100 percent satisfied. I have been approached with offers to switch. I turn every single one of them down. QuickBooks has proven to be to be the absolute best software for me to use in this area.

I love QuickBooks for Non-Profits! I have used this software exclusively for the past 10 years with no problems at all. I have received numerous compliments from Board Members of the accuracy and detail I provide when it comes to our financial reports. I have been told I provide the best reports they have seen (many are members of other non-profit boards). It is all accomplished with just a few clicks and the reports printed out!

It does take a bit of getting used to. Especially when you are first setting up the system. Once it is set up, it runs along fine. One thing to make sure of is the category of the items you are entering. Otherwise, your reports will contain mis-categorized information. Be sure to check over your reports for accuracy in that area. If identified, it is a simple fix - but you must check it over.

Overwhelmingly positive. I find it very intuitive. It does the job and I enjoy using the software. It doesn't frustrate me.

The reporting is good, the system is robust, the bank rec works, a lot can be automated, I use the payroll feature too which saves a lot of time.

The pension connection keeps not sinking so I manually have to go to the NEST website to enter in the numbers.

The ability to add more categories and classes as well as the advanced customization of reports are very helpful.

I wish there were more exce like features available within the reporting customization.

We are very displeased with Quickbooks Online and will be looking for another program.

We liked Quickbooks Desktop, and Quickbooks is discontinuing that program, so we were forced to switch. The thing we liked most was not having QuickBooks onlinr.

QuickBooks desktop is nothing like Quickbooks online. They may have well been written by completely different companies and the learning curve is impossible.

Exceptional. I would be unable to handle the administrative functions of my position as well as client caseload without this software.

Ease of use! I am not an accountant nor am I professionally trained in business operations. When I was elevated from Staff Attorney to Executive Director I inherited administrative responsibilities that I was completely unfamiliar with. However, I was pleasantly surprised by how intuitive and efficient the software is. I am confident the transition into my position would have been far more difficult, but not for our subscription to QuickBooks Online.

After connecting our client management database and bank accounts to Quickbooks Online, I began to see duplicate transaction entries. In troubleshooting the issue, I discovered that deleting the journal entry created by our client database was the only way to resolve the issue. This makes me uncomfortable. I wish there were a way to "archive" the journal transaction. This would allow the system to properly reflect the journal created by the client database, as well as my direct entry in the accounting software without affecting the overall balance.

We have used Enterprise for years and we had to make a change because our inventory was getting out of control. Sadly, Enterprise is missing about 5 things to make their manufacturing perfect and it just doesn't look like that is ever going to happen. Accordingly, we had to try and find an MRP software and the only way it would work well was moving to QBO. This was like making a choice to either get punched in the gut or punched in the throat. Either inventory was workable or accounting was workable.

It integrates with our current ECommerce cart and a few other programs (e.g. Zapier).

They have radically tried to over-simplify the product. For instance, the Vendor tab being under Expenses. As every accountant knows, Vendors aren't solely about Expenses. This is just one example of how, in trying to make this product more intuitive, they have thwarted anyone with accounting experience in using it. There are so many things you cannot delete. Too many to try and list here.

We were doing all of our accounting manually before and it got to a point where we could not keep up. Now none of our upcoming expenses are a surprise and we know with great accuracy what our financial position is while we are determining if an opportunity is right for us.

I like that it is universally used so no matter how many different financial professionals from how many different companies I have to deal with they are familiar with the software so there is no learning or teaching curve there.

The biggest flaw I would say is when a new 3rd party program comes out that works well with my business Quickbooks seems to lag behind in having some kind of integration available. Ideally I would like all my softwares so integrate with Quickbooks so that I can use the full power of the system.

Lots of features to pay invoices and keep track of customers

Customer names can be duplicates and repetitive

Great tool when it works, lot of customers absolutely love the ease of use with QuickBooks online.

The customer service for problem solving when it comes to QuickBooks is horrible Tier 1 has to chat with Tier 2 who then chats with Tier 3 then Tier 2 has to relay the message to Tier 1. It makes the already bad process take even longer.

QuickBooks on-line is very easy to navigate.

Sometimes it is hard to get a hold of customer service.

There are so many reasons why we love working on Quickbooks online. The credit card processor working through our website, the mobile app and card processor, as well as the integration to WordPress and to help add automation to our financial recording.

There are so many features to this software, but my favorite is definitely the online platform. I am able to see the progress of the business through my phone or iPad and not just sitting behind a desk. So much business is done on the road or moving around and having the app easily accessible I can always be in touch with what is going on in the company.

