Influitive ticks many boxes in terms of its capabilities of vision and execution, and whilst not perfect, is actually a simple and effective way to manage a fully functional advocacy program.

There are integrations with Salesforce and Marketo and some other systems. I had some trouble getting all of this set up to work properly.

I love the AdvocateHub App from Influitive. I receive notifications when challenges are available to complete.

Amazing Platform to Build a Customer Community & an Advocate Marketing Program.

Ease of integration with other products, connectivity with our systems, and ease of use for our customers.

We are able to manage all advocacy activities - from references, case studies, speaking opportunities, social sharing, and more. The best part is we have so much fun with our customers.

We are always looking at ways to improve our customer retention, engagement and revenue and Influitive allows us to target different audiences with tailored content no matter the vertical or geo.

I love the app's Lead Management feature because it allows me to look at new leads which are crucial in my new startup's success.

I love that Influitive always has new ideas for our hub and they are really invested in helping me be successful at my job.

There's a lot of ways you can create engagement, educate your members, but also perform various acts of advocacy. It also has a great reward integration system and offers support when needed.

I love that the platform is easy to use and allows us to engage with our customers.

What I love the most about Influitive is that it helps (in a rather intuitive way) build connections with your customers and helps the members of the community engage in relevant and valuable ways.

I believe if you utilize it in every opportunity that you get then you are definitely getting way more than your money's worth for this amazing product.

The Hub integrates seamlessly with Salesforce.com and helps you request references from Salesforce itself.

Ease of use, reporting, level of support, capabilities and integrations.

Ease of use, Great customer support, The ability to think outside of the box and be creative.

Some limitations in the technology - e-mail problems and limited functionality.

The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up).

They were great to work with and it is a great tool when you have an awesome product and great word of mouth already.

Some of the tasks are more difficult in the app as compared to online.

Best solution for marketers like us, it helps us engage our customers at ease with its simplified and intuitive engagement process.

Awesome customer service. Complete platform to run and manage a loyalty program.

Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform.

From the onboarding and set up of our platform to our CSM. Everyone has been very involved and helpful for us to be successful.

Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.

It's a bit expensive and depending on how many customers you have, can be hard to justify.

That was dumb on our part. Definitely bit off more than we could chew there.

Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.

We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps.

It is a little clunky and I receive quite a bit of negative feedback from my customers. My other pain point is how difficult it is to add images/formatting to challenges.

Also, the VIP community is a great resource to connect and share with other experts. I really really love this community and the ability to connect and grow.

The start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.

And their people are really helpful and great. We bought a feedback system and got social selling as an extra.

UI of trustmary is clean and good looking. Integrations to Hubspot are also great.

It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement. All the details are thaught through and the dashboard can be used with no training.

Easy to use, good feedback, measuring ongoing every day.

Easy to start and easy to use. Customer service accessible.

Awesome tool for collecting short and sweet customer testimonials for marketing purposes.

Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use.

I also think that it is good to have e-mail every second week.

Easy SaaS SW to track NPS and to build customer satisfaction surveys.

I get a good overall picture of my customer satisfaction situation and also direct feedback to be used in development.

The software is easy to use and implement to your workflow. With Trustmary’s software we get positive feedback of our product every day.

Easy and fast to use, dashboard data is visualized very well.

Pretty cool to know that work what we are doing is a high quality of care.

Some functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem.

I like a lot, easy to use and give actual situation where we are in NPS.

I love how much the guys at Trustmary listen to feedback and improve the product.

If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background.

Collecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.

US Dollar

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates.


Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, exclusivity, recognition and rewards, building a community and experience, referral engine, track and measure, integration and campaign management.


Influitive provides customized challenges to advocates on their preferences, demography and past behavior. These challenges educate advocates, collect feedback, share NPS surveys and give them a mission to complete. Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network.


In addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius.


Influitive is available as an iOS and Android application.



LongDescription

Real Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

User Management

Personalization

Multi-Channel Management

Lead Engagement

Lead Capture

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Progress Tracking

Real Time Monitoring

Referral Tracking

Reference Management

SSL Security

Employee Reward Programs

Single Sign On

Online Registration

Attendance Management

Incentive Management

For Customer Referrals

Multi-Campaign

Event Tracking

Communication Management

Customer Accounts

Customer Database

Interactive Content

Gift Card Management

Customer Advocacy

Customizable Fields

Activity Management

Churn Management

Content Library

Social Performance Management

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Promotions Management

Group Management

Lead Generation

Email Templates

Customer Activity Tracking

Email Distribution

Recording

Contact Management

Customer Experience Management

Badge Management

Ideation

Social Engagement

Content Management

Forum / Discussion Board

Email Marketing

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Performance Metrics

Employee Advocacy

Live Streaming

Discussions/Forums

Membership Management

Referral Templates

Nonprofit Advocacy

Filtering

Event Scheduling

Social Media Integration

Real Time Notifications

Forms Management

Email Reminders

Real Time Updates

Email Management

Video Support

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Advocate Management

Moderation

Attendee Management

Knowledge Base Management

Segmentation

Data Visualization

Real-Time Chat

Event Management

Community Management

Chat/Messaging

Customizable Templates

Conversion Tracking

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Influitive

In Person

Live Online

Webinars

Documentation

Videos

Trustmary is a cloud-based tool that helps businesses collect, manage, and display reviews in an easy and accessible way. By adding reviews to your website with review widgets, you boost your website’s performance in the search engines and build trust.

Trustmary is designed for marketers and entrepreneurs in small to midsize businesses. 

Trustmary offers the following benefits:
- More customers the website
- Better understanding of the customer experience through feedback
- Time is saved for other tasks
- Reacting to feedback is improved

The most popular features include:
- Import reviews from review websites like Google, Yelp, Facebook, and Capterra
- Collect new reviews
- Add reviews to your website
- Use pop-ups, chatbots, and lead generation forms spiced with reviews
- Collect customer feedback automatically
- Integrate with your CRM and other daily tools
- Share reviews on social media

Influitive vs Trustmary

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