All PayPal Reviews

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Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

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AUBREY L D

Verified reviewer

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

PROS

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

CONS

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Reason for choosing PayPal

Paypal is global, works with many merchandisers, has good support team, they have good fees although they still need to reduce the fees, and it is simple to use.

Reasons for switching to PayPal

The skrill guys are fraudsters, they make fake promises and what they focus on is taking all your money out.

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Suzan

Verified reviewer

Management Consulting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed June 2019

Paypal Business Review

Overall, I've been a customer of paypal for over 10 years. I like their invoicing system, and how it tracks everything for you. It gives ease of access when you go into Paypal and you need to search for and track payment or invoice records. That's awesome. I am not a fan of the customer service that paypal has. Each time I call for help to try to fix an issue I'm having, I end up getting off the call more confused. They need to train their rep's better. I've had instances where I've had to call about the same issue multiple times, and each time I called about the exact same issue, I have been given different explanations, and also been told to do different things to 'correct' the issues, and 9 times out of 10, the issue isn't resolved. If you call with a simple issue, the rep's seem to be able to help ok though.

PROS

I like a couple things about Paypal. I mostly like the mobile app that they offer, because it gives you ease of access when your on the go. I also like that Paypal has started integrating new partnerships like Venmo. I really like how easy and instantly you're able to transfer paypal funds into your bank account.

CONS

With the new partnership/integrated apps that they have, like Venmo, and Greendot, they aren't a two-way street. For instance, you can't transfer money from Venmo over to paypal, or at least I tried, and it was extremely confusing how they have everything set up.

Reason for choosing PayPal

I am very comfortable with how paypals system works, and I've been using it for years. It's been the most consistent of all of the other systems I've used. Also, again, as mentioned, I like the mobile app that they have the best. It keeps me in control in an instant when I need to check my balances, check invoices and track transactions.

arya

Design, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Paypal is a very good payment gateway if you want to send money from outside.

Whatever experience I have in this till now is very good, I would like that if any of you want to ask for money from outside, then you can do it through this.

PROS

Paypal is a very good payment gateway, I knew about it for a long time but I have been using it continuously for 2 years.

CONS

I like the function of payment details in it, it gives full details as per your wish.

Micah

Food Production, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2024

Paypal is horrible

Very horrible and theyre the worst pay company ive ever had the displeasure of dealing with. Their ceo is a fake and liar too.

PROS

I like that they atleast guve you screenshot able evidence so later i have the proof on court even if they delete the account.

CONS

They steal money and hold business funds under the guise of security but allow money laundering by other means for non-vetted accounts while they punish the business ones.

Reasons for switching to PayPal

No choice when searching for good quality, but paypal is NOT quality ANYTHING.

Carly

Consumer Services, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2023

Worst customer service and support ever experienced.

Absolutely the worst.

PROS

I have not had any benefits. The policies are vague, the support is misleading and dishonest, the customer service is amateur.

CONS

They closed my account after having received my first payment through my website.I called to find out why and they said someone would get back to be within 5 business days. Two weeks went by and they did not contact me. I called again and I was told they will not tell me why they closed my account and they will hold my money for a minimum of three months, which only then can I call to dispute access to my funds. I have no idea what went wrong and I'm extremely frustrated. I can't believe they run a business this way. They are not worth the risk... I have heard nightmare stories from other business owners who have used Paypal and have recently discovered many similar reviews on other sites. Use another company!

Reason for choosing PayPal

My website provider offered them. Seemed easy and simple at the time.

Myra

Internet, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

All About PayPal

Overall my experience with PayPal has been excellent and I plan to be a customer of theirs for many years to come

PROS

What I like about Paypal the most is their customer service PayPal has many great features but I have to give their customer service a five-star rating because they are always there to help whenever you need them

CONS

The thing I like least about PayPal is the fee for transferring money from PayPal to your bank but all companies have to charge some fee and there's is what was it quite low compared to most

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Martin

Verified reviewer

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

Probably the de facto payment system of most small businesses

My overall experience with PayPal is extremely positive. So far I've had no problems using PayPal as one of my payment providers

PROS

The huge range of features available for business owners. Customised invoices and receipts; fast payments; fraud detection.

