All RefNow Reviews

1-25 of 258 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Akanksha

Verified reviewer

Retail, 201-500 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

great interface

PROS

very easy to use, good interface, very user friendly

CONS

must include more options as it gets restrictive

Love

Health, Wellness and Fitness, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

My honest Review

PROS

Fast and reliable Accuracy Fast and reliable

CONS

Constant reminders Fast Reliable Accurate

Melissa Smith

Non-Profit Organization Management, 51-200 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

Functional but features need work!

PROS

Easy to use Functionality was good Fairly intuitive

CONS

It chased me less than 3 working hours after original email!!!!!! This isn’t not a reasonable timeframe at all

Vendor Response

Hi Melissa, We're sorry to hear your experience of using RefNow as a referee was not the service you expected. We would like to offer you 3 months free unlimited use of the RefNow platform for your organisation if you would like to see how it works from the inside / controlling notification frequency to explore your suggestions and ideas for improvements of how some of our features currently work. Currently we leave the notification frequency to the choice of our organisations who send the reference requests, and they are sometimes set to be more frequent if there is an important need for the reference to be received back. However we fully understand this may not be convenient for all referees and candidates who are receiving the reminder notifications and phone calls from our team. If you would be interested in our offer please ask your HR team to contact us at hello@refnow.co.uk so we can get your free account setup. We look forward to working with you. RefNow

Replied May 2020

Damilola

Health, Wellness and Fitness, 51-200 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

RefNow excellently

PROS

It’s reliable, easier ,faster and safe to use even when using it for the very first time.

CONS

I started using RefNow not long ago and so far, I like everything about RefNow.

Esther

Mental Health Care, 1 employee

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Recommended

very well organised. l highly recommend this . its new for me and l love this method of reference request.

PROS

very easy to use and navigate, very easy to use. this is new for me and l absolutely love this

CONS

Nothing. It is okay. just that you are expected to download all the document required before you are able to move on to the next page

Ola

Hospitality, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Quick reference Portal

It was great experience. first time using it and not the usual nom but straightforward.

PROS

It was quick, ease and less evasive. A link was sent to my email and it was quick to complete online

CONS

Not as personal, and not sure if it was clear enough to give the right feedback about a team

Manjit

Hospital & Health Care, 10,000+ employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Feed back, have not used it before only for giving reference.

Good, it was very easy to completed , our company is volunteer organisation. We do not use this very oftern.

PROS

it was easy to answer the questions and fill in the reference.

CONS

Too many reminders. i have not used them before this is the 1st time I am using this 1st time to give reference.

Kartar

Health, Wellness and Fitness, 5,001-10,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed April 2024

Reference Review

System was easy to use, and the process walked me through it.

PROS

The system was very easy to use, it walked me through the process.

CONS

There were no Cons on using the system, it is very easy to use with not many key strokes.

Nilaniya

Education Management, 1,001-5,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Easy to use

PROS

I found it very easy to use, it allowed me to concisely provide the information that I needed to for my employers.

CONS

I could not move on to another section unless I filled in certain sections

Anonymous

11-50 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

Works as expected

PROS

Very quick and simple to use. Easy for beginners to pick up and learn

CONS

Not sure really - There is nothing that I didn't like

Sue

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Quick, easy and professional

More efficient use of staff time and resources. Quicker onboarding of volunteers and staff.

PROS

Quick and easy to request references. More professional than our previous method. Ability to set up separate teams for volunteer and staff references. Friendly & efficient customer service.

CONS

Would love it to be able to be integrated into our Volunteer Management System but this isn't RefNows fault.

Mohammed

Facilities Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

My Review on RefNow

Amazing!

PROS

Product is easy to use. I highly recommend.

CONS

I think they should provide more options on their Reference Request Automation.

Reasons for switching to RefNow

Poor customer service

Ryan

Human Resources, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Very useful

Very positive has helped us get references otherwise would of been missed

PROS

Helps us keep compliance process managed at any time from any where, things would be missed without!

CONS

Can sometimes confuse some staff members hence slow things down

Reason for choosing RefNow

Better deal overall

MD Babul

Chemicals, 5,001-10,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

Fantastic

Fantastic I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

PROS

Everything I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

CONS

100% I like most of RefNow. Great initiatives, we may feel free to thanks the organizer.

Godswill

Mental Health Care, 5,001-10,000 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Secure References.

Very secure i think its used by most companies.

PROS

The security and the ability of the step by step process. One cant jump without finishing the previous step

CONS

It take you back to the previous page and cant start from where one stopped

Anthony

Hospital & Health Care, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2023

Recommendation for RefNow

Great, I would recommend to others.

PROS

Easy use. Pages are easily accessed. Page interface is also simply. References are simple and well detailed

CONS

I really can't pinpoint anything I would say I dislike about RefNow

Osman

Government Administration, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The use of rubber bags in Tamale, Ghana

Its good and can help in solving financial problems

PROS

Its educative, adaptive and encourage people to use the application.

CONS

It is slow and there is a lot of unsolicited adverts in the application

Lee

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Review of Ref Now

Excellent & very helpful with there requirements

PROS

Quick & very easy to apply information & great service

CONS

Not a thing really, very easy to fill in relevant information

Oluwadarasimi

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Very Easy Use

PROS

The ease and automation of things makes the flow of refrrencing easy

CONS

I can not think of anything at the moment everything seems to work fine

Beatriz

Cosmetics, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Good use for buisness

Good technology and easy and fast to fill out.

PROS

It’s good to make sure people have references.

CONS

I think the reference industry is a bit outdated.

Babita

Medical Practice, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

reference

its good to use for the reference

PROS

short and sweet to get the reference from the applicant.

CONS

no, all features mentioned are satisfactory.

B

Professional Training & Coaching, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Satisfied customer

Very satisfied. I would definitely recommend this app to other.

PROS

Easy to use. Very detailed fit for purpose.

CONS

Add more options for relationship with the refresh column.

Temitope

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Review

PROS

I love the fact that it gives immediate response

CONS

It is not flexible, it is rigid in nature

Tosin

Health, Wellness and Fitness, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Satisfaction

Satisfactory and highly recommended to other users.

PROS

Easy to use and gives details abiut candidate.

CONS

The programmer need to do more ads for an organisation to know more about RefNow

Jake

Automotive, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Ease of use to obtain references

PROS

Ref now is so easy to use to obtain the references I need

CONS

Would be a good feature to send more regular reminders to candidates and referees

Showing 1 - 25 of 258 Reviews