reach out to us. We also hear you loud and clear about the need for storing projects online to effortlessly access them across computers, and we're glad to say that our latest release includes a cloud storage options for ATLAS.ti Windows and Mac projects! With version 23, it is now possible to save your projects directly in the cloud, and you can access them again when you log into your ATLAS.ti account on any other computer (Windows or Mac). In other words, there is never any need for you to enter the ATLAS.ti directory stored on your computer, because you can simply upload your projects to the cloud storage and work on ATLAS.ti Windows or Mac with 100% transferability back and forth. If you ever want to work in ATLAS.ti Web, you can also import your ATLAS.ti Windows/Mac or vice versa. The upgrade to version 23 is free for everyone with an active ATLAS.ti subscription, just log in to my.atlasti.com to enjoy the latest generation of the software. If you don't have an ATLAS.ti license subscription yet, you can already get started with version 23 for free with the trial version. We wish you all the best in your work with ATLAS.ti!

Replied March 2023

Hi Charles, thank you for sharing your experience with us! We are glad to hear that ATLAS.ti has been a valuable tool for you to blend qualitative and quantitative research in your behavioral sciences studies. We strive to provide a user-friendly interface that can complement various methodologies and analytical approaches. Additionally, you can easily export your ATLAS.ti project into a format that can be directly imported into other statistical analysis software, such as SPSS or R. Our video tutorials on ATLAS.ti will aid you in commencing your work, steer clear of prevalent software errors, and enhance the efficiency and enjoyment of your projects. We are delighted that our YouTube videos have assisted you in becoming an ATLAS.ti expert. We also appreciate your feedback about using binary operations, and we also have dedicated articles and videos about making effective use of the different operations that can be queried in ATLAS.ti. In addition, ATLAS.ti version 23 brings many exciting features, including cloud collaboration in Windows and Mac, new code co-occurrence tools, advanced AI-powered auto-coding, UX enhancements and new visualisations. If you ever have any questions, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you the best in your work with ATLAS.ti!

Replied March 2023

Hello Farnaz, thank you for sharing your feedback. After getting a license, it just needs to be activated in your ATLAS.ti account page and then you can use it. I can see you contacted us through our live chat support on Friday, October 21st, because you purchased an ATLAS.ti Web-only license but you were trying to activate it in ATLAS.ti Desktop. You then received a refund for your Web-only license, and you purchased a Desktop+Web license on this same day, October 21st, and our student licenses team confirmed your student license was delivered to you on the same day, Friday October 21st. On Monday, October 24th, you wrote us saying you needed help activating your license, and our team wrote back to you 90 minutes later confirming you had successfully activated your ATLAS.ti Desktop+Web license. You wrote us back 45 minutes later saying you were having a problem activating your license, our team checked the license system, manually activated your license for you, then wrote you confirming everything was working correctly less than 5 hours after your last message. The problem occurred because you were still trying to activate your first ATLAS.ti Web-only license which you subsequently cancelled, but if you had tried activating your new ATLAS.ti Desktop+Web license, then it would have been activated immediately. Moreover, if you had emptied your cache, you would have seen all changes right away, as you mentioned you had to refresh the page many times, but this is simply a characteristic of specific web browswer clients and is not related to our Web version software. Moreover, the software has been running fine and we have not received any crash reports. As you can see, your statements are not true, and we did not create any problem. It was you who first bought the wrong software then entered it in the wrong place and then wrote harsh accusations about us although we were very well performing and did everything to correct your mistakes. Your rating is therefore unfair. I hope you have found ATLAS.ti helpful for your analysis since then, and we do appreciate your feedback because we place great importance on supporting all of our users around the world. That is why we offer live chat, telephone, and email support 24 hours a day, 5 days a week. In the past year, we have received 91% positive ratings for our user support. If you ever have any other questions or comments, please count on our support, and you can always contact us at general@support.atlasti.com so that we can promptly assist you.

Replied February 2023

Dear Tamiris, thank you for sharing your feedback! We're happy to hear that ATLAS.ti has proved to be a straightforward and comprehensive workbench. We also appreciate your feedback about exporting visual displays in ATLAS.ti Mac and providing more information about the AI tools. In ATLAS.ti Mac it is already possible to export tables, Sankey diagrams, networks, clouds, and more (https://doc.atlasti.com/ManualMac/Reports/ReportTypes.html). If you ever have a question about how to export something, please count on our support. We are here for you, at no additional cost, via live chat, telephone, and email, 24 hours a day, 5 days a week. We are also happy to provide any information about our AI tools (https://atlasti.com/atlas-ti-ai-lab-accelerating-innovation-for-data-analysis). The outputs from the AI tools always depend on the inputted data, so there will be natural variations. Please don't hesitate to contact us and we'll be happy to guide you. We're here to help you succeed!

