Had an **excellent** customer support call with [sensitive content hidden] who came on video with me to troubleshoot a minor issue but also asked about routine ways I was using Rf. He updated my import function so we're able to add candidates more quickly. We also went thru one of my Advanced Searches to see how it could be made better/more accurate. SUPER HELPFUL!

Recruiterflow works really hard to earn your business. +Product Updates: They solicit feedback on making product better and quickly turnaround product updates. For example, recently introduced new text feature in campaigns. +Customer Support: We speak with a real person, not a bot, every single time. We don't have to file a help ticket or wait for a call back, as I often did with Salesforce. Recruiterflow is a growing company with everyone invested in the success of the product and their clients. They're really interested in problem solving. I hope this never changes!

I wish they had a pricing option for groups vs. seats. Or lower cost for each additional user.

It really is an excellent product, but whats impressed me most is their people. The sales team were passionate and truly understood the product, which really wasn't the case when I got the pitches from other ATS/CRM systems. Further, the customer support once in are caring and really excellent at their job. I've been in Recruitment for 15 years and this is the best ATS I've used in terms of People support, and their product is one of the best as well.

Some small workflow changes could be made that aren't a big problem, it's just a 9/10 experience rather than a 10/10, I'm being critical. I feel like the kinks will be ironed out in time.

I have a good experience using and managing recruiterflow and it is a cost friendly ATS which I would likely recommend to other companies

I like using recruiterflow because of its easy navigation and very user friendly options

Job posting integration between job sites and recruiterflow are limited to few job/career sites

See above

Promoting & Job Posting features see above

Their support completely sucks. It didn't used to be this way. The software is way too glitchy and they refuse to take accountability for it and they blame the customer. I had such a good start and what i thought rapport with them...well now I see them for what they are. I would strongly advise you to find a more established software. We are already looking for another vendor.

Very good allrounder. Intuitive product easy to learn and train on, with great services levels.

RF is on of the best priced products in the market for the market. If you're starting a new agency this is definitely a platform to consider.

There are really no drawbacks, it does what it says on the tin.

RecruiterFlow customer support is way above expectations.

Ease of use and the capability for customization.

We haven't found a weakness yet -- after more than 2 years.

We've used it since the very beginning of our company. We've finally moved away because we outgrew the product for our own needs.

Automations capabilities. We've automated every step of our recruiting processes with them. Customer support has been prime.

UX could be better, some tasks, specially bulk tasks, can be a bit of a problem to execute properly.

Overall its been really great. We will continue to use for years.

Simple, easy to use. Very fast, I do temp recruitment so its perfect.

There are no cons to using this software

excellent, the interface is intuitive and I can't recall access issues.

Ease of use and response time from customer support

No cons come to mind, as always would like to see new features added to the product

Its easy to customize things to fit your workflow and change things up as needed.

It would be nice if we could hide fields and features we don't need or use, as an alternative work flow company there is a lot that is irrelevant to us.

Having my candidates exactly where I want them is amazing. Very easy to work with and customer service has been great!

The layout and options are great for candidate tracking through the entire recruitment process.

Not a huge fan of the CRM but I do hardly use it.

Excellent. I’ve used 6 ATS systems, 3 in a leadership capacity, and have evaluated dozens. Recruiterflow is a great product and is committed to putting out new features for the modern recruiting agency.

Easy to customize, good support, cutting edge features (recipes), modern UI, automation

I think they’re still improving their CRM capabilities. Not set up for contractors.

A strong service offering that is scaling well with our hiring needs, and phenomenal/near real-time support to address any questions; is a great combination.

- External Recruiter/Agency self-service; inline recruiter messaging and portal to support seamless feedback - Candidate self-service interview scheduling - Automation via recipes - Strong reporting/analytics - Intuitive UI/UX

None to date - a fully capable product that has met our needs thus far.

A simple tool with enormous potential, where you just need to turn a blind eye to minor flaws.

Crucial for us is the integration with Linkedin Recruiter, RF has proven to have the easiest way to get data. At the same time, the open API and minimal risk of locking our data with the ATS provider is important to us.

I'm surprised at the little things RF developers think about, but some things they don't keep track of: the list of key technologies, exporting only excel data, not CSV, basic candidate search, or the lack of a matching system.

Fantastic product that was perfect when we set up and has grown and developed as we have

Its simple User Experience. It does everything you need and more but its presented elegantly and simply, completely focused on user experience. This is why I believe its the best software out there for new recruitment agencies

Your ability as a leader to make separate teams and have higher level of admin to customise could be better

Excellent customer support and very patient to explain how things work, thanks for awesome support guys!

I like the click and drag functions and excellent customer support from [sensitive content hidden], [sensitive content hidden] and [sensitive content hidden]!

None. Everyone in RC places priority in delivering excellent customer experience which is admirable and awesome!

Excellent, Excellent, Excellent

After having used BH for a couple of years, and finding it so cumbersome. I switched to RF and best decision I made. It is so simple and straightforward to use, and to set-up, has all the functionality I need without a lot of the bells and whistles I never used but paid for in BH!

The main one I miss is being able to integrate texting in UK - the 3rd party options to do this work out quite expensive and would be wonderful if it could be integrated

Our experience with Recruiterflow has changed our business for the better. The system provides several key benefits for us, but below are two that come to mind: First, the customizations and process automation features save a tremendous amount of administrative time, allowing us to focus on impactful recruiting activities with clients and candidates. Secondly, the system provides structure as team members move from one project to another, and it gives us an at-a-glance "where are we on X" awareness that helps us set priorities and take impactful action.

