All iHomefinder Reviews
1-25 of 34 Reviews
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angela
Real Estate, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Thanks iHomefinder!
Before purchasing iHomefinder, I had a site with a different company where I had to basically learn how to create my own site. I spent more time attempting to learn how to create my site than I did in an average day with my work or clients. It was ridiculous! At my first encounter, the staff at iHomefinder were very helpful & spent time with me attempting to discover what I needed in my site. Then THEY created it... I didn't have to!
PROSI am able to easily change to another IDX provider & readily add Listing photos. This is important since I am about to move my household to another city where I will have to change these portions out of the site.
CONSAlthough I'm not blind to the fact that there will be parts of the software I won't like, I've only been using it for a week, so I haven't found anything that I don't like yet.
Reason for choosing iHomefinder
You're expected to write articles for a blog on a regular basis, which I am not going to do.
Reasons for switching to iHomefinder
I had to do the creation of my site or figure out a way to do it. Or pay someone extra at the company to do it for me. Also, their CS is a joke!
Vendor Response
Thanks for the review, Angela. Yes - we do include regular blog articles and website setup and personalization services with our hosted IDX website account option. We're glad you found that helpful!
Replied August 2021
Keith
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2021
iHomefinder beats other competition
Compared to their competition, I feel the layout and overall design and functions far exceed their biggest competitor.
PROSThis integration works well with many Wordpress sites. There are videos that help out how to get setup. Lots of options but most importantly is the layout and the way it integrates with the website without using i-frames. It even has functions that we haven't begun to use. Getting to the dashboard is simple and easy to the broker.
CONSCustomer support is not 24/7 but usually responds within a day or two. Also, the plugin is a little bulky so make sure you run it on a fast web host (which we are not yet).
Reason for choosing iHomefinder
Price was a big deal for my client since they are a small brokerage.
john
Human Resources, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
unable to cancel
at first signing up for their service costumer service was good at answering questions.
CONSAfter using it for few days and encounter a lot of issues and ihomefinder unable to resolve I decided to reach out to cancel. I tried to contact them at a few different emails but no one answering me back for week. Time and money waste and have to deal with a horrible company like this. USELESS
Brian
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Professional looking property searches
Excellent.
PROSIntegrated idx and website. Good documentation, incredible support. The few small issues I have had have been handled quickly and completely. Very customizable.
CONSI'm only writing this review because an annoying pop up gets in my way every time I try and do lead activities in the back end. Love the rest of the software, but this pop up is ridiculous!
Reason for choosing iHomefinder
...
Reasons for switching to iHomefinder
...Needed something simpler, more straightforward that could still give a highly professional experience to the end user.
Karin
Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
iHome Finder Review
PROS
I like the administrative functions that are available.
CONSI would like the notes to be more interactive and be able to designate between follow up calls, emails, texts, etc., just for my personal tracking.
Reason for choosing iHomefinder
Reasons for switching to iHomefinder
FirePoint leads were not productive and we had no website integration. We needed a website option and this was a package deal that made the best sense with its functionality.
Julian
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
iHomefinder Review
I am able to follow up with clients and staying top of mind without spending my whole day on it.
PROSThis software is inexpensive compared to competitors, it is relatively simple to use and it does a great job of not sending emails to spam.
CONSIf this software were a little more user friendly for myself and my agents this would make it perfect. Possibly with an app or site update.
Reason for choosing iHomefinder
Pricing and ease of use
Reasons for switching to iHomefinder
Better software
Orly
Real Estate, 51-200 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
All Combined into one
Assisted greatly with MLS / IDX combination
PROSThe IDX and MLS combination is amazing. Easy to understand and synch systems.
CONSThe CRM could be more user friendly and easier to understand.
Reason for choosing iHomefinder
Better customer services
Reasons for switching to iHomefinder
All systems combined into one.
Ijlal
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
My iHomefinder website
I like iHomefinder, a lot, since 2017. They haven't disappointed me yet.
PROSThe software is easy to use. I would not continue to pay for it, monthly, if it was difficult to use.
CONSI haven't figured out yet, to know what I don't like about the software, because every time that I discover that I need something, the customer support, supplies it.
Reason for choosing iHomefinder
Customer service, customer support and ease of use.
Reasons for switching to iHomefinder
Customer service and customer support
Terri
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Great product with great potential
Customer support was great, there wasn’t a time where i felt lost or alienated after i bought the product . And i like that every time i had a question getting things set up someone was there to help. Customer service is highly important to me.