Replied February 2024

Dear Andrew, thank you very much for your feedback! We're delighted to hear that ATLAS.ti has been easy and simple for you to use, and we welcome you to the ATLAS.ti community! Indeed, in our 2022 user survey, we found that 97% of our users value how easy it is to use ATLAS.ti. Our developers are continuously working to incorporate powerful features with intuitive design, including the latest developments in AI, such as Conversational AI, AI Coding, AI Summaries, AI code suggestions, and more. In case you ever have any questions about how to do something in ATLAS.ti, please count on our support. We strive to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us via live chat, telephone, and email, 24 hours a day, 5 days a week. A member of our team will always be happy to guide you through any part of using the software. We wish you all the best in your research!

Replied November 2023

Dear Rolando, thank you very much for your feedback! We are glad to hear that you have found ATLAS.ti to be accessible and powerful. We strive to make qualitative research easier for everyone, everywhere. That is why we have a dedicated team available to help 24 hours a day, 5 days a week, via live chat, telephone, and email. We also provide various free learning resources such as manuals, video tutorials, webinars, and sample projects on our website. The free version of ATLAS.ti is available to everyone around the world, and it's a great way to get started with your project. Once you obtain a license, you can continue working on the project you began in the free trial version. ATLAS.ti is the only qualitative data analysis software to offer all features in one package, so that one flat fee is paid and there are no hidden costs or surprises. All software upgrades are included for free during your subscription period, and the subscription can be cancelled whenever you wish from your ATLAS.ti account page. In case it helps, we offer student licenses that come with a significantly reduced cost. Moreover, if an ATLAS.ti Desktop+Web license is still too steep, students and other users can work with just ATLAS.ti Web, which has a very low monthly subscription that can be canceled as soon as they are finished utilizing ATLAS.ti. We also appreciate your positive feedback about ATLAS.ti Web and ATLAS.ti's AI tools that are available in ATLAS.ti Web, Windows, and Mac. Our AI Lab is continuously working to bring the latest that AI has to offer to everyone's fingertips -- including AI Summaries, AI Coding, and automatically coding for sentiments, concepts, opinions, entities, and more. If you ever have any other questions or comments, please count on our support. We wish you all the best in your research!

Replied October 2023

Dear Cristina, thank you very much for sharing your experience! We're very happy to learn that ATLAS.ti Web made it possible for you and your team to collaborate on your project. Since ATLAS.ti Web is based fully online, it has the unique potential to allow researchers to work together in real time on the same project. Our mission is to make qualitative research easier for everyone, everywhere, and teamwork is such an important part of research that we are glad that ATLAS.ti Web can take the headache out of managing different files and conflicting changes. Our developers are continuously working to further optimize ATLAS.ti Web, so you can expect even more powerful and easy to use features in the future, including tools to analyze patterns among codes. In the meanwhile, please feel free to move your ATLAS.ti Web project to ATLAS.ti Windows or Mac to enjoy any of the other features included in the Desktop version, such as the code co-occurrence analysis tool. Later you can always move your project back to ATLAS.ti Web, because ATLAS.ti includes compatibility between all our platforms. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023

Dear Valentina, thank you very much for your feedback! We're thrilled that you find ATLAS.ti intuitive to use for your coding. We understand that coding is one of the most essential aspects of qualitative research, which is why we have placed great importance in making this as comfortable as possible for any researcher, working in any area or research project. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We also hear you loud and clear regarding the colors available for codes. A range of colors is already included, and together with code groups, folders, and hierarchical structuring, you can organize your code list in a variety of ways. We sincerely appreciate your feedback, and we will work to offer even more color options for codes so that you can organize your codes in whichever way suits you best. If you ever have any questions or comments, please count on our support. We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied July 2023

Dear Lara, thank you very much for your feedback! We're delighted to hear that you had a great experience with our user support team. We place high priority in the security of your data, and you can always rest assured that your projects are saved to your local computer when using ATLAS.ti Desktop (there is also an autosave feature in case your computer suddenly turns off while you're using ATLAS.ti). You can also save safe backup copies of your project by uploading them to the cloud storage or exporting your projects. If you ever have any questions, a member of our team will always be happy to guide you through any part of using the software. Our mission is to make qualitative research easier for everyone, everywhere, and a big part of that is always being there for our users. You can always contact us for free via live chat, telephone, and email, 24 hours a day, 5 days a week. We wish you all the best in your research!

