We have had a lot of issues with their cloud admin portal, either not working or being slow. Their reseller portal is also poor and could do with a re design.

Overall I would say my experience was mutual in a sense that it did its job but had hiccups here or there but was ultimately defeated by itself.

Not able to detect all viruses during computer scan. After entire scan, ESET shows warnings.

This was a slight problem that I didn’t expect. It also seems to run slow but it could be my configuration so I can’t be sure to blame the software yet.

There is no doubt its interface is attractive and useful. I love the entire protection system it provides.

The customer support is fantastic, and the product just works. I have even purchased the home version for myself.

I like how easy it is to set up and it integrates with our environment nicely. The cost was very reasonable versus many of its competitors.

I have needed support a couple of times as I implemented the product. Support has been responsive and helpful.

I use ESET Endpoint Security for a number of years and am very pleased. It's fast, takes up little system memory and is constantly equipped with even better engines and options.

When you receive a windows update the antivurus change the icon and can confuse with a problem with a virus.

Overall it is an amazing product and I am having outstanding experience with it.

I like the options to deploy and personalize the options of AV in the Organization, an the response of the support is superb!!! always want to help to deploy updates of AV or console.

Large footprint makes it indestructible to hackers. For the money it is awesome and customer service is excellent to work with when you renew your subscription.

Eset is really useful antivirus software for especially small and midsize businesses. It’s protection and detection features are strong and web console is user friendly.

They have gotten worst especially the Mgmt Console Version 7.x.x.

Sometimes fail to upgrade server side. Hard to implement user agents.

Data it is the most important in  today times - so the best  protection of computer by best software like ESET is  step to right direction.

The value for money is greater than Kaspersky, another antivirus product which I think is just as good as ESET. ESET is also easy to install and hassle-free.

The greatest benefit that ESET Endpoint Security has given me is the possibility of feeling secure at an affordable price.

The best thing about ESET is its attractive price point. It's a mature product and company, so that shows some stability.

Good Solid product, easy to use and set-up, will handle an environment from 5 users up to a couple of thousand.

It works seamlessly and simply does its job the way it should: without much intrusion, but very effectively. It has great user interface and user communication.

Ease of use, quick installation, frequent database update, integrate seamlessly.

I love the ease of installation and knowledge that it is always working in the background to protect my hardware.

Easy to use, effective and worth the money, especially with frequent promotions.

The pretty user interface with “You are protected” sign tells me that everything is fine at one glance.

First of all I like it because really keep your system and data safe and protected. Generally it is very nice organized and easy to use.

ESET Endpoint Security is a great tool. Easy of use, great performance offers you a good level of security.

I am having a really good experience with this software. I recommend this for others.

Generally we have had a very positive experience with ESET. The product itself is very lean and has very good scanning results.

My computer works, I get updates, warnings when something is risky.

The admin console can view all connected sessions, admin user can join any session or monitor any tech. Reporting system is amazing re connected sessions or the techs performance.

There are alternatives that are significantly less expense, however, you get what you pay for.

I'd go to say it's 100% one of the best remote support software money can buy.

Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance.

There is only a few things that were difficult with the product. My main concern was with the UX.

It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Quite frankly, it is the most important software I use.

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive.

We have had trouble getting to the bottom of these issues.

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines.

Effective and efficient solution to resolve our customers issues via secure remote access.

I love that this is a great software that can be used and is user friendly.

There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Even we can have more than one remote sessions. Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

What I love about this software is that it makes remote fixing quick and easy.

It was missing features and just needed more ummph.

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

Good solid remote support product and the mobile phone element is very useful.

This is a great tool for any IT Professional that will be supporting customers remotely.

Great for remoting into machines and troubleshooting.

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Very easily integrated into an already established support team and takes almost no time at all to set up.

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

Australian Dollar

ESET Endpoint Security software is a cloud-based and on-premises application for internet security and malware protection. It has a global user base that comprises businesses of every size. Cloud sandbox technology enables users to protect their mobile devices, laptops, and desktops against ransomware, zero-day attacks, and data breaches. It features file, bot, and mail protection, along with remote device management, virtualization security, firewall set-up, and web control. The ESET Endpoint Security application updates automatically and allows users to submit false positives for clearance.

LongDescription

Web Traffic Monitoring

Threat Intelligence

Web-Application Security

Bot Detection

Bot Mitigation

Application Security

Anti Spam

Device Management

Remote Server Options

VM Backup

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Web Access/Restoration

Policy Management

Endpoint Management

Behavioral Analytics

Event Tracking

Disaster Recovery

Sensitive Data Identification

Vulnerability Protection

Threat Response

Continuous Backup

Anti Virus

Uptime Reporting

Server Monitoring

Endpoint Protection

Real-Time Data

Firewalls

Data Security

Event Analysis

Two-Factor Authentication

Encryption

Whitelisting/Blacklisting

Anomaly/Malware Detection

Web Traffic Reporting

Local Server Options

AI/Machine Learning

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Access Control

Network Monitoring

Fraud Detection

Cloud Backup

Activity Monitoring

Web Threat Management

Backup Log

Root Cause Analysis

Virus Definition Update

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Remediation Management

Incident Management

Backup and Recovery

Continuous Monitoring

Remote Support

Differential Backup

Secure Data Storage

Intrusion Detection System

Vulnerability Scanning

Cloud Application Security

Remote Access/Control

Compliance Management

Threat Protection

Network Provisioning

For MSPs

Contact ESET sales for full pricing information and available discounts.

Email/Help Desk

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ESET Endpoint Security

In Person

Live Online

Webinars

Documentation

US Dollar

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.


The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.


The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.



Surveys & Feedback

Softphone

Meeting Management

Real Time Screen Sharing

Screen Capture

Session Recording

Video Chat

Contract/License Management

Change Management

Electronic Signature

Automatic Call Distribution

Project Management

Blended Call Center

Call Recording

Call Logging

Screen Recording

Collaboration Tools

Automated Routing

Targeted/Locked Screen Sharing

File Transfer

Problem Management

Self Service Portal

Screen Sharing

Unattended Access

Inbound Call Center

Annotations

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Desktop/Browser Sharing

Mobile Screen Sharing

Predictive Dialer

Email Management

Video Support

Ticket Management

Asset Tracking

File Sharing

Computer Telephony Integration

Knowledge Base Management

Screen Mirroring

Real-Time Chat

Chat/Messaging

Availability Management

Presenter Control Management

Real-time Consumer-facing Chat

Interaction Tracking

Time Zone Tracking

Audit Management

Alerts/Escalation

GoTo Rescue Yearly: $1,299.00	
GoTo Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

ESET Endpoint Security vs LogMeIn Rescue

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