SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), delivery/takeout and more.
The solution's customizable floor plan helps users manage dining tables. Tip pooling and tip disbursement are fully integrated into the cash management feature. SoftTouch is compatible with all handheld devices and tablets (including the iPad), and it is accessible from anywhere with an internet connection. This feature allows for tableside ordering, and even customer self-service.
Cloud-based services include online ordering, a remote dashboard, multi-store gift/loyalty programs and mobile reporting.
SoftTouch is PCI compliant and PA-DSS validated by the PCI Security Standards Council. The solution is suited for single or multi-store retailers in the hospitality and foodservice industries.
Max from Frame Print Gallery
Specialty: Other specialty retailer
Employees number: 2-10 employees
Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability
Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature
Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.
Cindy from dML Ent
Specialty: General merchandise
Value and supportive customer service at a reasonable cost.
Not widely known and challenging to first introduce.
Make sure to test this from an internal and external perspective.
stella from Unibank
Specialty: Building & garden materials
They are a professional service and are very easy to use.
It takes long to download and is very hard for the first time user.
Maybe upgrade the speed of the software so it will be much faster
Robert from CGMWR
I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.
Cannot really think of anything that I do not specifically like about the product or vendor.
Try it. You will like it! Guaranteed, the custormer service that stands behind this product is set at a high bar.
Gwen from DRTF
Specialty: Health & personal care
Ease of operation. When having to train new employees it is straight forward.
Nothing, it has been so easy. No issues to report.
It works for us, I can't say that it would fit everyone but in our industry, it does.
Bill from Consumer Electronics
Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!!
kenny from atlantis pizzeria
Employees number: 2-10 employees
I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?
Gina from Boardwalk Pizza
I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!
Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.
Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.
Not worth the money
Response: SoftTouch, POS Solutions
Date: January 2017
On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.