Replied March 2024

Dear Umay, thank you very much for your feedback! We're delighted to hear that you find ATLAS.ti to be user friendly and that it's helped you analyze all your qualitative data, including images, videos, and transcripts. Indeed, ATLAS.ti is designed to help make qualitative research easier for everyone, everywhere, so that you can unleash your creativity in your research! Regarding teamwork, you can indeed collaborate in real time in ATLAS.ti Web. In ATLAS.ti Desktop, multiple can also work at the same time, and this is precisely what we recommend. Everyone can simply work on a copy of the same project, then all those projects can be merged together into one: https://manuals.atlasti.com/Win/en/manual/Team/TeamWork.html We also strongly value being there for our users, which is why we provide free support 24 hours a day, 5 days a week, via live chat, telephone, and email. Please count on our support if you ever have any questions or comments, we wish you all the best in your research!

Replied May 2024

Hi Dawn, thank you very much for your feedback! We are really glad that you have found our ATLAS.ti applications to be an optimal and helpful substitution for on-hand data-analysis. Indeed, the current ATLAS.ti applications do not have any limit in terms of the size and amount of data that can be imported and analyzed through the application. We are glad that our support team has been able to help you with your specific needs, and please feel free to take advantage of our free live chat, telephone, and email support 24 hours a day, 5 days a week if you ever have any further questions or concerns. We wish you all the best in your work with ATLAS.ti!

Replied January 2023

Hi Victor, thank you so much for your feedback. We are very glad to hear that ATLAS.ti's diagrams have added professionalism to your reports that clients have found informative, illustrative, and attractive! Indeed, we strive to make it easy to gather rich insights from qualitative data, and being able to display data in different ways is an essential part of this. We also appreciate your feedback about the bar charts. Our developers are continuously incorporating new features, and if you ever have any other suggestions or questions, please write to general@support.atlasti.com. You can always count on our support, and we hope ATLAS.ti serves you well in all your qualitative research projects!

Replied December 2022

Hi Alireza, thank you very much for your feedback! We're glad to hear that you find the ATLAS.ti user management system to be efficient. ATLAS.ti multi-user licenses can be shared with as many people as you wish, and the ATLAS.ti account page makes it easy for license admins to see who is using the license and invite or block users. Whenever someone logs out of ATLAS.ti, their seat is immediately freed up for anyone else to use by logging into ATLAS.ti Windows, Mac, or Web. In addition, projects can be moved back-and-forth between ATLAS.ti Windows and Mac with 100% compatibility, and projects can be imported between ATLAS.ti Windows/Mac and ATLAS.ti Web. We strive to make sure licenses are being used as efficiently as possible so that you can always share access with anyone who needs it, regardless of which ATLAS.ti platform they are using. We also understand that an annual subscription may not be desirable for institutional budgets and approval processes, and that is why we also offer the option to subscribe to the license for 3 years. That way, you do not need to renew the subscription each year. We hope you find this helpful, and if you ever have any questions or doubts, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied March 2023

Dear Belinda, thank you very much for your feedback! We are delighted to hear that ATLAS.ti Web, with its low monthly subscription, provided an ideal solution for you and your fellow graduate students. We strive to make qualitative research easier for everyone, everywhere, which is why we offer this flexible option with a very low price, especially for students. In addition, we strongly value being there for all our users, which is why we have a dedicated team that is always happy to help, 24 hours a day, 5 days a week, via live chat, email, and telephone. We are glad that our team was quick and effective in guiding your through the research process. Indeed, ATLAS.ti can automatically organize and pre-code Excel data via the integrated survey import option so that you can get the most out of your Excel data. If you ever have any other questions or comments, please count on our support, we are here for you! We wish you all the best with your thesis and research projects!

