JIRA Service Management vs Server & Application Monitor
JIRA Service Management has 665 reviews and a rating of 4.47 / 5 stars vs Server & Application Monitor which has 12 reviews and a rating of 4.58 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
- Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
Cons
- When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
- Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Pros
- The best part is you can easily drill in to the issues and see the apps listed and continue to drill in to them to find the issues being presented.
- Wonderful presentation in the dashboard to see all components. Intuitive configuration for monitor and alerts.
Cons
- The same as with all SolarWinds products, their licensing model is obsolete, not adequate for service providers or for any enterprise looking for consume-based billing.
- Sometimes could be difficult to setup what you actually want to monitor and see on the display page because it has so many filters and options.
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