All ReviewFlowz Reviews
1-24 of 24 Reviews
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Raja
Verified reviewer
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Best tool for review management
Review management is easy and time to time updates of the ratings on all the review platforms (G2, Capterra, Trustpilot ...)
PROSAll of the reviews on different review platforms can be monitored and managed at on place with a user-friendly interface the best part is all reviews are sent to slack!!!
CONSTill now no issues faced, everything is smooth
Cori
Computer Software, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great customer reputation management tool and service!
Fantastic! The product itself is everything we needed, and the team is incredible to work with - very response, supportive, and open to feedback. Would highly recommend.
PROSHas all of the primary features we needed, including reporting/analytics, tracking all of our sites, tagging and understanding review feedback, gated links. The Reviewflowz team has been incredible to work with, adding review sites that were unique to our business. The price for what you get and the service made it an easy decision to go with Reviewflowz. We've been using the product for about 3-4 months now and are very satisfied and continuously impressed with the support we recieve.
CONSStill a new product but they're releasing features quickly. This wasn't a problem for us as we were newly managing our customer reputation/reviews. The dashboards are simple, but it was more important to us that we had access to all of the data to create our own dashboards.
Lay
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Worth a try!
Super great! They have been very attentive to us as a client. I love the feeling that you weren't given a sale pitch, but a genuine conversation of what software could support you with.
PROSEasy to implement and able to track via a communication channel, such as slack.
CONSThe product is still slightly a work in progress with some bugs, but I see really great potential. For the price, it's worth giving it a try and see if it adds value to your reputation strategy.
Reason for choosing ReviewFlowz
It was fitting our current needs without all the extra flares.
Nathannaël
Computer Software, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Centralizing your reviews on a Slack Channel
What I like with ReviewFlowz is the configuration of workflows to receive our reviews from all our platforms. The tool works perfectly.
CONSWe just need to complete the list of Review Source with more marketplaces, all the popular ones used on the market and the tool will be perfect, but it was already very good. Keep it up and congratulations for the development of this tool.
Michael
Computer Software, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Fast & easy way to automate capturing your reviews
ReviewFlowz is a cornerstone to a "feedback river," ensuring my team and I are easily and consistently up-to-date on any new reviews in our Slack team. With recent new features, ReviewFlowz goes beyond that need, providing a fast, searchable database of all collected reviews. This means that from a product perspective, I'm able to search keywords (e.g., a feature we’re considering) to filter historical reviews.
PROSIt's a fast and easy way to set up capturing reviews, ensuring new ones are routed to relevant team Slack channels or email.
CONSWhile it's fast and easy to set up, I ran into an issue getting one review feed active. However, ReviewFlowz was incredibly helpful, prompt, and thorough in helping me through resolving that issue. There have also been major enhancements to the service since I began trialing it.
Jérémy
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
The solution to proactively exploit your online reviews
I had a very good contact with the team. The setup was very easy and they answer all my questions pretty fast. I like their mindset and the direction they are taking. I am looking forward their expansion :)
PROSWe use it mainly to monitor all the reviews of our SaaS in one slack channel. It gives us the ability to act very quickly in case of bad reviews and we notice that this reactivity makes all the difference. We calculate our daily/weekly CS OKR based on this slack channel and gives us a very simple and lean solution to do it very fast.
CONSThe software will expand with other features that I am waiting for very much such as Google Sheets integrations which will enable us to automate the calculation of our daily/weekly OKR
Aron
Financial Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Convenient Slack connection
We are testing multiple tools to bring user reviews to Slack; ReviewFlowz has proven to be a good one for getting notifications about new Trustpilot reviews.
PROSIt was easy to set up a connection to Slack. The notifications coming into Slack are clear and contain the information we wanted to have in there, not more, not less.
CONSIt wasn't always entirely clear what's included in the trial. When another team member connects a different flow, the flow management is slightly confusing.
Lauren
Warehousing, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
So far, so GREAT!
We have just recently started using ReviewFlowz, but so far they have been amazing! [sensitive content hidden] and his team are so quick to respond! They are attentive and intentional. We shopped around for a long while trying to find the right fit, and at our current phase, this feels like a great fit! Super awesome support so far!
PROS- easy onboarding- super attentive team- easy to use- does all the basic functions we need
CONS- not a ton of intricate reporting options - at least not yet. I do believe if we told the team we needed a different report/different option they'd work to make it happen.
Grace
Fund-Raising, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Helped us see our reviews all in one place!
10/10
PROSIt was easy to sync up our various review sites into one Slack channel so all company stakeholders can see them come in and respond to them, use them as testimonials, and to use as feedback for our product team.
