Epicor Service CRM is a web-based customer retention solution for automotive service providers. It helps you stay connected with customers and drive business into your service bays. With Epicor Service CRM you can build stronger relationships with customers, meet customer expectations in all interactions and identify and address issues before they become bigger problems. Epicor Service CRM is the solution for automotive service businesses that want to improve their customer retention capabilities and make sure they're reaching their customers more effectively. It helps you increase the number of repeat customers that come back to your business, as well as reduce the cost of acquiring new customers.