webCRM

RATING:

4.5

(19)

About webCRM

webCRM is a customer relationship management solution that helps businesses handle sales pipelines, tasks, email marketing, marketing events and more from within a unified platform. Users can set and manage targets for all stages of sales, from lead generation to closing orders. WebCRM gathers the important tasks of each user on their home screen and makes it easy to create new jobs. All performed activities are collected in an activity log which provides a quick overview of all interactions with customers.

webCRM Pricing

From £18 per user/month

Starting price: 

£22.00 per month

Free trial: 

Available

Free version: 

Not Available

webCRM reports

webCRM Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for webCRM

1 - 5 of 18 Reviews

User Profile

James Dean

Verified reviewer

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

WebCRM has revolutionised the way we work

PROS

- Amazing customer service. They're always happy to help - The ability to bespoke the platform to our business Ease of use - The seamless transfer between Activities (Lead Generation Team) and Opportunities (Sales) - Email marketing capabilities - Excellent reporting facilities - Easy for managers to see workload of employees

CONS

- None! It's totally changed the way we work. We have transformed from a sub company to a projected organisation this year while using WebCRM. It is perfect for our business.

Vendor Response

Thank you James. Very kind and so glad webCRM has been a tool to help you grow so rapidly. Long may it continue.

Replied May 2018

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

WebCRM - work from home

I use it daily and can register every video consultation during this pandemic as well as all packages sold during this time. Making working from home a blessing during this time.

PROS

No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product.

CONS

Only that the amount of users are limited depending on which package you buy. It is a pity that not more users are able to make use of this great software at our company. To add video calls would be a great option!

Reason for choosing webCRM

It was designed according our comapny needs and specifications. Features can b added or removed according to what is important for us. Easy to use

Margrit

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2022

Administrative customer Software

To organize an online customer administrative process is helpfull for working together with a team .

PROS

Funktions for teamwork with several tasks at administrative customer invoice process are helpfull.

CONS

Reports are better showing up since some month. But complicated to use.

Vendor Response

Hi Margrit and thank you for your review ! Concerning your comment, we're planning to organize quite soon webinars for our customers. Reports could be one topic, you're right. Thanks again and see you online ;-) The Efficy Team

Replied March 2022

Lynne

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great CRM syste

Excellent experience. The customer services was second to none, everyone at WebCRM are always happy to help with any issues, nothing is too much trouble.

PROS

This software is easy to use, easy to set up and has excellent editable reporting facilities. I have used several CRM systems but this is by far the easiest to use. I started using WebCRM with little or no knowledge of how to adapt the system but with the help of a trainer, I was able to adapt the sytem to my requirements, where necessary ultimately creating a system that was personalised to our needs.

CONS

It doesn't make the tea! Nothing apart from that.

Vendor Response

Thank you for sharing your experience Lynne. Really pleased you have integrated webCRM into your business so successfully and smoothly.

Replied October 2018

Jamie

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

James Bouge & The CRM Team - spent the time to understand our business, A pleasure to work with,

saved man hours, we know just where our business is at any minute,

PROS

A great System - the team ensured it easily taylored to fit our business, importantly the ongoing support has been second to none, As our business is quiet dynamic (no doubt as per most) an off the shelf CRM< just didint cut it, webCRM has saved numerous man hours, and the reports are great for us to monitor easily,

CONS

hmmm - nothing it couldnt do ! Drag and drop for documents - which i was told will be avilable later this year,