Rezku POS Software

4.69 / 5 (16)

Our advisors have recommended this product 8 times in the last 30 days

About Rezku POS


Rezku POS by Guest Innovations is an all-inclusive point of sale (POS) system designed for bars/nightclubs and restaurants. The solution is available through on-premise terminals and cloud-based iPad tablets.

Key features of the system include customized floors, check splitting, gift cards, automated happy hour, modern signatures, customizable reports, drag-and-drop menu building, food costing, ingredient-level inventory and more.

The reports feature of Rezku POS allows users to view real-time data and analytics. Users can also download data into Excel or other spreadsheet software. Rezku is EMV and PCI compliant, offers an offline mode setting, and it encrypts customer information for security.

The system price includes software, setup, menu building, and unlimited support and training. The support team is available 24/7 and can be reached by online chat, email, or phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

16 Reviews of Rezku POS

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

4 stars

(3)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-16 of 16 reviews

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November 2017

Kitty from Veterans Of Foreign Wars Post 2420

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

As a veteran bartender/server I can confidently say the Rezku system is great!

The benefits for us were moving into the technology age as we were old school cash register and cash only. Being able to accept credit cards has helped the business so much. The reports are great as well since now we can see the sales in real time and has helped so much with the accounting factor. Bartenders cash out much quicker and smoother, the ease of use and no room for mistakes or over rings is a plus making that part of the job easier.

Pros

It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!

Response from Guest Innovations of Guest Innovations, Inc

Replied November 2017

Kitty Our entire team has enjoyed working with you. We strive to make Rezku POS a product that delivers value and is backed with incredible service. We love to hear that our efforts are paying off on your end. Cheers! The Rezku Team

April 2018

Jennifer from Avon Inn

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Outstanding, intuitive and Easy to use. Having come from a retail background , this POS is so easy!

Pros

We have been so impressed with the reporting and timecard functions of this system! Easy to read, timely and the items you need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small and they answer the phone! If they don't have the answer they will find it. When you have a customer trying to check out and you need a solution they are there. Seconds feel like hours and the person who answers the phone gives you the solution. In three months we have never had a long hold time or unsatisfactory customer service experience. Rezku is continually evolving based on feedback from it's customers and improving the experience. We also chose Rezku because of their no long term commitment policy. They want to EARN your business. We refer them to everyone . If you are still doing it by hand you are crazy. Great and affordable for the "Little Guy"

Cons

We have not had any Cons with this system! It has been easy to use , cost effective and issues we have had have been on our end

Response from Guest Innovations of Guest Innovations, Inc

Replied April 2018

Jennifer, We love working with Avon Inn. You guys are passionate and fun to work with. Please keep your eyes on rezku in the coming months. We are releasing some great new upgrades to make it even better.

May 2017

Jess from Devil May Care Ice Cream

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

This is the best POS system I've ever used.

Pros

Ease of use & ability to train others. I own an ice cream shop & most of my employees have no experience. The ability to show them an interface & have them competent within minutes is a huge time saver.

The cost of this compared to some of the other legacy systems I've used (aloha, squirrel) can't be beat either.

Easy to use & inexpensive is a great combo.

Cons

There are still a few software issues that come up. I'm assuming because it's still somewhat new. However, the tech support is first rate & the few issues that have come up were fixed immediately.

Response from Guest Innovations of Guest Innovations, Inc

Replied May 2017

Jess, It's truly a pleasure to work with you. You have been instrumental in our success. Your feedback has been priceless. We want our product to be the best on the market and we can't do it without partners like you. All the advice you have given us has been immensely valuable. We will continue to strive to improve our product and provide first rate service. Cheers! The Rezku Team

January 2018

Robert from Arizona Culinary Institute

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Working with this company has been a great experience. Great Product

We are a Culinary School training students for the food and beverage industry. This makes the instructors lesson easy and allows students to learn on a real POS system in our on campus Student run restaurant. Running the reports are easy and easy to understand. The schools accounting department loves the Admin side of the software very easy to use and reconcile. The software was very easy to setup and program. There were no issues except for setting the IP address on the card reader you need to be fast. But that is a hardware issue not a software.

Pros

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

Response from Guest Innovations of Guest Innovations, Inc

Replied January 2018

Robert, Thank you for giving us a shot and letting us prove that we are a different type of POS company. I know the decision making process was long and difficult for you. We will be there every step of the way for you. I know Brian really enjoyed working with your team helping you get set up. We are proud to be a part of your school and if we can do anything to help your student better understand the hospitality industry please don't hesitate to ask. Cheers!

April 2019

Dan from Ghost Isle Brewery

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

April 2019

Customer support is absolutely top notch!

While I have not dived in head first into the reports section yet (we just opened up this week), it looks very robust. Again, I cannot emphasize enough how great their tech support team is. Kudos to the team!

Pros

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

Cons

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

Response from Guest Innovations of Guest Innovations, Inc

Replied April 2019

Dan Thank you so much for your business. We are continuing to making improve Rezku. We are committed to making Rezku the best POS on the market. We have added over 100 features in the past year and expect to keep that pace over the next year. Cheers! The Rezku Team

November 2017

Skip from Best Bites Grill, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

I evaluated 6 POS platforms and Rezku ticked off all the major boxes of functionality we sought.

It allows a restaurant of our size to operate efficiently without difficulty for the end user as well as the management team.

Pros

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

Cons

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Response from Guest Innovations of Guest Innovations, Inc

Replied November 2017

Thank you for the positive review. We are working to make Rezku POS the best in the industry. You will see continuous improvements / updates to the system at no charge to you.

September 2018

John from Sip & Savor, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Sip & Savor and Rezku to the moon and beyond!

There are so many reasons why this works for us! Ease of use and training, stability with the use of the Rezku configured router, a robust CRM package that enables us to use gift cards and rewards, PCI compliance and speed of transactions using their merchant services partner, a reporting structure with real time data, and Ipad based. But most of all, the support level is unbelievable. I don't have much contact now that I have been up for a while, but as we were implementing and learning geting answers by using their chat system was within minutes every time. Yes, I said EVERY time, any day and any hour.

Pros

Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.

Cons

The first few iterations lacked functionality which then delayed our implementation a few months.

Response from Guest Innovations of Guest Innovations, Inc

Replied September 2018

John, we have a great staff that really cares about the product and our restaurant partners. This review is a great hats off to them. You have been a pleasure to work with. We are always here to help when you need us. Paul Katsch, CEO

November 2017

Shannon from 83 West

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Absolutely Wonderful

Pros

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

Response from Guest Innovations of Guest Innovations, Inc

Replied December 2017

Shannon, It has been a pleasure working with you and your team. I know your location on a pier has some unique challenges concerning internet connectivity. We believe that our offline mode is the very best in the industry. Our offline has been the game changer for you. Now you can continue to take order and run your business even when the internet goes out (which happens often for you). The headaches that your old POS system gave you have disappeared. Thank you once again for your kind words. It is restaurant owners like you that make what we do so rewarding.

February 2018

Scott from West Lodi Outpost LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great system.