Replied October 2023

Hi David, thank you for providing your feedback! We are delighted to know that ATLAS.ti has been a great tool for your research needs. Our team is always working to improve and innovate in order to provide the best experience for our users. We're also glad to hear that our export options and connectivity with other software are helpful for your research needs. We understand the importance of data in qualitative research, and we're proud to offer a powerful platform for analyzing textual and visual information, as well as images, maps, and other types of data. We're committed to helping researchers stay organized and focused on what matters most in their work. We're also happy to hear that you find our user interface to be intuitive and user-friendly. Our mission is to make qualitative research easier for everyone, everywhere. That's why we really value being there for our users and listening to your feedback. If you ever have any questions or comments, please count on our support, 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied March 2023

Hi Peying, thank you very much for your feedback. We're glad to hear that you've found ATLAS.ti to be user friendly and our support team to be quick and helpful. We place great importance in always being there for our users. That is why we offer support 24 hours a day, 5 days a week, via live chat, telephone, and email. Whatever questions you may have, we are here for you! We also appreciate your feedback about our AI Summaries tool. Gaining instant summaries of any text document can help give insights about the contents of your data and potential emergent themes. You're right that only human researchers have unique sensitivity to their data and research question, but we hope our AI-powered tools, such as AI Coding and AI-suggested codes, can be powerful complements to your research. Our developers are continuously working to balance intuitive functionality with powerful features, to make qualitative research easier for everyone, everywhere. We also have a dedicated AI Lab that is always working to bring the latest developments in AI to your fingertips. Please count on our support if you ever have any other questions or comments. We wish you all the best in your research!

Replied October 2023

Hi Mohd Ikhwan, thank you for sharing your feedback! We are glad to hear that ATLAS.ti has been so helpful for your literature reviews (as well as your data analysis). Our mission is to facilitate all sorts of analysis and research, including literature reviews. We also understand that it can be very valuable to have some guidance to learn how to use ATLAS.ti Windows or Mac, and we provide a variety of free and premium trainings in our ATLAS.ti Academy: https://atlasti.com/trainings Thanks again for your feedback, and please count on our support if you ever have any other questions or comments.

Replied September 2022

Hi Zuleida, thank you very much for your feedback! We're glad to hear you've been able to observe complex relationships in a visual way and dynamically engage with your theoretical framework. We always strive to provide the most powerful tools for all research needs, which is also why ATLAS.ti licenses include access to all features on all platforms (Windows, Mac, and Web) for one flat fee. Moreover, with an active license subscription, all updates and upgrades to new software versions are included for free. In case you have not done so already, we strongly recommend upgrading to the latest version to enjoy powerful AI-driven automatic coding tools and many beautiful data visualization possibilities, including networks, Sankey diagrams, force-directed graphs, TreeMaps, and more. Indeed, to permit analysis and coding on the computer, data needs to be in a digital format. However, ATLAS.ti supports a wide range of data formats, including text, images, videos, survey data, geo-data, social media data, and much more. There is also no need to do any preparatory work before adding your data into the software, because ATLAS.ti can handle all these different data types and facilitate your organization and analysis. For example, you can add scanned papers or photos, and you can even directly import your work from Evernote or survey responses from any platform you may have used to collect your data. If you ever need any guidance, we are always here to help through our live chat, telephone, and email support 24 hours a day, 5 days a week. We wish you all the best in your work with ATLAS.ti!

Replied March 2023

Hi Mert, thank you very much for your feedback! We're delighted to hear that you've found ATLAS.ti to have a user-friendly interface that is easy to use. Indeed, in our 2022 user survey, we found that 97% of users valued how easy it is to use ATLAS.ti. Regarding your feedback about importing projects between ATLAS.ti Desktop and ATLAS.ti Web, I'm happy to say that this is indeed possible. ATLAS.ti is the only qualitative data analysis software that provides a comprehensive package, offering all tools and features across Mac, Windows, and Web platforms (in addition to light versions available for Android and iPad users) for every license type, including student, single, multi, or campus licenses. Naturally, researchers can also easily move their projects across platforms to work where they want: ATLAS.ti Windows and Mac projects are 100% compatible, and projects can also be transferred back and forth between ATLAS.ti Desktop and ATLAS.ti Web. ATLAS.ti also offers a broad range of AI-powered tools, integrating with OpenAI to enable researchers to automate and expedite their analyses, including automatic coding of data, summarization, code suggestions, and more. ATLAS.ti Web supports real-time team collaboration, with assigned codes visible for each team member without the need for merging, uploading, or administrative tasks. The software's flexible multi-user licenses allow for unlimited sharing with no restrictions on people, seats, or machines. We strive to make qualitative research easier for everyone, everywhere, which is why we offer free support 24 hours a day, 5 days a week, via live chat, telephone, and email. We are here for you, please count on our support if you ever have any questions. We wish you all the best in your research!

