What I like the most about this software is the reporting function. It provides the management many options of reports that help to control the cash and inventory, including the tip distribution. The reports can be used directly for the audit work which was essential for our accounting department.

What I like least about this software is there was no associated mobile app back then. But now the company has developed Squirrel Mobility.

Squirrel is a very effective way not only to take orders from customers, but to expedite the service. When a server enters the order into the pos system, it goes directly where it needs to go.. Drink service goes to the bar, hot service goes to the kitchen, etc, etc. It's easy it impute menu changes and 86 anything that you've run out of for the day. IF your a restaurant that makes changes to your menu daily, this system is an amazing help. It also helps with back end stuff for payments and tips etc... You can also incorporate management functions and set up different users which really helps with theft and promotion abuse. Did I mention that it was compatible with your cell phone? The program also is very secure for the cardholders at your restaurant. NO worries about employees taking information and using it in an unlawful manner.

I like squirrel. There's not too much I can say negatively about it. I would like to know if we open another location, if there is a way to transfer all the menu data into the other location without having to reconfigure the system? I know there has to be a way to do it because mass restaurant chains use this system.

Quite a bit of information can be entered/customised with the software, although it's difficult to get it exactly the way you want it. It's also nice that it has multiple currency options.

Like with anything, if you use it enough you get used to it and become quicker at it. This might be fine if the software could keep up, but unfortunately it's very slow and very inneficient. Freezes quite often. Not very intuitive for new staff, and the tickets are very hard to read. The UI is very archaic.

We are pleased. It is a one stop shop for our business. It is nice to be able to do everything we need and have reports at the click of a button all through on location. The customer service is excellent and highly recommend if you are in the food industry!

I love how wonderful the customer service is. If there is ever an issue that are quick to remote in and find a solution. I like that I can see my reports throughout the day and see where our sales are at. I like that I can do payroll, daily and monthly reports all on the same system.

It will freeze up sometimes and when it does it can sometimes be a pain to reboot. Once again the customer service is fantastic so they make it super easy!

I thought it was better than the old system we had, which was Micros

Nice interface, ease of use, and easy to solve problems that may arise.

I wasn't ever able to do an "open" ticket or ring anything up that wasn't already in the system.