CONS

It can be a bit overwhelming the first time setting up PayPal for a small business. Not knowing which is the best option to go for and how to set it up initially can take longer than you might expect from the adverts.

Reason for choosing PayPal

The fees Stripe charge, combined with the convoluted dispute process when settling a chargeback make using it unaffordable to a small business.

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Andrew

Verified reviewer

Computer Hardware, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2023

PayPal a secure and fast way to do all your online purchases.

Positive for the most part, since PayPal is known for its secure way of making purchase online.

PROS

Secure, fast and easy way to perform online purchases across so many online sites and vendors, for your business and personal needs

CONS

The lack of more customer support is missed, emailing support is not the best way to resolve transactional issues, where is much faster to speak to someone to resolve issues over the phone, then it is when you have to wait for an email reply from support.

Reason for choosing PayPal

No extra devices needed to use, other then a computer to place transactions.

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Yelle

Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Useful but undifferentiated

Overall I feel safe storing my info with PayPal and I trust them since they've been around for a while.

PROS

It's easy to pay and get paid with PayPal. I most like being able to store my information like my address and credit card for easy checkout from an online shop. I also like that I can pay someone's invoice by logging into PayPal.

CONS

PayPal used to be the only way to safely store your credit card and address online. These days there are so many other options like Google and Apple saving everything on your devices. I am trying to think about why I ever do use PayPal which leads me to think about whether it needs to differentiate itself in some way.

Reason for choosing PayPal

My company used to have it as an option where a client could pay us with PayPal but we removed this option so that we could have more of a streamlined experience with Stripe integrating with our Dubsado CRM.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Honestly the most amazing electronic payment method out there

Awesome

PROS

The best part of Paypal is the fact its global, and safe.

CONS

No complaints at all, its good as it is but if there's any way to make it better please, by all means

Reasons for switching to PayPal

Paypal is just the ideal system for me, its most widely recognised

James

Human Resources, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2024

Big help for business

Has been overall a worthwhile addition to our offering

PROS

Is a a widely trusted and identifiable service which helps get those sitting on the fence over the line

CONS

The fees can sometimes feel a bit excessive for profits they make

Irshad

Electrical/Electronic Manufacturing, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Easy to use

I am using PayPal past 2 years and it's perfect

PROS

Easy to use, all currency accept, fast payment processing app

CONS

Payment accepted very fast and transferred amount to bank in very low charges

SARA

Music, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2020

Every Artist Needs PayPal

PayPal is one of the most well-known services in the world. It has achieved this status for a very important reason - it connects our ability to do business on a global level. You can transfer any currency within seconds. Security is a paramount by protecting both the sender and reciever. The site is user friendly, feature friendly, and accessible to anyone.

PROS

Paypal is my favorite payment portal. It is possible to link multiple payment types, like debit cards credit cards, and bank accounts. I am able to reach customers who want to purchase a product or purchase music from across the world and I am paid directly to my PayPal account balance. Once the funds are transferred I can transfer them directly into my bank account for no fee and the transfer typically takes a single business day. The user also has the option for immediate deposit via debit card for a small fee. So if you need the funds transferred quickly, PayPal has an option for you. I also use PayPal to send and receive payments from personal sales on Ebay and Reverb. The buyer is protected from fraud and holds funds until the item is received, ensuring that the buyer gets the item and is satisfied. This gives me peace of mind when transferring funds. PayPal is for everyone and you can also send money to family or friends. I have been using it for years and can't imagine not having the convenience of its service.

CONS

Sometimes reaching PayPal directly can take a day or two for complete resolution. So far I have yet to encounter a problem that wasn't resolved within a day.

Reason for choosing PayPal

PayPal connects you to the most users and has the highest security.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Best Money Management for me Personally and with my business

I love this business solution. I don't know how i would have grown so fast without this service. PayPal was easy to set up when I started my business. After 5 years this is still my first choice to take credits cards in my store, on the go though Facebook and even my website. I even took advantage of the PayPal working capital loans to keep up with my growing business .

