Overall this company has been amazing. My rep,[sensitive content hidden], has been the best agent I have ever worked with. He is kind, quick to answer questions, and seems to understand our needs. And when a mistake was made, the whole team was quick to jump on it, fix it, and make sure that we were covered. It's been a wonderful experience.

I have loved the customer service. We had one person on their team not be so great communicating back when something went wrong, but since then, the entire team has been so helpful with every single question. I don't feel like I am being a nuisance to them, even with the smallest of things. They are quick to respond and have been good to every member of my team. And the only person we had an issue with, they rectified the problem and I personally believe that person was a fluke, because the rest of the team has been amazing.

I think there are a few features that need to be added, but I think that's the beauty of this is because they actually want my feedback on what to add, and have already added things that we needed. They even set up a meeting between me and their team to get to know what is and isn't working, and my thoughts on what needed to be added. So even though I don't believe they have everything right now, it's something that are working on and will customize to their clients needs.

Overall owner.com has exceeded my expectations. I looked at several different options and have tried a few different ones over the past 4 years, but have found this to be the most all encompassing solution and for a really good price. Their customer service is extremely knowledgeable and competent and are able to quickly resolve issues.

My favorite feature is the slick design of the website itself. It takes a conventional menu and makes it interactive to prompt every customer to place an order immediately. It also helps to upsell by offering commonly paired with or commonly added items. We saw a 10% jump in ticket average just by the upsell features alone.

I would like to see more integration features with our POS. Currently owner.com can send information but isn't receiving information from our POS in terms of menus. Depending on your POS, it may not be developed yet to maintain a menu on only one source. I would love to see owner.com develop a POS and kiosk feature as well.

The integration with owner.com and my POS, square, was as smooth as I’d hoped for. Their interface on the backend is simple to use

A few user and admin Details still need tightnening up

A few bumps in the road, but overall the system is miles ahead of what was being offered with our previous service, and what was being offered by other companies. They have worked with us to address any issues we may have run into and the system itself has been solid. Very reliable ordering system.

The changeover was remarkable. Within a week all of our menu items, modifications, and photos were already set up and ready to roll with marketing materials as well. The onboarding team was able to access all of our previous systems and convert all the information to the new system. The new tablet and dashboard have a ton of new featured that we could not even get with our previous provider Chow Now.

My biggest issue would be the marketing function. You can only import customers information if they have Name, telephone number and email. So if you had customers sign up with just an email, you can not reach them until they order again. Unless, of course, you continue to use your previous email client.

My experience with owner.com has been magical. I absolutely love this company and what they do. I believe that they offer great value to any restaurant establishment. The sign-up process was a breeze. They over delivered in terms of getting everything ready within a certain amount of time. It’s been an absolute pleasure working with my success manager, he really makes me feel like he’s on my team. I now have my own app, online, ordering, delivery, and a beautiful website! There is no other company out there that does this.

I love that they customize your own personal website (which came out amazing btw) and also offer delivery along with your online ordering platform!

I honestly have no complaints or dislikes with owner.com. If I were forced to choose something I would say their customer support number should be more obvious in the guests’ order details.