Recruiterflow is an outstanding recruiting tool that provides great customizability, overall functionality, process automation and time-saving features – all at a fantastic price point. The customer support is beyond anything I’ve experienced (personal emails from the founder?) and the tool delivers everything it promises…and perhaps a bit more. Customizability is key for us. Have you used one of the "big systems" and wanted to add your own applicant/candidate stages or other changes to fit your workflow? So, how’d that work out for you? Recruiterflow enables users to add and label whatever stages fit YOUR unique process, and to move candidates seamlessly from one stage to the next. Rather than having to let your team know that the hard-coded status “interview pending” really means “Bob’s reviewing them”, you can literally set up a status labeled “Bob’s Reviewing”, or whatever you like. Yes, you can configure different status settings for each position. That’s not all. The act of moving a candidate from one stage to the next can be configured to trigger a customized action. This is a much bigger deal than it sounds – the impact is huge. Example: Recruiterflow allows us to move unqualified applicants to the “declined” stage at first review, but the system doesn’t send out our (customized, of course) thanks-but-no-thanks email until (3 days, 4 hours, 2 weeks, your call) later. Bottom line, this becomes YOUR recruiting software that fits YOUR process.

Well, nothing really - it's a great tool, seriously. For credibility's sake, I suppose something must be listed here. Not a con, really, but making the system "yours" does take some investment of time up front. But that investment is paid back many fold when using the system over time. Hey, it's not required - the system is fully operational in the base configuration with virtually no customization, if you prefer. They're working constantly on updates (and send out routine summaries of updated/new features), and I'm looking forward to the addition of in-system SMS messaging in the near future.

Recruiterflow offers automation capabilities that save recruiters significant time and effort. Users can automate tasks such as sending follow-up emails, scheduling interviews, and updating candidate statuses. By automating repetitive and time-consuming tasks, recruiters can focus on higher-value activities like candidate engagement, building relationships, and evaluating candidates, ultimately improving their overall efficiency. Having all candidate information in one place allows recruiters to access resumes, contact details, interview feedback, and communication history with ease. This centralized database eliminates the need for manual tracking and reduces the chances of missing important candidate details, resulting in more effective and efficient candidate management.

While Recruiterflow allows some level of customization, users might find certain limitations in tailoring the platform to their unique needs and workflows. Some users may have specific requirements or preferences that cannot be accommodated within the existing customization options, leading to compromises in their desired processes or workflows. Recruiterflow integrates with several third-party applications and platforms, but there may be limitations or gaps in terms of specific integrations that some users require. If a user heavily relies on certain tools or systems that do not seamlessly integrate with Recruiterflow, it could be a source of frustration and additional manual work.

Creating automations that help save huge amounts of admin time

We found Recruiterflow very easy to introduce to our team, and those that are not tech savvy have embraced it. We've been able to customise most of the automation we need to make our lives so much easier; and when the system doesn't do something we're able to speak to support/our account manager to work out a workaround and make suggestions for new features, several of which have been turned around quickly. We love the fact that the product is always improving as it helps us to improve our processes too.

We have found that the reporting doesn't quite bring up what we need in our business, so we've created some work arounds for this.

I am overall pretty happy with recruiterflow but I wish I could modify campaign statuses and existing profiles through the extension

I like the fact that I can track jobs and candidates, the chatgpt addition for emails and job adverts, and all the automated processes that make the job easier.

You can't modify campaign status from the extension. For example, you can't stop a campaign or remove someone from it on the extension, you need to go to the profile page. When a profile already exists, you can't just update the existing profile on the extension (except occasionally if the email found is the same). You need to search for them on the web page and update them manually. You can't bulk unsubscribe people from a specific company. Sometimes the search bar doesn't immediately find people after inputting their phone number or email. Sometimes the chrome extension doesn't open. It can be difficult to track candidates on a job on one when it's in "list" mode, and to move from one candidate to the other, because the back and forth arrows are not available.

I always liked the cusotmer service and the speed for an issue to get resolved. In general never took more then 24 hrs to solve an emerging issue, and if it could not be solved, I would get at least a message/ email that the issue is beeing worked on. I guess that is the reason I have given before maximum rating to the platform.

The product integration it is easy to use, user interface seems a bit complicated in the beginning, but once you get used to it and learn to use it it works very well. To this day there are many features that I do not use on daily basis. Overall a very good product.

I have one bruning issue, right from the begining and even though I have suggested through my emails, several times, it is still not implemented. That would be to have an automated refresh of job posts, or at least a button that allows you to refresh the job/jobs. At the moment, to refresh the job, one must go to the job close it manually and re-open the job (which dissapears if you have setting to "all open jobs") it its just annoying.

Recruiterflow has helped us source number of candidates and clients. We are able to automate a number of repetitive tasks and save a lot of time which can be used to generate extra revenue. Their support is unmatched.

There's not much to hate. The migration from your old CRM takes like 2 weeks but it's still faster than most of the other solutions.

Everyone on the team is loving it. We feel like we have found our ATS for the foreseeable future.

Ease of use was our #1 criterion as some of our users are not super tech-savvy. Recruiterflow or "Flow" as we are now calling it was the perfect solution for us. Everyone got the hang of the main functions within the first couple of days. Training of new employees couldn't be easier.

Not a huge issue, but we just wish there was a French adaptation of the platform. Easily fixed will the customizable fields however.