Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Ease of use.. SMS templates.. chat bot feature.. call recordings

Settings UI could be a bit more user friendly.. but not hard to learn

[sensitive content hidden] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization.

There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis

Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you!

this is an easy software to navigate while using other screens

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

I am very pleased with the kind and efficiency I experience whenever I reach out with a question or help request.

Not sure if I have one at the moment to share

First and foremost, the platform's compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.

One of the primary issues I encountered was the inability to add or modify contact information. The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

The yeam keeps improving constantly so I am sire they will have all the features necessary.

I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day.

The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business.

Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :)

Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day.

There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users.

Wonderful.

Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional - we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.

Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order. However, this is not a big deal.

I became aware of a Emitrr through the staffing company that I’m involved with and I’ve just recently converted my electric bike shop to them as well. For nearly equal functionality, I’m saving more than $100 per month and the service has been extraordinary. Can reach someone nearly immediately, and would highly recommend to anybody else searching for this type of product.

It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.

Nothing to provide here. My experience has been stellar.

My initial experience was mixed but working with the team has made it much better, and they address my issues and suggestions with gusto. Love my team!

Price Customer support Phone and review management

Some features are clunky to use, automatic responses are lacking, and the number of clicks needed to move around, but Emitrr is making changes that address all this

When we began our abandoned call texting pilot, our objective was to understand how much opportunity was being lost because we couldn’t answer the phones. I’ve been able to see an 8% lift in appointments booked (33% from new patients) because of the tool. After seeing the data, we’ve discovered the need to automate and send texts for pre-auth and lab delivery notifications which will eliminate 5-10% of my non-value add calls. We are also looking at texting solutions to write-back into the EMR when patients want to cancel, confirm, ask for directions, pay a bill, etc. So the idea is that it will reduce labor in the call center.

Emitrr is very accommodating and willing to create automation tools outside the traditional scope of just providing abandoned call texting solutions.

Would like to see more written presentation of capabilities.

Excellent so far!

This software is excellent for texting our clients custom or automated messages and we can clearly engage with them

One thing I would recommend to add is to have messages pop up on the computer itself and not just in the window, but I believe they are working on that!

Easy to use and most all patients like the ease of communication via text and the quick replies to the text.

Small glitches but Support is super fast ant taking care of the issue and explaining what happened.

We used Zipwhip and we're freaking out once we heard they were shutting down. I searched for hours for a new platform to use and came across Emitrr after about 20 calls with other companies. Emitrr is so easy to use, and gives us exactly what we need for mass texting. Their support team is amazing, quick, and always helpful!

A few features could be improved upon. But support is open to suggestions. Most feature suggestions I've had, have been implemented in to their platform.

The concept of the system is amazing and the customer service and support I received was second to none. We didn't have any issues using the software, just wish it had offered a little more but they were constantly improving and asking for feedback to meet the needs of their customers.

I appreciated the automated text when we missed a call as we were out of the office a lot. Customers would respond by text and we could answer a lot of questions or schedule appointments with Emitrr (texting) instead of having to return a phone call (meanwhile the customer was waiting on us).

I disliked the inability to have private texting conversations (all texts went to all users within the platform) or the ability to chat with my team within the platform. We also really needed a fully functioning VOIP phone option but that is still under development and testing.

Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me

i just wish i would have found this sooner

It helps our communication, faster, more efficient

sometimes acts up and the software is slow

Amazing and keeps getting better.

Emitrr has been my favorite messaging software we have used in our office. The ease of sending mass messages to our associates is amazing. The way to personalize messages and filter them within different groups. By far, the best thing about this software is the customer service. Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.

There are no major concerns. Software is simple and works well.

Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.

I can see missed calls which means missed opportunities and call those potential patients back. I can also answer questions that patients have using AI

No complaints! Love using this product! Would highly recommend it to others!

We absolutely love Emitrr and are glad to be partners with them!

Emitrr is amazing, it helps with our multiple companies and is so user friendly. Anytime we have a problem and reach out the team is super responsive!

Anytime we have a suggestion or a question about a feature that may be missing the team will brainstorm and figure out a way to make us happy!

Amazing!

It is easy to use! It has mass text and character counter

Nothing, it is great! I do wish it had an easier way to import my list but that is it.

Help Desk is very helpful and quick to respond.

As far as we have been able to tell, everything works great !

Great product

Ease of use. Email access Easy customization

Phone app not working perfectly yet. In ability to list to voicemails without turning silent mode off