PROS

Paypal makes everything easier: getting paid, sending money, sending invoices, buying supplies, using a credit card and having a credit card reader for my store and all my vendor shows on the go.

CONS

I wish the credit cards statements were easier to read and more streamlined with everyday charges, payments ( Debits and Credits) and fees. Also my credit card readers had an internal battery that only lasted 2 years. The new reader has to remain -plugged in not to have a delay in usage and the credit cards fees keep increasing over the years

Reason for choosing PayPal

PayPal set me up for free, answered all my questions on my first customer service call. sent me free reader and the the credit card reader stopped working they replaced it with a better reader for FREE - They earned my Loyalty over and over. .

Ozlem

Financial Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2021

Easy way to transfer money

By and large, I am exceptionally happy with Paypal and the scrambled installment technique that it gives my customers. I can send them solicitations rapidly and the email contains a connection for them to pay the receipt right away. They don't have to have a Paypal account which is likewise a major addition since a portion of my customers doesn't straightforwardly have Paypal. They can pay for administrations as visitors. Advantageous and very much fabricated programming.

PROS

I like it since It's a free alternative to get and send installments anyplace on the planet. Because of the site intergradation particularly with Shopify, I'm ready to get installments through PayPal. The android application is stunning to oversee everything in one spot and furthermore, I use it to send cash with no issues. I use PayPal since 2013 and it's my best option when I pay something on the web since, in such a case that something incorrectly happens I have the choice to ask PayPal for a discount and I will get it with no issue. PayPal Protects purchasers one than some other Payment administrations and I truly full I'm protected constantly from con artists on the web and I can't believe any Payment supplier as I confide in PayPal.

CONS

The expense structure in case you're not a believed seller can feel a piece catching as there is an obligatory stand-by period before they will deliver your cash to you. It is highly unlikely inside the product to facilitate the interaction and there is no simple method to contact PayPal thusly. The other issue with the application is that once you enter in a check card number or a Visa number the application will not allow you to eliminate it until they are evidence that your record is clear.

Reasons for switching to PayPal

PayPal was widely known and it was easier to use and transfer money.

Eduardo

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

I used to complain about Paypal's high fees until I was the target of fraudsters with Stripe

Excellent. It's a breeze for sellers to install/setup and configure.

PROS

Easy to use. A lot of people know it. A lot of people use it. It is everywhere and it is trusted.

CONS

The fees could be a little lower, but it is NOTHING compared to what you risk and lose with cargeback claims with other payment providers.

Reason for choosing PayPal

Paypal has a seller protection program where it protects the seller from fraudulent orders.

Reasons for switching to PayPal

I was the target of fraud. Stripe let a TON of fraudulent payments through and we dispatched them thinking they were legitimate orders. Stripe did nothing to help resolve the issue when we contacted them: it was automated messages after automated message. We lost all the money, the product and we still got charged by stripe a fee for every chargeback. STAY AWAY FROM STRIPE.

Crystal

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed February 2019

Payment Software With A Ton of Features

I use PayPal daily on our company's website, as well as three e-commerce platforms that we use (Bonanza, eBid and eBay). We offer additional payment options on our website and have discovered that PayPal appears to be the most trusted by our customers. PayPal offers a wide range of reports for tracking sales and expenditures. Because of the number of reports, I do not utilize them all. My favorite report is the monthly or quarterly financial summary because I can see what our revenue and expenses were and it is very user friendly. We print all of our shipping labels through PayPal and receive a commercial discount. I have tried other options for shipping but feel that PayPal is the most cost effective and user friendly. I also like the option of paying for my shipping costs out of my PayPal balance because it eliminates the step of transferring money to the bank and having to wait for it to get there. In addition to using PayPal for e-commerce, I do work as an independent contractor. Most of the companies I contract with use PayPal to pay their contractors. The financial summary on PayPal breaks down what money came from sales and what was sent as a distribution from a company I contracted for. PayPal integrates easily with my accounting software so that much of the bookkeeping and accounting work is hands off. I am able to pay vendors and platform fees directly from PayPal. PayPal offers more than one way to get my money. I can transfer it to the bank or a debit card.

