HelmBot
About HelmBot
Awards and Recognition
HelmBot Pricing
HelmBot offers a free trial, after which the software is available from $95 - 275 per month.
Starting price:
$95.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for HelmBot
1 - 5 of 62 Reviews
Kalyn
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2021
Best Software for Float Centers
Brad
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Save Time, Money, and Headaches
It is my one-stop shop and has led to great efficiencies with our wellness centre. I can't recommend Helmbot and the team around it enough.
PROSMy background is in electronic health record software for cancer clinics and integration with existing hospital systems so I have seen dozens of products over the years. All come with pros and cons for their specific niche market. From the business side of things they often require staff to touch 2-3 pieces of software on any given day leading to training issues, upgrade testing bottlenecks and worst of all inconsistency of care for patients/clients. The fact that Helmbot contains all the features you could want to run your clinic, health / wellness centre, without a bunch of one-off features built for specific customers is refreshing. All the features integrate together to give it its power. A robust appointment scheduler that is integrated into an online portal for customers to self-schedule, an instant messaging tool for internal communications, ample notepads to keep detailed accounts of every interaction, a POS, customer appointment notifications, inventory and order tracking, staff shift scheduling, a group logbook, resource management, task generators to make sure everything is done on time, and so much more. Upgrades are also seamless as the software is all cloud based and updates are rolled out regularly. Even contacting and communicating with customer support is built right into the platform. The time savings on training staff on 1 system instead of 3 or 4 is worth the price of admission alone.
CONSIntegration with third-party apps or other CRM or EHRs is limited however the team is constantly assessing and adding new features as demand dictates.
Reasons for switching to HelmBot
We used Mindbody during a trial month and had nothing but problems so we made the switch to Helmbot over 6 years ago now. We found the software was bloated with features that weren't relevant to our business and it demonstrated a lack of disipline with cutting features.
Hailey
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Best customer service on the planet
Great. I use the helmbot to send gift cards and my employees use it to clock in and out. It’s a useful tool.
PROSThis software does prettty much everything. From scheduling appointments, to setting up an online store, internal staff scheduling, recording testing levels, providing customer reports, and being full of any feature you could possibly want—floathelm’s got it covered. The BEST part of this software is the customer support team. Any question, feature idea or problem I encounter is ALWAYS answered, solved or investigated within hours. No long wait times, no hassle, no problem. If something comes up that their team can’t handle, they are proactive in getting the message to the right people who can help solve the problem. Further, they offer over the phone help if ever needed, with no long wait times or frustration. Special shout out to [SENSITIVE CONTENT HIDDEN], who have helped me navigate many many many MANY questions or confusions and always offer helpful tips and feedback into how I can use the software to the best of its ability.
CONSI wish there was an app. An app would make floathelm even better for customers and admins alike.
Reason for choosing HelmBot
Floathelm is streamlined. It makes the customer experience simple, easy and stress free. It has a lot of internal features, but the external customer experience makes it simple for clients to schedule without getting frustrated by too many options or lack of organization.
Wade
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great software
Highly recommended
PROSThe ease of use and detailed reports are amazing. The fact that it integrates easily into my website is awesome
CONSThe use over devices like smart phones can be cumbersome.
Geoff
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
One of the only ERP systems that doesn't suck
It is easy to use from both a customer and business point of view. Setup and integration is easy, it is niche to float centres which makes it perfect if you are a float centre. Having worked in other companies with other ERP systems like Oracle and Netsuite, I can say with full certainty this is by far way better than those software systems simply because it doesn't have all the back-end issues those systems have, which are not tailored to any specific industry, and because of it's one-size-fits all approach is horrible for adapting to your business. If you are a float center, Floathelm fits perfectly in, and the customizations for adapting to your specific needs as a float center are so much tighter and easier to implement. Customer service is very helpful and quick, and I'm not waiting on back and forth emails between developers to maybe partially fix something a week later down the road.
CONSIf you are not a float center, then this probably isn't for you.
Reason for choosing HelmBot
All the problems I listed above with other software business systems. I know other float centers or fitness gym owners who use it and it is just a terrible service for an even worse price.
Vendor Response
Thanks so much for the review Geoff, and the kind words! Just so you know, since you joined we've added support for many other modalities like massage, yoga, acupuncture, salon services... even escape rooms!
Replied August 2020