Setting up the new company file was difficult. We were moving from QuickBooks desktop and it had to much data (20 years worth) that we were not able to compress it then upload the information to the new platform. We were able to do batch uploads which did allow us to preserve some data but it did make the transition a little more difficult than it needed to be.

Overall I find it very helpful. It is easy to enter and find bills. It had a steep learning curve, but once overcome, it is extremely helpful software.

The ability to find any transaction, bill very fast. There are reports that can be deeply customized, bills can be searched easily, and it is easy to switch between companies.

It has too many features! It has a million options, and options within options. If you are inexperienced with the software, it can be hard to find what you are looking for. Once you do find things it becomes quite simple.

Since switching to QBO Advance our company has not only been able to work efficient and effectively but also pinpoint trouble areas both within our financials and bookkeeping. We have been able to work towards correcting and improving these areas. Overall, we are very happy with our experience thus far with QBO Advanced.

There are several features we find extremely convenient, including, the ability to directly connect our bank accounts, remote access to our software, and the at a glance profit and loss for projects. We also find the project feature to be the most useful and enjoy the hourly cost rate within projects to be extremely insightful. A final area we find extremely useful is the user permissions feature within QBO Advance; this feature has given us the ability to broaden our users and therefore increase our workflow efficiency without sharing our financial data.

We have found the payroll add-on to be difficult to work with, specifically, distributing the different pay rates because our employees get paid different wages when working on government jobs as well was when they work overtime. Overtime does not seem to accurately pull from the time cards and pay appropriately for overtime. We also wish more payroll data had transferred when switching from desktop to online.

It is a necessary evil.

Online access is convenient. Most clients are already using it. Easy to get accountant access. Bank feeds are superior to the desktop product. Integrates with many different tools through Zapier. Works with a large array of direct 3rd party add ins.

It lacks basic and essential features such as reliable backup/restoration of data, month end closing tools, etc. forcing us to pay third parties to make up for what QBO lacks. The receipt capture is too limited and is very poor at matching transactions if it doesn’t automatically recognize a receipt. The system is extremely nit picky about which type of transaction you are using in the moment. This is not an issue with QB desktop as you can easily enter almost any type of transaction from the register without the need to tell it what you are doing in advance. The product does not often get substantive improvements and yet the subscription fees are very high and are increasing over time. Pay more, get the same product.

Online accessibility - can work anywhere with an internet connection. Linking to bank and credit card accounts is handy. Linking to Bill.com and Expensify are also easy.

As a controller and an accountant consultant on the side, I would recommend the online version to small businesses with fewer than 5-10 employees and revenues under $1 million that have very few transactions. For companies that have multiple approval layers and AP invoices, you would need an add on app like Bill.com to handle. We use Expensify and Bill.com to handle expense reporting and AP. QuickBooks Enterprise edition would be a better fit for companies with more than a million in sales and more than 10 employees, but costs can add up on that platform. -Approval levels are very broad. If I want to allow someone to add classes, I have to give them access to banking and reports that are only for partners to see. Further a la carte customization for permissions would certainly be handy. -Speed - even with high speed internet, processing multiple AP invoices is very slow compared to the desktop counterpart. -Accounting integration - when allowing accountants access to the company file, downloading the GL needs to go to excel. If the GL is large, it may exceed the line limit for Excel. -Some reports are unable to use the custom fields. This creates problems when the custom fields are critical. in our case, we can't run a report of payments received that includes project numbers. In order to get that report, I need to use Zapier to extract payments as they come in and send them to a google sheet. So the only listing I have for payments listed with our custom fields is in Google sheets!

Overall my experience has been good with Quickbooks online advanced. The product has all the features needed to run a business, get the reporting and also connecting with useful apps developed by different partners. Especially during this unprecedented times when online presence is fundamental QBO Advances provides access to not the only an accounting platform but also easy integration to other partners like Third party delivery, PoS, e-commerce, ACH Payments, etc.

The software is designed to simplify the journey by increasing the quality of the data input during the booking of the transactions and eliminating common mistakes during the process of bookkeeping. I like how the bank feed makes easier every bank reconciliation and provides a lot of information directly from the bank statement.

I do not like that the migration from desktop to online is not easy and the online version has some missing features compared with the desktop version. I also do not like the Inventory module does not have all the information for food products, like expiration date or lot control

I am very satisfied with QBO overall, especially since we also use Quickbooks payroll. Entering receipts and information is very easy and reporting is very intuitive. I do with there was a better way to enter multiple receipts from a payment processor site(Square/Stripe), versus the batch deposits as the systems integrate now.