Replied November 2023

Hi Elahe, thank you very much for your feedback! We are delighted to hear that ATLAS.ti makes it easy for you to analyze videos and transcripts. We know how important it is to work with transcripts, which is why our developers are continuously working to offer the best features possible. We appreciate your suggestion regarding automatic transcription, and we will work to see how we can also implement this. In the meanwhile, you can indeed import automatically generated transcripts, and ATLAS.ti can even automatically code for each speaker in your transcript. In addition, many platforms today offer automatically generated transcripts (such as Zoom and Microsoft Teams), making it easier than ever to instantly have your transcripts ready for analysis, and ATLAS.ti can speed up the process by automatically coding the speakers, synchronizing the transcript with the video/audio, and more. I highly recommend you view our video tutorials and articles about analyzing transcripts with ATLAS.ti, and if you ever have any questions, please count on our support! We are here for you 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied March 2023

Hi Isabella, thank you very much for your feedback! We're delighted to hear that ATLAS.ti has helped you in your large collaborative research projects. Indeed, ATLAS.ti Web was designed to facilitate teamwork by making it easy to work together online in real time in the same project, with each person's work automatically saved and updated in the project for all team members. We're glad to hear that ATLAS.ti Web worked well for you. In case you ever experience any difficulties, we also recommend clearing your browser cache since ATLAS.ti Web is a browser-based platform. In addition, if you ever have any questions or comments, we are here for you! Please feel free to reach out any time via our live chat, telephone, or email, we are here to help 24 hours a day, 5 days a week. We wish you all the best in your research!

Replied April 2023

Hi Hilmi, thank you very much for your feedback! We're glad that ATLAS.ti has made it easier for you to read your literature. Our ATLAS.ti AI Lab is continuously working to offer the best possible artificial intelligence and machine learning tools, and we're excited to keep making research easier for everyone. We also appreciate your suggestion regarding a phone app. ATLAS.ti is already available for free on iPad and Android tablets (the ATLAS.ti app can always be downloaded for free from the Google Play and Apple stores, regardelss of whether or not you have paid for a license!), and we will certainly see how we can make it even easier to use the software from mobile phones. Please feel free to write to general@support.atlasti.com if you ever have any questions or comments. We wish you all the best in your literature reviews!

Replied February 2023

Dear Alper, thank you very much for your feedback! We're delighted to hear that you find ATLAS.ti to be excellent, especially for its flexibility and use across research designs. We strive to make qualitative research easier for everyone, everywhere, which is why our developers are continuously working to balance the latest technological developments with an intuitive interface. Indeed, in our 2022 user survey, 97% of users valued how easy it is to use ATLAS.ti. We also appreciate your feedback regarding in-app reading of documents and PDFs. In case you didn't know, you can zoom in and out and adjust the size of any of the windows or panels in ATLAS.ti to make it more comfortable to read. We highly recommend reading any text in ATLAS.ti so that you can also easily highlight relevant segments of text, attach tags, and write notes. If you have any questions about how to make reading more comfortable on your computer, please count on our support. We have a dedicated team available to help 24 hours a day, 5 days a week, via live chat, telephone, and email. We wish you all the best in your research!

Replied November 2023

Dear Daniel, thank you for sharing about your experience using ATLAS.ti! We are pleased to hear that you've found the focus group coding feature interesting and that it has been helpful in creating in-depth analyses and visually appealing graphs. Our ATLAS.ti AI Lab has also developed a wide range of tools that can further facilitate your analysis by automatically coding for concepts, sentiments, opinions, and more. In ATLAS.ti, you can link any sub-code with any other code in your project, including other sub-codes or the category code itself. While sub-codes are automatically connected to their category code in networks, you can also establish a semantic connection between them to describe a specific relation between the sub-code and its category code, if necessary. If you ever have any questions, please count on our live chat, telephone, and email support, 24 hours a day, 5 days a week. We wish you all the best in your work with ATLAS.ti!

Replied March 2023

Hi Giulianna, thank you very much for your feedback! Indeed, our mission is to provide a powerful and easy to use software for everyone, which is why working across platforms but with the best possible security is so important for us. We're glad to hear you've enjoyed using ATLAS.ti and the 100% compatibility between the Windows and Mac platforms! If you ever have any other questions or comments, please feel free to reach out to us at general@support.atlasti.com. We wish you all the best in your research with ATLAS.ti!

Replied February 2023