PROS

PayPal offers integration so that I can accept payments from customers on my own website as well as on all of the platforms that I sell on. PayPal also offers a wide range of custom reports that helps me track sales and expenditures such as shipping costs and fees.

CONS

Calling PayPal's customer service often results in added frustration and a lack of results. PayPal often sides with buyers that claim there was an issue with their order, even when there is a lack of evidence to support the claim.

User Profile

Cullen

Verified reviewer

Information Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

PayPal Reaches New Heights in Security and Convenience

PayPal has served me well over the past 8 years or so and I will continue doing so. I've always felt a sense of security around my purchases and integrity of confidential information. Its amazing how PayPal has managed to serve such high standard of security related services while continuing to enhance its convenience via new features, fast support, and a ever widening network of user touch-points. PayPal's availability is far beyond what today's local banks offer. Users can find uses in websites/stores that accept PayPal, in-person physical access to your account for withdraw or deposit, and full control anytime, anywhere with the mobile app and superb web interface.

PROS

PayPal has always worked without fail when used as a payment method. In one glance at my PayPal dashboard either on my computer or mobile device, I'm able to check my balance, credit balance, credit payment due date and more. I've even found myself without cash or balance in my local checking when I needed to pay a bill. That's when I tried PayPal cash withdrawal using the app for the first time. Within minutes I had the money I needed! There are so many benefits and tools built around convenience within PayPal that I can't say enough. I'm a fan of investing and when PayPal teamed with Acorns for easy round up investments I was quick to take advantage of it. To be honest, I hardly use my checking compared to how much I use my PayPal account.

CONS

There isn't much to dislike about PayPal, however I there were a few times I had sent/received money from family and it was mistakenly handled as a payment. The problem was purely user based. More than likely the manner in which we requested and/or sent the money was different than the "Gift" function. The gift being handled as a payment for services instead lead to a fee of a substantial amount. Perhaps some better explanation on requesting a gift vs. payment and such. I see PayPal has recently introduced an invoicing system which is amazing. I hope they continue to do so as they were lacking free services targeted towards individual entrepreneurs who did business under their own name rather than a business.

User Profile

Kidhogwa

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed May 2019

Paypal can be annoying, tough it's still the best

would still recommend PayPal to everyone because you really don’t have any other options out there better than PayPal. I think PayPal knows this and that’s why they don’t care to make adjustments. I read somewhere that if you plan to travel or are changing the device you usually login with to PayPal, you can write to PayPal and explain this but I'm not sure if this works though. Maybe they could still ask to verify whether its truly you that is making the request.

PROS

PayPal is the biggest online money transfer which makes it my best choice because I work with a number of people from almost every corner of the earth. I love Its invoicing software. It takes away the hassle of creating invoices. The mobile card reader is great too and I use it with my Mpesa to make payments when I'm in Kenya. In this part of the World where other online payment systems are so inefficient, PayPal is such a life saver. The shopping cart, the instant payment, the simple click and send, PayPal is simply awesome. It would take me a whole day to write about the wonderful features of PayPal but it would equally take me the same time to write about cons.

CONS

I think its crazy to have your account limited or locked just because you have changed your IP address or you have changed your location. PayPal annoys me by thinking that people must use the same device to login to PayPal all their life if they are to continue smoothly running their account. If you travel to another country or log into your account with another PC, your account can be limited. I know someone whoose account was locked with $5000 in it. Its been 1years since this happened and PayPal has never resolved the problem. Yes they restore your account after verification but most of the time it takes them long to restore it yet its a hassle that can be avoided. What is worse is that I have seen many people complain about this for some time now and PayPal hasn’t done anything about it.

User Profile

Candace

Verified reviewer

Writing and Editing, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

12 years and still loving it!

I cannot say enough good about them. They have always been accurate, they have always backed me as a customer, they have always solved my issues while on the phone with me.. it has never taken more than one call to get answers. I have used them for 12 years and continue to love the ease of the sotware.