It is easy to enter information into Quickbooks and find it later. Reports are great! I can always find the infromation I need in a ready report, and love that I can click within a report to access more detailed infromation.

As a non-profit, it can get a little complicated when tracking restricted revenues and their related expenses. Year end reporting for fulfilling the 990 is not easy when working around the chart of accounts as it us set up in QBO - some account categories don't match up with the way nonprofits track them.

Overall I am impressed with the software, I just do not like being held ransom by having no means of reviewing the history of our accounting records electronically. We can only review static, saved documentation

I like the fact that it is fairly accurate in predicting what account should be used once it has encountered the same transaction from a bank account or credit card.

The constantly increasing price but no new features to justify the increased cost. I think the thing I dislike the most is that the system will not allow the User to take a backup copy. We rely on their cloud and if we stop using their software, we cannot run or produce an electronic backup that we can review without continuing to pay for the software subscription. It is imperative that reams of reports and ledgers are and no electronic format that we can review our records.

Very pleased

I use QBO daily. I appreciate this as our main payroll and accounting system. Quickbooks easily integrates with our third-party websites and needs; eg. credit card processing, Paypal, as well as our donor base as we are a 501c3 non profit. I did not have a background in accounting or business management. Quickbooks Online made it very easy to learn how this function works. QBO Customer service always goes above and beyond assisting any needs. Minimal downtime and errors with this software. Very Happy.

Over the years QBO has made many advancements and received customer feedback for a quicker, simpler way to run and access reports. I do not have any issues using this software.

Frustrating

Nothing really. We used to have QB desktop and it was pretty solid, but it was clunky for our remote accountant to access the desktop version (possible, just challenging for only our accountant or we could be on the desktop version at a time). Otherwise it the desktop version was great.

Where do I start. Customer service knows 'zero' about the construction industry hence can't relate to questions regarding simple things such as sub-contractor W9 and certificate of insurance (COI) storage. QB desktop has a place for input of COI storage with the addition of 'reminders' when a sub's COI expires. The online version has nothing for this (and this is a big deal for a growing general contractor - keeping track of COI manually is a huge pain). Also, when adding a project (location) for an Existing customer one would think you could go into an Existing customer profile to create a new project - but no, you have to create an entirely new CUSTOMER to do this, when all you are doing is adding a project to an existing Customer. It's baffling. Our accountant also doesn't like QB online and commented it was designed by website designers - not accountants. I agree. We're looking for new accounting software.

It has been good. The price is a pain, but you get a ton of features even if you dont use every single one. We have enjoyed using QBO for years and will continue to use the service.

-The customer service is on point every time. They are super helpful and can help you with errors and questions of any sorts. Any time I have had to contact them, they are quick and helpful. They also are kind! -New Features added all the time

- Wont save the date to the actual date. It saves the last date you put in, which can be a really huge error later if you didnt change the date and went about your day. -Prices tripled and they did add a ton of features, they arent really used by my size company and we had to get the upgraded version for ONE feature we use, which feels like waste

Overall very positive. My only gripes are listed above. They are just a few changes I'd like to see happen. Will continue using QB Online and hope to see improvements in the future!

Online access, ease of use, and overall user friendliness. Also love that you can add attachments to each entry. Fantastic, because then I don't have to go digging in a file cabinet to find the supporting documentation.

Custom reporting could definitely be improved. You can't select from nearly the amount of data items that are necessary. Also, a great feature to add would be the option to add a single attachment to bulk transactions. I would love to see this implemented. IE: when using "Batch Transactions" you could add a single report to the 25 different entries made in the batch. Also, another thing would be that you can list multiple departments on one invoice/sales receipt (IE make it a line item) instead of having to generate separate invoices/SR.

Accounting made easy even for those bookkeepers or accountants new to the software.

QuickBooks for nonprofits can handle small nonprofits and large ones as well. The system is easy to use and QuickBooks has a ton of guides and videos to help begins with just about anything. Truly accounting made easy, not to mention the dozens of app integrations available.

My only complaint is when calling customer service, I have been helped by representatives who know less than I do about their program. I just hand up and call again to talk to someone else.

Quickbooks is the most popular accounting software for small businesses and entrepreneurs. And for good reason! Quickbooks makes running your business easy, which is why it's so popular amongst entrepreneurs. Using Quickbooks made my accounting so simple. I love how I could sync everything to my phone and never miss an invoice or payment.

QuickBooks is the best accounting software for established businesses and startups. It offers the best tools to make sure you always have the most accurate financial data possible, no matter what. And their technical support is second to none!

Ability to send invoices via text messages