PROSI like that it’s an all in one product. So that means i don’t have to look up homes on one website, manage my clients on another, and send marketing emails on another. It makes things easier.
CONSI don’t like the fact that it’s not fully equipped for rentals at the moment. I’m hoping this will be added in the future more features for rental homes
Reason for choosing iHomefinder
The mobile app feature
Ivan
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Support Is The Seller
The best part of using this has been working with Art G. Incredibly knowledgeable and friendly, he's been a valuable resource to get things going.
PROSThe ability to bring in the MLS listings to the frontend
CONSThe Wordpress integration leaves a bit to be desired. A lot of time and preperation is needed to create pages/listings. Supporting docs are not as useful as they can be.
Vendor Response
Hi Ivan - After installing the Optima Express WordPress plugin, the IDX pages are already populated with different IDX features and they're ready to be used - you just need to add the IDX page links to your site navigation. You can also replace your site navigation menu in WordPress with the provided Optima Express menu, which has all the page links included. In addition to the IDX pages, you have the option of adding many different features such as property search maps, listing galleries, MarketBoost Market reports, and registration forms to your own WordPress pages and posts using shortcode. Please contact our support team if you have any questions about the above - they'll be happy to help you.
Replied November 2022
Jeff
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
Overseas Support, Poor Customer Support & Billing Without Authorization
Their salesperson was very communicative until we signed the agreement and were billed their onboarding fee. Since then, we've had to work with someone overseas who doesn't seem to understand what to do. We requested the agent docs multiple times and they were never sent. In the meantime, we were billed for a subscription to the service without ever actually using it. I requested cancellation and a refund, they just charged me again $85 for no access to their software.
PROSNever even got the chance to use it because support couldn't get it figured out. They claim to have sent the contract to the agent and the broker, but never did. We went with an alternative and had no problems.
CONSThey are continuing to bill us without any access to the software. Their customer support is a kid in the Philippines who doesn't know what is going on. I requested cancellation and am still getting billed. It's now to the point that I have to report them to my financial institution.
Reason for choosing iHomefinder
Their support sounded promising, but it's a bit of a joke now.
Vendor Response
Hello Jeff, We take your satisfaction seriously and we're very sorry to hear that things somehow got off on the wrong foot with your first experience with us. Everything required to access and set up a new account is emailed immediately to the email address associated with the account. We're always willing to resend this information when requested. We're fortunate to have a great support team here in the U.S. who receive very positive feedback in our satisfaction surveys. We also have additional overseas staff who field overflow calls during the busiest periods (much better than voicemail). To clarify our account cancellation and billing policy, account cancellations require a 30 day notice. These terms are stated in the license agreement that must be signed. We have hundreds of very satisfied web developers we work with regularly, and we would love to have another chance to add you to that list and help you serve more real estate clients into the future.
Replied January 2022
Luke
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2021
Difficult Implementation, when promised it would be easy
Overall very poor experience, from setup to support. The product doesn't quite work how the sales person describes, and everything has been so difficult it often feels like a waste of money.
PROSThe features are great. It would be hard to find similar features at this price. The marketing tools can be used well, if you can manage to find the time to set them up. Overall, the web pages can look nice, but it takes a lot of work to get them there.
CONSThe customer support. The initial setup comes with one of their set-up team members to create "markets" that you request. They only did half of the requested markets I put in, and then stated that they completed all of them. The generated web pages have had so many issues, it's taken multiple months to get something that just works on my site. Their customer support takes multiple days to respond, and only gives half of an answer. They will usually tell you just to look at the knowledge base, which is poorly organized. Multiple Issues I have had they have not been able to figure out. I am using a Wordpress Divi website, which they recommended to use.
Vendor Response
Thank you for your feedback, Luke. We are looking into the points you made which led to your dissatisfaction, and we hope you find that your experience improves going forward.
Replied September 2021
Dave
Computer Software, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Gets it done
Overall it works well and the service is good.
PROSWorks well with WordPress. I like being able to add other features to a WordPress Post.
CONSI think the graphics could be a little better.
Reason for choosing iHomefinder
works well with wordpress
James
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Website review
Very good, happy with the company
PROSI mostly like how you can stay organized, send emails, texts, listings, searches, etc... Does it all.
CONSThat the system doesn't automatically set up client on a search, you have to do it yourself. Time consuming.