PROS

I have been using PayPal as my primary method of receiving payments from clients for 12 years. The ease of use is incredible. My favorite thing about it is that it doesn't take long for the money to drop into my PayPal account once it has been sent. It is truly received within minutes! The other thing I love about it is when there is a problem, such as something I canceled still withdrawing money from the account, PayPal gives me the money back immediately and tells the person who did it to prove they were allowed to. Traditional banks go through an entire chargeback claim and it can take weeks. With PayPal it is while you are on the phone. They call it a provisional credit, while they investigate. They stand behind their customers! I have also used their credit card collection machine. It is a small device that attaches to my phone when I want to take payments, such as for goods at a craft fair). People can use their payment account or use their PayPal debit card to pay. The transaction goes through smoothly and I am not beholden to credit card processing companies for crazy fees. Paypal is much much less expensive.

CONS

On very rare occasions it will go down. I think maybe 5 times in 12 years it has happened to me. When it happens money cannot drop in or be sent out, so you are stuck waiting till they fix the problem before you can conduct business. However, I have never known it to take more than a few minutes to get it done. It doesn't happen much now, but a few years ago it was something I did not like. Also, the software is fee based, so there are charges for money coming in and money going out. That is no fun.

Ashkan

Civil Engineering, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

Popular and Trustworthy

I have been using PayPal for the past year, and I strongly recommend it to anyone who needs to send or receive money or buy online. Compared to other platforms like Venmo or Cash App, PayPal has at least one advantage and that is popularity. That makes PayPal the most convenient money transferring app to use. Also, being a good app does not make you popular. The app should be perfect to become popular, and I think PayPal is very close to being perfect.

PROS

This is how I started using PayPal; I opened an account in a matter of seconds, added my debit cards from the banks I have account in and credit card info into my account, and now I don’t even use the physical cards anymore. I use PayPal for sending and receiving money and buying online. It is very convenient, and every online shopping website and merchant that I have used accepts paying with PayPal. My friends and I use PayPal to send money to each other every day. Recently PayPal has added a new handy feature called “money pool”. With this feature, you can gather money for a specific reason. I have used this feature many times. The first time I was in charge of throwing a birthday party for one of my friends. At first, it seemed like trouble knowing that I have to ask from everyone for their share of expenses. But then I found this feature in PayPal, I created a pool, and easily everyone paid their share. The money came right into my PayPal account in a matter of seconds, and thanks to PayPal the party was amazing. Another reason I love PayPal is that I can support my favorite charity in the app, which I find very convenient. Also, from time to time you can find great deals on online shopping websites if you pay through PayPal. I have used many of these deals and saved a lot of money by just using PayPal.

CONS

No matter how good PayPal is, there is still some space to improve. Sometimes transferring my balance to my bank account takes more than three business days, and it would be great if PayPal could improve the speed of the balance transferring process. Many of my friends prefer to use other apps just because of this and they need to transfer money instantly. Although there is an option for faster transfer, other apps can do it without charging for a fee. Also, it would be great if the customer could ask directly from PayPal for a refund, and not the merchant.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2020

Best extra layer of security you can get

I don’t even know where to begin when describing all of the positive aspects of this software and how much it has changed my view on e-commerce. Prior to establishing our business account through PayPal, my company was in a place where we didn’t feel enough protection against everything that can go wrong with using and accepting payments online. Opening up a free business account here was the best business decision I have made in my time here because it allowed us a chance to sell our extra inventory that doesn’t get sold in office through different online platforms, something that has proved its worth in recent events in the country. Now we are able to sell products and perform services for patients when we open our offices back up.

PROS

The most useful feature of the software I have realized is the ability to create invoices and shipping labels directly from the platform with the customer’s information already input into each order form. Next, if there is any chance that a problem arises between you and your customer, it is handled by their professional staff through their Resolution Center and users are given an added layer of protection as both a seller and a buyer. Last, but certainly not least, each business account created through PayPal has the option to create their own direct link with your chosen title, which will take their customers to a page where they are able to pay you directly, a feature that has proven to be helpful for in-person transactions that need to post immediately.

