Overall, our experience with FieldStack has been excellent. In many ways, we have been able to improve our business practices. We have resources to compete with major competitors now which could not be achieved with our previous POS system or any other POS systems we had considered prior to implementation. I am excited to find how much more successful we can become using FieldStack.

I was most impressed with FieldStack's expertise in development and willingness to meet our needs and desires of the system unique to our company. I assisted with the implementation of various systems, and I can honestly say I've never had the pleasure of working with a team like this. They go above and beyond in every way.

One feature that could be improved is customer notifications of e-commerce order fulfillment. We previously used Shopify which could be accessed via smart phone. Orders were able to be marked as delivered right after the order had been dropped off. The notification in FieldStack is delayed, as the employee delivering the item has to return to the store before scanning the order as delivered. Another option could be to contact the store to ask someone to mark the orders as fulfilled at the time, however it is an extra step that may not be the most efficient solution.

Simply said, the work we are doing has been cut in half. The time it takes us to complete tasks has been cut in half. We are still working out the bugs and figuring out a good system for special orders with FieldStack, but in general the work load has been lifted.

Looking items up in the system is very easy. I love the export to excel feature. This makes creating our many spreadsheets a breeze. I also really like the marketplace, send and receive modes. THis makes seeing the movement of items and item history very easy. I also like the special order clean up function. I think some of the stores are still trying to figure this feature out and we could use more training with this.

We are still trying to figure out how to get all of our special orders on fieldstack. I would like to see the items on a pick batch linked to a specific special order, this way the stores could see the comments on the order. We have multiple sizes/ colors under 1 upc for many of our close out items. Currently we have to run a spreadsheet as well as utilizing FieldStack for special orders. This complicates things a lot.

I am not impressed. I would think a POS system would be able to be adjusted to compliment the store using it. Not every store operates the same, so I cannot imagine their POS should be the same. I am thankfully young/tech savvy enough that I am now used to it, but older employees will always be in Retail stores.

I do like that we are able to search products a lot easier than other systems in the past.

I am an assistant manager at one of the companies larger stores. We have many employees that are elderly. This system has been a struggle for them since day one. Everything is too small so touch screen turns into a nightmare. There are too many steps for simple transactions. Features that we have in this store that set us apart, seem to have been rushed, or not considered when making our POS, almost like it was not made for our store at all. Layaways are a good example of that.

All in all. I like FS. Just minus the above statement.

I like how quick the system is. I like the way it's laid out on the screen.

The TWO major faults I have with FS are:1- The way layaways are done. It is very confusing to explain to customers how it shows on there slip and it also is very difficult for some of our staff members when trying to remember how to process this. **if you could add a total balance due on the slip so the customer can see how much more they owe, that would help- and for our employee side of things, You could try to tweak how you have it set up in the system so instead of our employees clicking on every SINGLE item to apply a layaway payment you can just click on the customers name, all the items within that ONE layaway can be filed (Some customers have more than 1 layaway.. why?? I don't know). haha But make layaway payments and processing MUCH easier. 2-The way we have to delete Special orders and layaways if the customer changes their mind is awful. We have to click on every item within their special order/ layaway and then hit the button "COMPLETE" then say "YES". Now, if it's only 1 or 2 items that's okay.. But, we have some customers that have 20 items or more. This is very time consuming. Can we just click on the customers name- click the layaway we want cancelled and cancel it and it'll just apply the amount paid on the layaway to the screen for a type of refund? Special orders the same thing.. Even tho they don't apply any payments to special orders can we have a different tab to say S/O and be able to cancel them too the easier way.

Overall I have had a great experience with FieldStack as a user at many different levels, and would recommend it to anyone.

I have been a user of Fieldstack for many years now, and before that I used a number of other platforms that really didn't measure up. Fieldstack has an impressive amount of functionality without being overwhelming. It empowers retail associates to give great customer service by not obfuscating key retail functions behind security walls; while still keeping sensitive data and features restricted. Speaking as someone who knows what its like to stare down a huge line on a busy Saturday in December, sometimes you want things to just *work*. And Fieldstack WORKS! The more I've used Fieldstack as an advanced user the more I've been impressed with it's back end and higher functions as well. There is a very cool set of dashboard that help lay out inventory and sales trends. And when you're dealing with a database with 10s of millions of products in it you need quick ways to get right to your most relevant items.

At the system admin level the simplicity that is enjoyed by lower clearance users gives way to an almost overwhelming amount of features. It can take a little bit to get your bearings, but once you do it's totally worth it.