Reasons for switching to iHomefinder
Too expensive
Curtis
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Highly recommend
It’s been great so far. I am happy with my decision and suggest to realtors to use this software
PROSThe user friendly platform allows me to navigate easily
CONSI would enjoy the use of more widgets and layout options
Vendor Response
Hi Curtis, We're glad to hear you're enjoying your account. In case you missed some of the available widget options, check out this article which lists all the available widgets and what they do, along with links to instructions for using them. Some of these can add a lot of flexibility with your layout. Guide to iHomefinder IDX Widgets: www.ihomefinder.com/blog/product-news-and-tips/guide-to-ihomefinder-idx-widgets/ Some IDX content has less layout flexibility due to display guidelines which MLSs require and enforce with IDX property listing data. We take compliance with these guidelines seriously so that our clients won't be subject to service disruptions that can occur due to violations of these guidelines. We also have a very exciting new release coming (free update) that we think you'll love, and it will offer some new display options. We're not announcing a date yet, but stay tuned!
Replied October 2021
Mark
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2021
iHomefinder review
Attractive front end and user interface. Market reports effective. Maps and map based searches also effective.
CONSIDX feed slow to refresh MLS feed. New listings take 1 hour or more to appear/update. Sold listings take until next day.
Bob
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Excellent product for my website
I liked that iHomefinder was easy to implement on my website and gave me the ability to build custom pages build on neighborhood/sub-development.
CONSCompared to other similar products there was nothing I disliked about iHomefinder.
Jean
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
My NEW Web Site
Working great for my business.
PROSI searched for a new Real Estate Web Site... and found iHomefinder a little over a year ago. So far it is working out great! Very user friendly and was easy to set-up.
CONSWas a hard decision to change Web Sites... since I had my other one for over 10 years.
Reason for choosing iHomefinder
Ease of use and needed a change.
Ginger
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Product for our needs
My overall experience has been great. Our website is beautiful and user friendly to our clients.
PROSClients are able to set up property searches that meet their needs and we can see what they are searching. Communication is easy between the clients and our team.
CONSEditing the website has been a challenge for someone with no website design knowledge.
Reason for choosing iHomefinder
Customer Service, ease of use, and price.
Reasons for switching to iHomefinder
Top Producer had a conflict with the Southern Kentucky MLS System, which made our website ineffective.
Vanessa
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Ihomefinder should be on your list of companies to consider when purchasing your next RE Website
My experience was excellent, firstly they listened to my hopes and concerns. I also felt they genuinely care about their clients. Their customer service is without a doubt, the best I have ever received. I also liked the fact that they are constantly innovating their product. I had a really enjoyable experience working with, [sensitive content hidden]. Don't take my word for it, try them for yourself. You will be glad you did.
PROSTheir product is 1st class and their people exceptional at what they do.
CONSThe learning curve on the backend, but already I am starting to feel more comfortable with the help of iHomefinder's support team their learning center.
Anita
Management Consulting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
iHomefinder what a jewel of the best software ever for a realtor
I love iHomefinder will be a customer for life this software helps me be the best realtor ever.
PROSWhat I love about ihomefinder idx mapping for real estate properties and contact leads.
CONSThere is nothing I like least about the software I found all to be great value in the long run.
Kimberly
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Essential for my business
The ease of use for me and my clients. The CRM is perfect.
CONSI don't have any dislikes. The software does everything I need.
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
Don't use this service!!!
This was a dishonest experience, as I was not treated as a valued customer. I was overcharged for monthly services. Whenever I inquired I either did not receive a response or was given the run-around and told to contact different departments.
PROSNot much! The services left much to be desired; and I was constantly given the run-around. Lacking in honesty.
CONSIt was not properly explained! I was also over billed monthly for the services
Reason for choosing iHomefinder
I was given a good pitch!
Vendor Response
We're very sorry you had a bad experience and we'd be happy to look into this more if you will contact us.
Replied March 2023
Phyllis
Real Estate, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Happy I found iHomefinder
So far so good
PROSGreat customer service and veryeasy to use
CONSHaving to manage the marketing yourself.
Reasons for switching to iHomefinder
Cost and not producing quality leads.
Jim
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
The ihomefinder is the best bang for the buck. Can't beat the price or the service
Very good people to work with and they know there title.
PROSIts so easy to navigate through. I am not up to speed on computers but with this site anyone can walk through it with ease.
CONSNothing of course i wish it was free but it almost is.
Reasons for switching to iHomefinder
The personal was terrible.