CONS

The transfer time that it takes for the money to exit your PayPal account and enter into your bank account is a bit excessive and I wish it were a bit shorter for the business accounts.

User Profile

Moaaz

Verified reviewer

Design, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

The perfect place to save and transfer your money

In general, this platform helps me a lot in receiving my money from various sides, especially because I work in the field of designs and have money at the site and that Paypal is always my first choice so that I can take this money. It makes it easier for me to pay the bills, transfer the money, and receive it from any bank near me. It is truly an ideal platform and I cannot give it up in my own transaction . Positives In my view, only the pros of the Paypal platform were divided into ten sections 1: Through Paypal, I can send and receive all my money from different countries of the planet with complete ease and credibility in paying the funds at rock bottom possible costs 2: Safety you'll not find a far better wallet than Paypal in saving your money and savings. you'll put tons of your money and zip are going to be taken from it. it's safe enough. On the PayPal platform, hackers are verified and every one transactions are monitored. If a rogue person is analogous to the platform, they're taken out and their account locked up. 3: Easy to use and fast money transfer, you'll not find it difficult to receive and transfer your money. don't be concerned about your bank mastercard information, their security policy is extremely strict, all you would like is simply send the person to the corporate and your email address, and therefore the money are going to be sent to you 4: Customer service has top quality and global and it's very easy to speak with them if you fall under any

PROS

problem, talk only to them, they're going to reply to you and that they will solve your problem needless to say 5: Commission is extremely cheap, unlike wallets and other electronic banks 6: Very easy if you employ it from the phone. Ideal for putting icons and straightforward to navigate the platform. I prefer using it by phone tons . the form and therefore the general interface of the platform are beautiful and attractive. 7: the power to pay bills to my customers and therefore the ability to shop for from various stores of the planet through the web , and once you open any website you discover within the payment options the Paypal platform that's everywhere within the world 8: you'll receive your money on a day to day and throughout the week, if you're employed during a fast electronic job and you get your money on an equivalent day, i counsel you with Paypal 9: Famous and with an excellent reputation among people and corporations , everyone knows Paypal, and this is often amazing in itself. you've got an excellent thanks to go if you would like to verify his friendship, and it's one among the foremost used platforms within the world on a day to day . 10: Continuous updating of the platform and adding features instantly increases your love in handling it and increases your confidence in it more. Okan Paypal tells you to not worry about your financial transactions, i will be able to manage it and you're comfortable with peace of mind

CONS

As for me, I had some difficulties linking my bank credit card to the platform but I went to technical support (customer service) and they helped me solve the problem

‪Mohammed

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2020

paypal review - esshaimi

PROS

Paypal is distinguished in terms of sending and receiving money, as it contributes to facilitating many things first regarding the process of sending money quickly, safely and reliably because before it was difficult to send money from one place to another while you are in your place very quickly, but the Paypal site came and facilitated this task and from Among the advantages of Paypal also is the ease of browsing and using the site so that you can move between all its different sections easily and smoothly without any cramps, and also the Paypal site guarantees you a refund of your money in the event someone swindles you or steals your money and also what I like about the Paypal site is the multiplicity The languages ​​used in it, which contribute to facilitating the process of understanding and dealing with it without problems, in addition to that, the Paypal site is used in most websites, in addition to that, you can buy with your bank card using Paypal in order to ensure that you are not defrauded or your money stolen unlike the purchase By using the bank card directly, because in this case you will not be able to recover your money in the event that you are swindled or your money stolen

CONS

Among the negative aspects of the Paypal site is its relatively high commission for sending money, in addition to that, in many cases, various problems occur during the process of sending money from a Paypal account to another account or through withdrawal to a bank card without mentioning the reason for this. The problem is making it difficult to send money, and when you want to communicate with them in order to solve this problem, there are difficulties in terms of quick communication and quick response, and also among the negative things is that the funds are frozen for a certain period that varies for several reasons, whether it is from one Paypal account to another or in terms of a source of reception Money wasting a lot of time. In addition to that, the account is sometimes frozen for a period of 180 days, or sometimes they require you to send some commercial documents or the national identity card in order to release the presence on your account

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