I use this software at a floral shop that i co-own, very easy to use!!

Thing i like least is the icons could be a little bigger as they are kinda hard to see sometimes

Floristware is not only a POS, recording sales transactions and facilitating credit card processing. It's also a complete marketing and reporting system. Reports are dynamic and robust - anything I need to measure, in any time frame, I can get from Floristware. If the hard-coded reports don't do it for me, the report data can be exported to Excel and manipulated there. I can gather informed data on my customers and reach out to them from a position of strength knowing that I can measure their shopping habits with me and contact them in various forms with targeted marketing campaigns. The vendor is superb - friendly, responsive and dedicated to the support of their customers. Floristware is a partner in my business, not just a tool.

There is so much Floristware can do, that it takes awhile to learn it all. I've been using the system for over 7 years, and recently learned a few things that I never knew it could do. I know they have reached out with webinars and training sessions, but maybe it's more incumbent on me to seek out more information from their web site. On the other hand, if I want to do something and can't intuitively figure out how it's done, a simple email to Floristware support gives me the answer in short order.

Floristware is not proprietary, so you can board with a processor that you like. There are features that are designed specifically for florists, creating special orders and deliveries.

Upgrading system can be cumbersome and expensive. Customer service needs results in long waits and call backs that take a while

Customer service, although not available immediately upon a phone call, is exceptional. Extremely fast and responsive to emails and remote assistance is established easily if necessary.

Non proprietary software (FTD or Teleflora). Works with all sorts of hardware set-ups, easy to get started.

Multi screen order entry makes order taking difficult at times. Sales reports are sometimes lacking in terms of filtering capabilities. While I love the "Progress Tracker" delivery module of this system, a "Map All" function would be a nice addition.

This software has kept our small shop organized. Easy for all employees to know what is happening with each order.

As a shop with three employees, this software works great! It allows us to smoothly run the shop and stay organized. We can process cash and carry sales, pick up orders and deliveries with ease. We have not missed a beat while having this system. Little training is needed. Very user friendly.

Some of the times, there seems to be too many steps to end a transaction.