CONSI'm still not positive how to sync up GMB to Slack but I need to go back and look!
Vendor Response
Thank you so much Grace, really appreciate you taking the time to share your thoughts! I've reached out over email about GMB, I'm sure we'll figure it out : )
Replied June 2023
Brooke
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Easy Review Management
I love how easy it is to set up the Slack integration and send new reviews to our review channels. It's increased the visibility of our reviews across the organization and encourages conversations between different teams when reviews mention product features or specific campaigns.
CONSIt could be easier to edit flows en masse.
Marie Odile
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Very easy to use - Gain in productivity
Very easy to use and implement solution. Gain in productivity : direct slack notifications
CONSAll good so far, I don't have any negative comment. In near future for big sized teams : add the ability to add members to dashboard with different roles
Carrissa
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Great free tool!
I am using the free forever plan and it works great for my needs!
CONSUnfortunately, I am not a large enough company to need many platforms. I wish there was a little larger free plan
David
Computer Software, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Very useful for b2b saas
I highly recommend this software for managing customer reviews. It is user-friendly, efficient and has helped me to keep track of all my reviews in one place. The ability to respond to reviews and track their progress has been a game changer for my business. I have noticed an increase in positive reviews and overall satisfaction from my customers. I highly recommend this software to anyone looking for a comprehensive review management solution.
PROSThe ability to respond to reviews and track their progress
CONSThe integration of the software with other very specific tools.
Axel
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent review monitoring solution
So far so good! I set it up, it works, and that's about it! I wouldn't have it any other way.
PROSThe simplicity is really what I like best. It's dead simple to setup, and managing reviews in Slack makes review management super simple.
CONSIt would be great to have the option to translate reviews automatically. Would also like some best practices to deal with bad reviews
Reason for choosing ReviewFlowz
Simpler, and much cheaper. I like the no bullshit approach. They're not saving the world with this, but what they do, they do well.
Arthur
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great experience
Super easy setup and the notifications look great on Slack
CONSNothing so far, really happy with the product
Ayodeji
Health, Wellness and Fitness, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2022
Very Easy to use and easy to integrate on a slack channel
Reviewflowz has made review monitoring very convenient for my team. It is also very quick to set up different flows.
PROSIt was very easy and straightforward to set up the flows and the notifications gotten on slack were well detailed and structured. Highly recommend this service.
CONSOnly issue, we were unable to locate some review flows on the list searched on the platform initially. Which was then swiftly rectified by the support team.
Thomas
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Really powerful intent monitoring
So far, super satisfied. The setup is very simple, and Slack is a very cool interface to deal with this.
PROSI use it to monitor other companies' reviews. Their bad reviews are very good leads if you're able to identify who wrote the review. Doesn't work 100% of the time but it mostly does, and it's very easy to leverage.
CONSI'd love it of they we're able to help me identify who wrote each review. Lead gen meets review monitoring
Veli
Internet, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Very easy to set up a Slack bot
Very easy to set up a Slack bot, invite it to specific channels, so people in marketing and product teams know what people are saying about our product.
CONSWould have liked to use more features in a limited time-based trial, instead of unlimited time but feature-limited trial.
Kurt
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great tool to stay on top of reviews
Really great, couldn't be happier with the solution!
PROSReally easy to set up direct to Slack, and the support was awesome.
CONSThere are a few minor bugs in the software to iron out, but the support is amazing so they're always happy to help and fix any issues to get you up and running.
Pierre
Verified reviewer
Financial Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Facile à mettre en place, facile d'utilisation
Très bonne
PROS- la qualité du support- la simplicité à mettre en place- gain de temps
CONSPour l'instant je ne trouve pas de point faible à ReviewFlowz.
Reasons for switching to ReviewFlowz
Pas asse flexible, plus cher
Matteo
Internet, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Set up in 30 seconds
I set it up in 30 seconds and with ease.
CONSIt's a very lite software, which is what i'm looking for. But, I am missing some basic features (account management, password / email changes, etc)
Benoit
Computer Software, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Really useful
So easy to implement, every service of the company joined the slack channel and get excited!
CONSI guess when we'll have lot of reviews, we'll have to pay more
Aymeric
Banking, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Très pratique
La simplicité et la rapidité pour obtenir des exports sur un volume de data important.Le choix assez important de plateformes sur lesquels on peut récupérer de la donnée
CONSQuelques petits dysfonctionnements sur des exports vite rattrapés par le service client très réactif
Reason for choosing ReviewFlowz
Réactivité du service client et qualité de la solution proposée
Nessim
Information Technology and Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2022
Discovered via ProductHunt
Nice and easy to use. Easy to add new review platforms
CONSNot found yet. Product is still new so let's wait and see.